I don't understand why the 5g speed cap at 100Mbps. Even 4g speed can go more than 100Mbps

They segregate the 5G speed tier based on Essential, Advance, Premium packages.

Does the 4G service have a speed limit for the postpaid 40 5G SE plan?

No

Digi is becoming outrageous. I tried to transfer one family line to Digi prepaid, and they are asking me to do the following:

1. Pay RM60 to switch the family line to Digi Postpaid 60.
1. Pay another RM60 to switch the same number to Prepaid.
In total, I have to pay RM120 just to downgrade one family line to Prepaid. What's worse is they are not going to refund the RM120 but instead will just offset the next bill.

My monthly bill for five lines doesn't even reach RM100.

What the actual fuck?

Added note: No. I do not have any contract with Digi

This post has been edited by sHawTY: Apr 14 2024, 09:50 PM

port out and port in again?

I did something similar but in stages, no extra charge. Also wasn't under contract, had 1 primary line and 3 family lines under it.

Firstly, I wanted to port out my primary line. So went to the Digi center and got all 3 family lines moved out to be standalones.

After porting my primary line successfully, I went to Digi center again recently, and asked that all 3 postpaid lines be changed to prepaid. Done within 10 mins.

Had to top up and select new prepaid packages manually, though.

Now, my old primary line is on Hotlink sabah while my old family lines are now on Digi prepaid kuning.

Maybe porting out is your best option?

how do you get it? U called them?

wow that is stupid, might as well i stick with my old plan. Only rm50 per month but 5G speed is no limit, can even get 1gbps at certain area.

Go and decouple the particular family line and port out to prepaid of other telco. Can port back to Digi later if you want.

Just raise ticket to request them for the extra internet.
Negotiation magic!

i planning to change to digi postpaid 40 5g SE and the digi helpliner told me must sign with 12 months contract. How come force ppl to subscribe 12 months contract as i don't want extra 20gb?

Guys, I am using prepaid best 2017. Expiry 15 May this year. I saw SLL offered at RM38 in BOS.
Question: anyone knows how long this offer will be there in BOS? If I subscribe today, rugi one month since my credit expires 15 May.

Did a couple of tests this morning. CD5G Prepaid Kuning RM25. iPhone 13 Pro.


4G. Sungai Long


5G. Damai Perdana

This post has been edited by soonwai: Apr 16 2024, 10:46 AM

At the Digi service centre? Maybe the staff is trying to hit postpaid target?
What's customer service 016-2211800 say about the conversion?

I encountered same situation before when I transfer supp line out from my father's account. And I thought this was the normal process.
After left Digi Centre i called Digi hotline and found out transfer supp line to prepaid can be done without the need of converting to postpaid plan first.
Few hours later i went back to that Digi Centre again. The staff that served me was not there, I complained to the store manager, she immediately change my line to prepaid and waive all the charges, no question ask.

anyone that buy phone + Data on digi with contract installment on both ? like this:

https://store.digi.com.my/shop/phones/devic...onor-magic6-pro



Can pinjam see how the first page of bill statement look like for the plan ? see got any lubang to claim phone bill with company. my colleague claim mobile expenses with maxis as his first page only shows total amount, didnt show plan name or the payment breakdown

Yes, I was doing this at the Digi service center at Sunway Pyramid

Noted. Will give the helpline a call to see what they are going to say about this
Either way, I'm not staying with Digi after this. The merger with Celcom brings nothing to the table

Tested U Mobile for a month including during raya in Kelantan, Perak & Selangor, good enough for my family

This post has been edited by sHawTY: Apr 16 2024, 02:38 PM

Try call again and ask other CS. Tell them you don't want the extra data.

Good that you have done some homework. There are alternative but we must always test out for our own use case whether it is suitable before switching.

I was once scammed by the service center staff to port in to postpaid instead of prepaid.
I wanted to port in from Maxis postpaid to Digi prepaid but was told I can't port in directly to prepaid, must port in to postpaid first. So I signed up the cheapest RM40 plan and called the helpline the next day and was told no such tnc, asked me go back to the center to make the switch back to prepaid.