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 Digi Fibre 50Mbps RM90/m. seems like on TM infra, read #1

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hellfried
post Dec 7 2021, 08:36 AM

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QUOTE(YoungMan @ Dec 7 2021, 08:28 AM)
Haha if it is just TM's typical router I personally won't bother. But still it is your right, the router belongs to you and should not be taken by the installer.
TM will prioritise Unifi users first, only open to other provider after few months. I bet if you tell them you want to install Unifi everything will be done in a week.
On another note, how you manage to get Celcom to install?
From my experience, TM will take about 1 week to approve the transfer request, provided you do not have outstanding bill. Digi will only proceed to set installation date after TM has approve the transfer.
Just a side note, you can still use your Unifi for about 10 days after Digi fibre is installed, by having Unifi modem on port 1 and Digi modem on port 2.
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When I went to inform TM about my transfer, they made me pay for another month and to show them the proof of payment on the spot. They said it will be pro-rated and the balance will be refunded to me in 2-3 months time. Is this standard practice?
YoungMan
post Dec 7 2021, 08:53 AM

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QUOTE(hellfried @ Dec 7 2021, 09:36 AM)
When I went to inform TM about my transfer, they made me pay for another month and to show them the proof of payment on the spot. They said it will be pro-rated and the balance will be refunded to me in 2-3 months time. Is this standard practice?
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I have no idea what's the standard practice, but I did mine at the beginning of new bill cycle because the whole process of transfer until they terminate your Unifi account will easily take more than 2 weeks.
And yes, any remaining balance after they terminate your account, will be refund through cheque.
poh880
post Dec 7 2021, 09:01 AM

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QUOTE(YoungMan @ Dec 7 2021, 08:28 AM)
TM will prioritise Unifi users first, only open to other provider after few months. I bet if you tell them you want to install Unifi everything will be done in a week.
On another note, how you manage to get Celcom to install?
That's last time when I stay in a condo. Luckily I managed to terminate it without penalty due to my current location still don't have infra early this year. I used Maxis, Unifi and Celcom before, from my experience Unifi is still the best in term of performance like latency and speed. TM sometime will cap the port at exact bandwidth the other ISP needed. If you take 100M in Unifi, you get above the bandwidth you subscribed. Others get around 95Mbps only.

This post has been edited by poh880: Dec 7 2021, 09:06 AM
skycrew
post Dec 7 2021, 09:21 AM

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QUOTE(hellfried @ Dec 7 2021, 05:32 AM)
I went to TM last Wednesday to tell them about my termination. I am still waiting for Digi to contact me about installation. How long does it take for them to install?
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TM transfer request took around 5days.

After that Digi CS will call to schedule installation.

The installation will be done in less than 30min

QUOTE(hellfried @ Dec 7 2021, 08:36 AM)
When I went to inform TM about my transfer, they made me pay for another month and to show them the proof of payment on the spot. They said it will be pro-rated and the balance will be refunded to me in 2-3 months time. Is this standard practice?
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I guess yes, but mine no need to pay another month since I got auto-debit enabled.
hellfried
post Dec 7 2021, 06:08 PM

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Received notification and phone call from Digi for installation this Saturday. BTW I heard from a friend that Maxis offers backup SIM card in their modem in case of fibre service interruptions. Is this true and does Digi give this service?
TSpikacu
post Dec 7 2021, 06:14 PM

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QUOTE(hellfried @ Dec 7 2021, 06:08 PM)
Received notification and phone call from Digi for installation this Saturday. BTW I heard from a friend that Maxis offers backup SIM card in their modem in case of fibre service interruptions. Is this true and does Digi give this service?
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for Maxis part,.i think the solution called Fibre One or something. there's minimum postpaid subscription to have that features
skycrew
post Dec 7 2021, 06:23 PM

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QUOTE(hellfried @ Dec 7 2021, 06:08 PM)
Received notification and phone call from Digi for installation this Saturday. BTW I heard from a friend that Maxis offers backup SIM card in their modem in case of fibre service interruptions. Is this true and does Digi give this service?
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Digi router has the slot but not sure when digi gonna offer this service


YoungMan
post Dec 7 2021, 07:48 PM

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QUOTE(poh880 @ Dec 7 2021, 10:01 AM)
That's last time when I stay in a condo. Luckily I managed to terminate it without penalty due to my current location still don't have infra early this year. I used Maxis, Unifi and Celcom before, from my experience Unifi is still the best in term of performance like latency and speed. TM sometime will cap the port at exact bandwidth the other ISP needed. If you take 100M in Unifi, you get above the bandwidth you subscribed. Others get around 95Mbps only.
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Very true. Some people in this forum just bashed us and refuse to believe on port cap to exact speed. I hope they won't change mine as I am currently still getting constant 50 to 51mbps.
cilimerah
post Dec 8 2021, 11:34 AM

