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 TNB Allo Nationwide Open Fibre Expansion, CBJ,Malacca,Perak,Penang,Johor & Kedah

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kwss
post Oct 31 2025, 03:08 PM

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QUOTE(QuantumEdge @ Oct 30 2025, 08:30 PM)
I think this is the worst installation experience I will be seeing in my entire life...
17/10 Installation failed due to high fibre reading (1st installation attempt)
29/10 They finally fixed the issue
30/10 installer came to install  (2nd installation attempt)
However, he didnt bring the correct router as he thought I subscribed to 500Mbps (No mesh).

Supposedly he will come again tomorrow with the correct equipments...

Gosh, I seriously consider writing an email to complaint about everything...

How is this even possible...

----------------31/10---------(3rd installation attempt)
Been given a tiny Nokia ONU, with a pair of Tplink EX220 (AX1800) for mesh

At first he was having issues setting it up (PPPOE problem)
Then the speed test was really wonky
Getting 1000/100 instead of the promised 1000/500
Technician spent 2hrs+ trying to identify the problem
Couldn't make it to work, so he took back all the hardware and said he will bring something new next visit
Needless to say I'm extremely unhappy
*
I thought TM is run by 🤡
Manatau Allo is full of clown from top to bottom
kwss
post Nov 1 2025, 05:13 PM

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QUOTE(QuantumEdge @ Nov 1 2025, 01:28 PM)
Still waiting for them to respond lol
Supposed I can cancel the entire installation right?
-------------------------------replied on 1/11---------------------------
"We sincerely apologize for any inconvenience caused and thank you for reaching out to us.

Please be informed that your request has been escalated to the respective department for further action"
doh.gif
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Actually what's so difficult with speed problem?
They already fixed the fiber, so I assume reading all okay.
Or maybe they don't know how to repair fiber also?

You can get 1gig download but only 100meg upload.
Check the profile in OLT manager.
If okay, check the profile in RADIUS.

That's all. This kind of problem TM can fix with just a phone call by the technician.

Like that need to ding dong for so long meh? Says a lot about their skills.
kwss
post Nov 1 2025, 07:30 PM

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QUOTE(QuantumEdge @ Nov 1 2025, 07:02 PM)
The weird results from the botched installation
Tested using my E14G4 on LAN using the provided Tplink EX220
CF wireless

user posted image

user posted image
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When you said ONU can get 1000/500. Do you mean you connect your laptop straight into the ONU and speed test came out okay?

Supposedly you plug in your own gear and setup PPPoE, it should work the same right? What PPPoE problem you had?

I look at the speed test. I could only guess the person configure it wrong.
Maybe he assign 1000/100. I think a lot of people use 100/100 so he kind of mindlessly did it wrong.

There's 2 places for speed cap, on the OLT and on the BNG with HQoS, which is configured via RADIUS.

If your area is new, and the OLT is new, there's a chance the profile itself is wrong. Since nobody in your area use 1Gbps, nobody notice it.
kwss
post Nov 1 2025, 07:54 PM

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QUOTE(QuantumEdge @ Nov 1 2025, 07:45 PM)
The installer said he can get 1000/500 from ONU side, but the PPPOE is dialed from the router so no idea how he managed to get that ..
Asus router just said wrong credentials but we cross checked, it is correct (no VLAN as well), I couldnt test with UCG-U because it arrived late

My area is new, I'm highly likely the only person within the 3KM radius that has subscribed to Allo
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If he didn't plug in anything into the ONU and get 1000/500, I am not sure how he know the ONU works at all.
PON is not like DSL where the modem will show you the sync speed.

Unless they also have something like TM Force that will show installer the configured port speed.

Let's say they do have similar system, it still doesn't tell what they configured inside RADIUS.

In the end they all sounds like lack of skill.
Like how do you even have PPPoE problem to begin with? This thing is set once and forget and won't break.
kwss
post Nov 1 2025, 08:32 PM

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QUOTE(QuantumEdge @ Nov 1 2025, 08:21 PM)
No idea, I'm very fed up with the installation tbh
Pitty the installer as well, he is working alone unlike your typical Unifi team with at least 2 people
I just hope they can sort out everything on Monday...
He didnt use anything like Unifi installer's handheld console, everything is going through his WhatsApp+Telegram
So when things goes wrong, he has to take pictures and send everything to his team
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So they lack of skill, lack of tools, lack of testing.
At least after deployment, install the client side gears and test all the speed tier they are selling .
Very obviously this is never done. All the DP not working, PPPoE not working, speed also wrong.
kwss
post Nov 3 2025, 12:10 PM

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QUOTE(lowck @ Nov 3 2025, 09:44 AM)
Allo no need vlan,their technical support so weak OCT  got 2time service down,price cheap routing good compare with unifi,rm49 got 100dl/100up

user posted image
user posted image
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Do they really take that many hours to restore service each time?
Unifi thread will explode if it's TM. Maybe TNB should just focus on electricity instead.

