Digi served me well for over 10 years, but I had to bid farewell due to issues arising after their merger with Celcom.

I would have stayed with Digi if not for their unreasonable new rules and packages



This post has been edited by sHawTY: Apr 21 2024, 05:28 PM

Yeah, the helpline confirmed the same information. Fortunately, I didn't follow the instructions given by the center agent.
Yesterday, I went back and dealt with a different person, and the process was much smoother, with no additional cost

This post has been edited by sHawTY: Apr 21 2024, 05:07 PM

Do you totally move out all family numbers from CelcomDigi?

Yup, all 5 lines
Registered 5 x RM38 package under 1 bill so I can claim with my workplace

This post has been edited by sHawTY: Apr 21 2024, 06:35 PM

Well, CelcomDigi really shitting the bed when handling your simple request.
Now lost 5 postpaid lines to UMobile.

What are the issues?

your case similar to me. from yoodo to digi prepaid at digi alamanda. they staff mention mine is postpaid and must need to convert to cheapest rm 40 plan then after 1 month can convert back. in the end, go hotlink/maxis center alamanda, it was seamless. port out within 2 days

They forget that if they do not improve people will change. Too comfortable with the largest subs now. I made the switch in 2022 due to bad coverage after 3g shut down.

1. Users of the old postpaid package need to renew their 5G pass monthly.
2. Since the renewable 5G pass became free, data consumption has significantly increased, affecting all five devices owned by my family members. One iPad, dedicated solely for Netflix, somehow consumed 15GB of data despite being unused for the entire month because I accidentally left it at my in-laws home in Ipoh.
3. To access continuous 5G without monthly renewals, switching to newer postpaid plans is necessary.
4. However, the new postpaid plans are considerably more expensive with shitty speed tiers.
5. Previously, the Gadget SIM was priced at RM10. Under the new postpaid plans, upgrading to the new Gadget SIM for RM30 is required.
6. Despite the affordability of the old package, it allowed for the subscription of up to five additional family lines no matter which package you subscribe to for the principal, including the Gadget SIM.

Comparison of costs:

Old package:

1. Principal line: RM60 for 60GB (with a RM15 discount), no speed cap.
2. Family line 1: RM30 for 25GB (with a RM15 discount), no speed cap.
3. Family line 2: RM30 for 25GB (with a RM15 discount), no speed cap.
4. Gadget SIM 1: RM10, sharing data from the principal with no speed cap.
5. Gadget SIM 2: RM10, sharing data from the principal with no speed cap.
Total: RM140
After discount: RM95
Total shared data: 110GB among 5 devices, averaging 22GB per device.

If I have to switch to the new package, this is what I have to take:

1. Principal line: RM80 for 150GB, with speed limited to 100Mb/s. (have to take this package in order to get more than 2 family lines)
2. Family line 1: RM30 for 15GB, with speed limited to 100Mb/s.
3. Family line 2: RM30 for 15GB, with speed limited to 100Mb/s.
4. Gadget SIM 1: RM30 for 30GB, with speed limited to 100Mb/s.
5. Gadget SIM 2: RM30 for 30GB, with speed limited to 100Mb/s.
Total: RM200

With U Mobile:
RM38 for 120GB x 5 lines, totaling RM190 with no speed limit.

I'm open to switching to the new package from Digi, but that speed cap is complete bullshit. If they reverse this decision in the future, I might reconsider going back to Digi
Additionally, I'm not too worried about the cost, as I can claim up to RM200 per month through my workplace, which is why I've registered all five numbers under one account.

At the start of Ramadan, I acquired an additional number to evaluate U Mobile's coverage. Over the month, I tested U Mobile in four different states: Selangor, Perak, Pahang, and Kelantan.
Surprisingly, I only encountered a loss of signal once, while driving from Kuala Betis to Lojing. However, I only traverse through this road only once a year.
Considering that Subang Jaya is where I spend the majority of my time, 5G is reliably accessible to me. Thus, any instances of coverage loss on less-traveled roads are of little consequence.

Your mileage may vary

This post has been edited by sHawTY: Apr 22 2024, 01:17 AM

Is the network down ? Ampang area

what do you think about the mobile coverage?

Are you referring to U Mobile? If so, I already addressed it in the last paragraph of my previous post.
The situation is largely similar to Digi's, except for the segment of the route between Kuala Betis and Lojing.

How a day those spam, judi, along msg is from RCS not SMS, bypass link cannot send

Recently got a call from 'DigiHelpLine' 0162211800,
offering me the new Postpaid 40 package, free x GB for 6 months or something like that, I can't recall,
I'm on the basic 35 HS (highspeed) plan
The guy was telling me I could get 5G access and a new faster phone.. I told him my cheap plan is already 5G enabled and every month I didn't even finish the given 30Gb quota for my plan. I asked if I can get a cheaper plan with similar benefits, he replied postpaid 40 is the cheapest

Be ware those extra gb for 6 months might land you into contract.

Lolz...
More like some outsourcing agents trying their luck to sign up new customers or upgrade existing one from "old plan"

First SMS from CelcomDigi



This is what nexona88 ask where the 5GB free come
When 12am plan renew, this 5GB will auto credit about 12.30am to 1.00am

Any Digi agent here , is there possible to get back my deactivate mobile number ? Can inbox me , need to use back the number

I managed to get the BoS offer of 3mbps with unlimited call , RM30 per month with RM5 rebate. Pleasantly surprised that I could add RM5 under the booster for 6mbps unlimited hotspot.

anyone knows the FUP ? 80GB or 999 GB ?

This post has been edited by Chrono-Trigger: Apr 27 2024, 11:36 PM

PS : If anyone really interested to sign up or port in to CelcomDigi be ware as you will tied with 12 months contract if sign up any new plans

Stupid CelcomDigi or sialcom moving new plans from old plans now need recontract for 12 months also for new sign up. Why the hell need tied up in contract? What if new user sign up for Digi suddenly experienced worst network experience but cancel subscription by paying undeserved penalty fees.
Digi downfall is really happening worst customer service hidden contracts, stupid 5G speed cap.