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if i have received my order number means my registration is successful and only pending installation or are they still reviewing my application?
YoungMan
post Dec 8 2021, 01:42 PM

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QUOTE(cilimerah @ Dec 8 2021, 12:34 PM)
if i have received my order number means my registration is successful and only pending installation or are they still reviewing my application?
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I believe it is just acknowledgement of your registration. Only when they confirm your area has port then they can proceed to arrange for installation.
cilimerah
post Dec 8 2021, 01:56 PM

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QUOTE(YoungMan @ Dec 8 2021, 01:42 PM)
I believe it is just acknowledgement of your registration. Only when they confirm your area has port then they can proceed to arrange for installation.
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Thank you for the info.
electrosphere
post Dec 12 2021, 03:05 PM

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Just have installed Digi fiber at my home. Anyone know how/where to put the dns 1.1.1.1 or 8.8.8.8? Already set the dns on pc but it's not working
YoungMan
post Dec 12 2021, 06:07 PM

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QUOTE(electrosphere @ Dec 12 2021, 04:05 PM)
Just have installed Digi fiber at my home. Anyone know how/where to put the dns 1.1.1.1 or 8.8.8.8? Already set the dns on pc but it's not working
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Assuming you are given the same Zyxel EX3300-T0, go into the router page and choose broadband.
Then click edit on the ethwan and set your DNS there.
electrosphere
post Dec 12 2021, 06:30 PM

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QUOTE(YoungMan @ Dec 12 2021, 06:07 PM)
Assuming you are given the same Zyxel EX3300-T0, go into the router page and choose broadband.
Then click edit on the ethwan and set your DNS there.
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Yes. Same router. I checked it but it was filled with Digi dns both on primary and secondary, is it safe to change it?
YoungMan
post Dec 12 2021, 07:18 PM

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QUOTE(electrosphere @ Dec 12 2021, 07:30 PM)
Yes. Same router. I checked it but it was filled with Digi dns both on primary and secondary, is it safe to change it?
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Yes it is safe to change the DNS. Just don't kacau the PPPoE username and password.

This post has been edited by YoungMan: Dec 12 2021, 07:19 PM
electrosphere
post Dec 12 2021, 07:31 PM

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QUOTE(YoungMan @ Dec 12 2021, 07:18 PM)
Yes it is safe to change the DNS. Just don't kacau the PPPoE username and password.
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Got it. Thank you.
ernestlin13
post Dec 13 2021, 07:29 AM

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I just installed Digi Fibre, and I realised that it doesn't come with a landline. My wife insist on having a landline for our home. I've checked with a Digi Store and was told only Unifi comes with landline, and I need to Unifi if I wanted it.
Is there any way to switch to Unifi without incurring the penalty?
Or any other way to get a landline with incurring too much extra cost?
Oltromen Ripot
post Dec 13 2021, 09:28 AM

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QUOTE(ernestlin13 @ Dec 13 2021, 07:29 AM)
I just installed Digi Fibre, and I realised that it doesn't come with a landline. My wife insist on having a landline for our home. I've checked with a Digi Store and was told only Unifi comes with landline, and I need to Unifi if I wanted it.
Is there any way to switch to Unifi without incurring the penalty?
Or any other way to get a landline with incurring too much extra cost?
*
subscribe separately for now(?) rather than incur penalty.
YoungMan
post Dec 13 2021, 09:37 AM

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QUOTE(ernestlin13 @ Dec 13 2021, 08:29 AM)
I just installed Digi Fibre, and I realised that it doesn't come with a landline. My wife insist on having a landline for our home. I've checked with a Digi Store and was told only Unifi comes with landline, and I need to Unifi if I wanted it.
Is there any way to switch to Unifi without incurring the penalty?
Or any other way to get a landline with incurring too much extra cost?
*
So far only Unifi, Maxis Fibre, and Celcom fibre will have landline.
For Digi, early termination need to pay RM500 penalty, so you have a few option to consider.

1. Subscribe landline separately, which in my opinion TM landline is very costly nowadays.
2. Buy a landline phone which can use sim card, and use prepaid.
3. Find out if Maxis/Celcom/Unifi have any promo to cover the contract penalty.
4. Lastly pay penalty and switch to your prefered provider.
skycrew
post Dec 13 2021, 11:19 AM

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QUOTE(Oltromen Ripot @ Dec 13 2021, 09:28 AM)
subscribe separately for now(?) rather than incur penalty.
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normally TIME can cover the penalty which needs you to pay first then they will deduct it from your monthly bill.

for unifi / maxis need to find agents that have this kind of promo.

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