I would have just use U Mobile 68.
kwss
post Nov 3 2025, 12:15 PM

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QUOTE(QuantumEdge @ Nov 3 2025, 09:57 AM)
Ok...today's installation kena cancelled because installer waiting for new router and ONU
I dont know how many people will have my patience to deal with them
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I'm skeptical another ONU will fix the problem.
Unless they fix the misconfiguration too.

Reason: They should have qualify all the ONU model against all the OLT model they had. If they are installing OLT that's not compatible in your area, why carry the incompatible ONU in this area?

But well, they are electricity company trying to do network. Who knows they get lineman to install stuff.
kwss
post Nov 3 2025, 12:54 PM

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QUOTE(QuantumEdge @ Nov 3 2025, 12:23 PM)
user posted image
This was the one they used last time, Nokia GPON
Not many info online
I did asked him is it possible to setup my spare huawei HG8240H, he said not compatible
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Nokia is not like Cisco or Juniper with open access to documentation.

You can plug in your Huawei ONU and get the fiber reading. Post here if you don't know how to read it.

I don't know how Allo works. Maybe authenticate serial number, maybe PLOAM password.

You can ask him for the password, setup yourself and try. Given how noob they are, I think that guy just don't know how to setup and tell your it's not compatible.
kwss
post Nov 3 2025, 06:56 PM

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QUOTE(QuantumEdge @ Nov 3 2025, 03:58 PM)
user posted image
Here you go
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The fiber is terrible.
Theoretically PON will stop working when it reach -28dBm.
You are only 3dB away from it.
Considering it's a new build, I will not accept this.
kwss
post Nov 3 2025, 07:48 PM

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QUOTE(QuantumEdge @ Nov 3 2025, 07:24 PM)
user posted image
He spliced and fused the fibre, might be the culprit?
I will ask him to check again
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Did you see him use a fusion splicer? If not then it's not fusion spliced and the chance of this joint causing the problem is high.

If he did, then could be this joint, or it could be other joint outside the house. It could even be a bad repair.

Mine was 18+ dBm when first installed ~13 years ago.
I checked just now and it's 22.75 dBm.
They do degrade just sitting around. If you don't get them to fix then it will be out of your pocket in the near future.
kwss
post Nov 3 2025, 08:33 PM

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QUOTE(QuantumEdge @ Nov 3 2025, 08:06 PM)
He did used a fusion splicer
The only thing I know so far is, last time he was not able to install is because of "high fibre reading" which Allo sent a team to tinker with the DP later
After that he came to do the installation
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Well then let's see if they are willing to fix it for you or just consider this to be "within spec".
But I say push them to do it.

All he need to do is get fiber reading upatream and the segment that gives the biggest drop is the problem.

So he first test at the DP, then maybe another box/DP upstream of your DP. Rinse and repeat.
If an adjacent DP has great reading them maybe ask him to swap you over. That's if he is lazy to do the diagnostic.

Whoever use your current DP later will be the unlucky one.
kwss
post Nov 4 2025, 02:57 PM

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QUOTE(QuantumEdge @ Nov 4 2025, 11:37 AM)
I'm expecting the issue to be around after he swapped all the equipments
And I bet you they will ask me to accept whatever speed that thing is able to spit out instead of checking the infra
If they refused to fix it, this case is going to MCMC
I think it is in another side of the bandar, at least 400m away (straight line distance)
Ok lay, the spliced part is indoor
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Maybe take this opportunity to just cancel the whole thing altogether.
This kind of fiber reading will give problem down the road.
The installation already so many problem.
Just call the whole thing off and try 5G broadband instead.
kwss
post Nov 4 2025, 04:20 PM

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QUOTE(QuantumEdge @ Nov 4 2025, 04:16 PM)
Suprise suprise
Asked him for the credentials, he said he will be here at 4PM
Indeed he showed up, without the equipment
Said he can't give me the PLOAM credentials because if my service came online without verification from his side, he will get into trouble
Postponed again
Lost count to the failed installs already
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So he came for what?
Just to try and tell you delay again?

Just call and cancel everything. Don't tell me you still feel Allo is worthy.
kwss
post Nov 5 2025, 07:18 PM

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QUOTE(QuantumEdge @ Nov 5 2025, 06:43 PM)
They have 4 types of ONU
The small Huawei
Calix
Bigger Huawei (if you sub to VOIP)
Nokia

Nokia you can't access it through browser to fetch the OLT credentials, locked behind telnet
Touched anything, and it will auto reset...

