Any update on the install?

Who's, mine?
No ETA, what a joke lol
"We sincerely apologize for the inconvenience caused. Please be informed that the issue is still under restoration and is currently in progress. At this moment, we do not have an estimated completion time.

Rest assured, any updates or feedback from the relevant department will be promptly communicated to you."
----------------------------------------29/10/25----------------------------------
They sent someone to work on the DP this afternoon, he left after an hour I think?
Still no updates from CS, but at least they have sent someone over

This post has been edited by QuantumEdge: Oct 29 2025, 11:44 PM

today since around 1pm again till now 😡

I think this is the worst installation experience I will be seeing in my entire life...
17/10 Installation failed due to high fibre reading (1st installation attempt)
29/10 They finally fixed the issue
30/10 installer came to install (2nd installation attempt)
However, he didnt bring the correct router as he thought I subscribed to 500Mbps (No mesh).

Supposedly he will come again tomorrow with the correct equipments...

Gosh, I seriously consider writing an email to complaint about everything...

How is this even possible...

----------------31/10---------(3rd installation attempt)
Been given a tiny Nokia ONU, with a pair of Tplink EX220 (AX1800) for mesh

At first he was having issues setting it up (PPPOE problem)
Then the speed test was really wonky
Getting 1000/100 instead of the promised 1000/500
Technician spent 2hrs+ trying to identify the problem
Couldn't make it to work, so he took back all the hardware and said he will bring something new next visit
Needless to say I'm extremely unhappy



This post has been edited by QuantumEdge: Oct 31 2025, 12:40 PM

I thought TM is run by 🤡
Manatau Allo is full of clown from top to bottom

Not even trying to give router with 2.5G port for 1Gb plan?

Current users.... How is the internet service?

I was damn pissed because of the multiple installation attemps and endless issues
Not going to blame the installer, but their infra

1st, not able to provide the promised speed

2nd, even the installer warned the provided router will only be able to push around 500Mbps wirelessly
I'm using my own gears that are perfectly capable of handling this speed, but seeing them cutting corners on their FASTEST plan is just downright...

3rd, not giving me a proper headsup before sending someone here to do the installation
Imagine he went through the installation with my parents that are not tech savvy, and I ended up getting 1000/100 instead of the promised 1000/500
I'm paying the full RM139, I'd expect them to give me the full promised speed

Yeah, glad I didnt terminate Unifi
Even if the installation managed to be completed, I will keep Unifi as a failover

This post has been edited by QuantumEdge: Oct 31 2025, 09:42 PM

Cause Allo maximum package speed is 1Gbps in which really don’t need 2.5Gbps ONT unit. I’ve tested Unifi 2Gbps package and they gave Skyworth AX3000 ONT + Router AX3000. During speedtest only able to pull 1Gbps at best but internal GUI tested 2Gbps. Had to get Asus TUF AX6000 to pull around 1.8Gbps.

You really need to call Allo hotline to complain very low upload speed. Unacceptable.

Current 1Gbps only allow 1000 down and 500 up unlike those days where we get 1:1 ratio.

Still waiting for them to respond lol
Supposed I can cancel the entire installation right?
-------------------------------replied on 1/11---------------------------
"We sincerely apologize for any inconvenience caused and thank you for reaching out to us.

Please be informed that your request has been escalated to the respective department for further action"


This post has been edited by QuantumEdge: Nov 1 2025, 04:32 PM

Actually what's so difficult with speed problem?
They already fixed the fiber, so I assume reading all okay.
Or maybe they don't know how to repair fiber also?

You can get 1gig download but only 100meg upload.
Check the profile in OLT manager.
If okay, check the profile in RADIUS.

That's all. This kind of problem TM can fix with just a phone call by the technician.

Like that need to ding dong for so long meh? Says a lot about their skills.

He went through 3 units of router, 2 units of ONU, couldn't get it to work.
I didn't asked him for the fibre reading but presumed it is ok
Saw him contacting support but they seems to be oblivious as well
He said it should be router's issue consider "speed from ONU is 1000/500", I tried to use my own router but couldn't get the PPPOE to work

Originally he wants to leave me the ONU with PPPOE credentials to do a speed test from UCG-Ultra but his supervisor said he must bring back all the hardware

Now no idea what will happen next, I'm just glad I kept Unifi
Yeah the routing is shit, but at least it worked...

I'll post a speed test result from Allo in a moment, the results are weird

With 2.5G ports we can get full speed 1xxx Mbps speed vs 930 Mbps on wired connection. That's the little bottleneck there between you and the internet 😄

The weird results from the botched installation
Tested using my E14G4 on LAN using the provided Tplink EX220
CF wireless





This post has been edited by QuantumEdge: Nov 1 2025, 07:13 PM

When you said ONU can get 1000/500. Do you mean you connect your laptop straight into the ONU and speed test came out okay?

Supposedly you plug in your own gear and setup PPPoE, it should work the same right? What PPPoE problem you had?

I look at the speed test. I could only guess the person configure it wrong.
Maybe he assign 1000/100. I think a lot of people use 100/100 so he kind of mindlessly did it wrong.

There's 2 places for speed cap, on the OLT and on the BNG with HQoS, which is configured via RADIUS.

If your area is new, and the OLT is new, there's a chance the profile itself is wrong. Since nobody in your area use 1Gbps, nobody notice it.

The installer said he can get 1000/500 from ONU side, but the PPPOE is dialed from the router so no idea how he managed to get that ..
Asus router just said wrong credentials but we cross checked, it is correct (no VLAN as well), I couldnt test with UCG-U because it arrived late

My area is new, I'm highly likely the only person within the 3KM radius that has subscribed to Allo

This post has been edited by QuantumEdge: Nov 1 2025, 07:48 PM

If he didn't plug in anything into the ONU and get 1000/500, I am not sure how he know the ONU works at all.
PON is not like DSL where the modem will show you the sync speed.

Unless they also have something like TM Force that will show installer the configured port speed.

Let's say they do have similar system, it still doesn't tell what they configured inside RADIUS.

In the end they all sounds like lack of skill.
Like how do you even have PPPoE problem to begin with? This thing is set once and forget and won't break.

No idea, I'm very fed up with the installation tbh
Pitty the installer as well, he is working alone unlike your typical Unifi team with at least 2 people
I just hope they can sort out everything on Monday...
He didnt use anything like Unifi installer's handheld console, everything is going through his WhatsApp+Telegram
So when things goes wrong, he has to take pictures and send everything to his team

So they lack of skill, lack of tools, lack of testing.
At least after deployment, install the client side gears and test all the speed tier they are selling .
Very obviously this is never done. All the DP not working, PPPoE not working, speed also wrong.

Is the Huawei ONT modem culprit that bottleneck hence ALLO doesn’t have any package beyond 1Gbps. Nothing much to complain about. 930mbps is too good for me.

This post has been edited by jimmylim85: Nov 2 2025, 10:05 AM