How is the performance of Digi home fibre? My Unify has been quite good so far.

TAT = turn around time? TAT for what? After sales service?

What service were you on prior to this application?

You are legend!

From what I understand from the CS who attended to me at one of the Express Digi Store, if you have a pre-existing unifi account currently, port availability is not an issue as Digi will just use the same port. Just a matter of changing or porting over to Digi. Like porting over your phone line from one telco to another.

This post has been edited by hellfried: Nov 30 2021, 12:23 PM

What are the disadvantages of a private IP address?

Will this impact programs like BitTorrent etc?

I went to TM last Wednesday to tell them about my termination. I am still waiting for Digi to contact me about installation. How long does it take for them to install?

Sorry I meant transfer or port in. Should have made that clear in my post. Anyways just received a text from Digi, and am now waiting for them to set a date.

When I went to inform TM about my transfer, they made me pay for another month and to show them the proof of payment on the spot. They said it will be pro-rated and the balance will be refunded to me in 2-3 months time. Is this standard practice?

Received notification and phone call from Digi for installation this Saturday. BTW I heard from a friend that Maxis offers backup SIM card in their modem in case of fibre service interruptions. Is this true and does Digi give this service?

This is going to be a long post. Sorry.

Pre-installation, transitioning over from Unifi 100 MBPS to Digi Fibre 150 was relatively painless although was a bit disappointed that Unifi didn’t counter offer a better deal at TM point.

Took about a week before the Digi installer came to my place with a TM technician in tow. The TM guy took a look at my set up and said that nothing needs to be done on his side. So the Digi guy changed to a Zxyel router and left the original Unifi modem untouched in the presence of the TM guy who just hung back. The TM guy told me to keep the original TM router.

Both left and the process took about 30 minutes. That’s when my nightmare started.

After 10 minutes I lost connection. After some meddling around, I realised that the only way to get connected was to off and on the router. I resumed connection but like clock work lost connection again after 10-15 minutes. This cycle repeated itself ad nauseam. So the bottomline is the only way to get connected was to off and on the router every 10-15 minutes. Finally after about 20 times doing this I just used my phone as a hotspot.

I made a report on the very same day and the customer service promised me that they will get back to me in 24-48 hours. After 72 hours of waiting I live chatted on their website and this time they gave me a report number. I contacted them almost every day with this report number via live chat, their mobile number etc. Always I was promised updates that never came.

I was given another report number 8 days after making the 1st one. Still no stable connection at this point. On day 11 I finally walked into a Digi Store in my area and complained to them. The guy looked at my details and noted that I have 2 reports both of which were still open. He couldn’t understand why the 1st report was not acted upon. However he saw that there was some movement with regards to the 2nd report. He asked me some questions and then gave me his own contact number in case I didn’t get any updates in the next 24-48 hours.

The next day I received a text via WhatsApp that after checking with TM, they suspect there is some issue with the port. They will send a team consisting of Digi and TM technicians to my place to check the next day.

So the day finally comes (I have had no stable connection for the past 13 days) and the Digi installer comes over. He makes some phone calls and informs me that the TM team will not be coming as they say it is not their port issue. So this guy gives me a new Zxyel router and configures it. No connection! He makes some frantic phone calls to Digi. He finally gets 2 guys from TM to actually come to my place. The guys were initially not very helpful as they kept insisting that it is not a problem with the port and the modem. One TM guy then looks over the settings done by the Digi guy initially and immediately spotted that there was wrong entry in the userid made to connect to the Digi network. A ‘comma’ instead of a ‘period’! The TM guys left smirking and quietly told me that this Digi fellow is totally incompetent.

It is now 5 hours since they all left my place and I have a stable connection. So it was a faulty router after all. So people this simple thing can happen! And the Digi installer can be very clueless.

Thanks for the suggestion. Already demanded a rebate from Digi and also complained to MCMC. Let's see what happens next.

I swapped the Zxyel router with a TP-link AX73. But the speeds are almost identical. Around 270-280 Mbps. I am subscribed to the 300 Mbps package. I remember hitting 310 Mbps during the Unifi trial period end of last year.

Well, that's not right but so be it. Can complain to MCMC?

Credit where credit is due. Kudos to Digi for resolving the nationwide outage in the stipulated time frame. This last thing is huge in Malaysia where one will usually have to double whatever time that has officially been announced. Refreshing.

I will be coming to the end of my 24 months contract with Digi in a few months time. Did they offer you any upgrade packages to entice you to stay with them?

How good are these routers? Immediately after signing up I changed to my own TP link router and left the Zyxel they gave me aside. The TP-link recently kaput so I am back using the Zyxel.