normally if you're finished with contract, you just keep using the router.

The router belongs to you. In order to use back the router, you need to configure the VLAN to 629 (Digi fibre on TM infra), and set your Digi PPPOE credential. You need to call Digi to obtain the username and password.

This is going to be a long post. Sorry.

Pre-installation, transitioning over from Unifi 100 MBPS to Digi Fibre 150 was relatively painless although was a bit disappointed that Unifi didn’t counter offer a better deal at TM point.

Took about a week before the Digi installer came to my place with a TM technician in tow. The TM guy took a look at my set up and said that nothing needs to be done on his side. So the Digi guy changed to a Zxyel router and left the original Unifi modem untouched in the presence of the TM guy who just hung back. The TM guy told me to keep the original TM router.

Both left and the process took about 30 minutes. That’s when my nightmare started.

After 10 minutes I lost connection. After some meddling around, I realised that the only way to get connected was to off and on the router. I resumed connection but like clock work lost connection again after 10-15 minutes. This cycle repeated itself ad nauseam. So the bottomline is the only way to get connected was to off and on the router every 10-15 minutes. Finally after about 20 times doing this I just used my phone as a hotspot.

I made a report on the very same day and the customer service promised me that they will get back to me in 24-48 hours. After 72 hours of waiting I live chatted on their website and this time they gave me a report number. I contacted them almost every day with this report number via live chat, their mobile number etc. Always I was promised updates that never came.

I was given another report number 8 days after making the 1st one. Still no stable connection at this point. On day 11 I finally walked into a Digi Store in my area and complained to them. The guy looked at my details and noted that I have 2 reports both of which were still open. He couldn’t understand why the 1st report was not acted upon. However he saw that there was some movement with regards to the 2nd report. He asked me some questions and then gave me his own contact number in case I didn’t get any updates in the next 24-48 hours.

The next day I received a text via WhatsApp that after checking with TM, they suspect there is some issue with the port. They will send a team consisting of Digi and TM technicians to my place to check the next day.

So the day finally comes (I have had no stable connection for the past 13 days) and the Digi installer comes over. He makes some phone calls and informs me that the TM team will not be coming as they say it is not their port issue. So this guy gives me a new Zxyel router and configures it. No connection! He makes some frantic phone calls to Digi. He finally gets 2 guys from TM to actually come to my place. The guys were initially not very helpful as they kept insisting that it is not a problem with the port and the modem. One TM guy then looks over the settings done by the Digi guy initially and immediately spotted that there was wrong entry in the userid made to connect to the Digi network. A ‘comma’ instead of a ‘period’! The TM guys left smirking and quietly told me that this Digi fellow is totally incompetent.

It is now 5 hours since they all left my place and I have a stable connection. So it was a faulty router after all. So people this simple thing can happen! And the Digi installer can be very clueless.

actually, you can obtain it in the zyxel config.

there is option to show pppoe password

What a sad situation, just a small thing and they cannot do it right. The username should end with @digi.home.tm. If you haven't, I would strongly suggest you request for bill rebate for the 13 days of downtime. Do contact Digi and at the same time report through MCMC portal. You shouldn't pay for the entire month and have half of the time unable to use the internet.

Thanks for the sharing. I already submitted for the DiGi 90. Start small first. Already not so smooth. Been communicating with them via whatsapp. Asking me to confirm address as initial checking with TM says no port. Argued back, telling them my neighbors already install Unifi & Maxis. How come DiGi so 'char' in securing a port from TM. Until now still waiting.

Thanks for the suggestion. Already demanded a rebate from Digi and also complained to MCMC. Let's see what happens next.

The port really depend on TM, they prioritise Unifi first only decide to slowly give to other provider.

Hi guys need feedback on your experience with digi fibre specifically on p2p.

Is there any throttling?

Was considering unifi but the latest offer doesn't even include TV app so why pay the same for slower speed.

Generally I tried a few torrent, no problem. That's the only P2P i try with Digi Fibre, and I do not do heavy downloading to be able to assess if any throttling will kick in.

Noted with thanks 👍

Anyone try out Mesh with Zyxel EX3300-TO?

Anyone have solution for this? my firstfloor is the place where i put digi wifi router EX3300-T0. So i use another wifi router to set as access point to enhance coverage for ground floor. But the access point router keep restarting. Sometimes my cpu which use wifi adaptor also cannot connect and my window keep restart also.

Sound like the access point is the cause of the problem. Could be overheating issue, are you using 3rd party router or an ISP stock router as an access point?

This post has been edited by supergen3: Dec 30 2021, 11:42 AM

I using TIME wifi router as access point.

I think you need to analyse the WiFi signal strength with a WiFi networks analyser app. Maybe the access point is behind more than 2 walls away from your PC or there is too many neighbours WiFi signals in the 2.4 GHz band causing your connection loss. You can Google on how to optimise your WiFi router settings.

I think you need to analyse the WiFi signal strength with a WiFi networks analyser app. Maybe the access point is behind more than 2 walls away from your PC or there is too many neighbours WiFi signals in the 2.4 GHz band causing your connection loss. You can Google on how to optimise your WiFi router settings.

Anyone tried torrenting with Digi Fibre?
I can't get mine working.
I tried to use VPN, but still not moving.

EDIT:
Ok, never mind, Torrent works.

This post has been edited by andyjyneo: Jan 3 2022, 04:16 PM

Did unifi try to counter anyone while trying to switch to digi? if so, how did u broach the topic?

Alright done changing to c1200 router. Will see whether the connection will become smoother than using zyxel.