My Unifi cable is 5 years old, still going strong
16 dB
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Finally it's done. Their latency to LAX is actually very low.
Allo don't have any connection to IX in Singapore, which sucks.

Can you login to the ONU if you follow this guide?
https://hack-gpon.org/ont-nokia-g-010g-t/

Maybe test if they have evening congestion.
kwss
post Nov 5 2025, 10:51 PM

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QUOTE(QuantumEdge @ Nov 5 2025, 07:57 PM)
I'm not going to touch the ONU because I'm not familiar with commandline stuff
Their trace route result to MYIX is bad lol

1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     6 ms     5 ms  xxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     7 ms     6 ms  172.16.38.2
  5    31 ms    33 ms    22 ms  myix-route-server.myix.my [218.100.44.98]
  6     6 ms     6 ms     6 ms  218.100.75.88

Cloudflare however, no issue at all

user posted image
Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     5 ms     5 ms  xxxxxxxx
  3    10 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     *        8 ms     7 ms  103.119.234.13
  6     7 ms     7 ms     7 ms  one.one.one.one [1.1.1.1]

Alibaba China DNS
Tracing route to public1.alidns.com [223.5.5.5]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     6 ms     5 ms  xxxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     *        *        *     Request timed out.
  6     *        8 ms     *     ae-6.r23.kslrml02.my.bb.gin.ntt.net [129.250.2.32]
  7    12 ms    12 ms    12 ms  ae-8.r25.sngpsi07.sg.bb.gin.ntt.net [129.250.2.168]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11    83 ms    83 ms    82 ms  public1.alidns.com [223.5.5.5]

AIMS
Tracing route to 110.74.147.67 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     7 ms    20 ms     6 ms  xxxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     7 ms     7 ms     7 ms  218.100.44.69
  6     7 ms     7 ms     7 ms  110.74.188.42
  7     7 ms     7 ms     7 ms  110.74.188.53
  8     8 ms     6 ms     6 ms  110.74.188.70
  9     7 ms     6 ms     6 ms  110.74.162.2
10     7 ms     6 ms     6 ms  10.255.224.1
11     7 ms     7 ms     8 ms  10.255.224.2
12     7 ms     6 ms     6 ms  110.74.147.67
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Everything looks very good actually.
The myix trace isn't bad.

In networking gear, data plane actually run in ASIC. Control plane and management plane run on CPU. Service plane can be a bit of both.

Traceroute use TTL field to have router in each hop expires the packet and discard it.

Upon discard, depending on Control Plane Protection policy, can ignore it, or punt the packet to Control Plane to generate TTL Exceeded packet, which your computer receive and display as hop.
There's a lot of other policy you can configure as well, like throttling, etc

So as long as your hop after that have lower latency, you are all good.

For ping, it depends. Certain vendor can have ASIC that replies to icmp-echo, and by definition, bfd-hello. So if you know these kind of router is in path, then ping packet is accurate.

Otherwise it will be punt to control plane too.

EDIT:
Many route server are just BIRD or FRRrouting so packet forwarding won't actually traverse these nodes. They just do BGP and nothing else.

This post has been edited by kwss: Nov 5 2025, 10:53 PM
kwss
post Nov 7 2025, 09:12 PM

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QUOTE(QuantumEdge @ Nov 7 2025, 08:29 PM)
user posted image
Allo's public IP is not that good in the night when watching Youtube it seems...
Very bad
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Which CDN are you connecting to?
https://redirector.googlevideo.com/report_mapping
kwss
post Nov 7 2025, 09:30 PM

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QUOTE(QuantumEdge @ Nov 7 2025, 09:24 PM)
pr02.kul09
It is normal now

BTW, controld on Allo public DNS
Damn

user posted image
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So it's fixed. Great news.
Anything else you found Allo to be worse than TM?
kwss
post Nov 7 2025, 10:09 PM

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QUOTE(QuantumEdge @ Nov 7 2025, 09:48 PM)
3. Peering to local servers are not that good
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I thought they have a connection to MyIX.
Which local server you tested? They have connection in MyIX?
kwss
post Nov 8 2025, 07:34 AM

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QUOTE(QuantumEdge @ Nov 8 2025, 12:34 AM)
Similar result then
user posted image
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How do you get 1gig symmetrical on a 1000/500 package?
Perhaps try to test Allo independently without bonding with Unifi?
I am not sure if your issue is because TM sucks or because Ubiquiti sucks.

 

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