I think this is the worst installation experience I will be seeing in my entire life...
17/10 Installation failed due to high fibre reading (1st installation attempt)
29/10 They finally fixed the issue
30/10 installer came to install  (2nd installation attempt)
However, he didnt bring the correct router as he thought I subscribed to 500Mbps (No mesh).

Supposedly he will come again tomorrow with the correct equipments...

Gosh, I seriously consider writing an email to complaint about everything...

How is this even possible...

----------------31/10---------(3rd installation attempt)
Been given a tiny Nokia ONU, with a pair of Tplink EX220 (AX1800) for mesh

At first he was having issues setting it up (PPPOE problem)
Then the speed test was really wonky
Getting 1000/100 instead of the promised 1000/500
Technician spent 2hrs+ trying to identify the problem
Couldn't make it to work, so he took back all the hardware and said he will bring something new next visit
Needless to say I'm extremely unhappy

Still waiting for them to respond lol
Supposed I can cancel the entire installation right?
-------------------------------replied on 1/11---------------------------
"We sincerely apologize for any inconvenience caused and thank you for reaching out to us.

Please be informed that your request has been escalated to the respective department for further action"

The weird results from the botched installation
Tested using my E14G4 on LAN using the provided Tplink EX220
CF wireless

The installer said he can get 1000/500 from ONU side, but the PPPOE is dialed from the router so no idea how he managed to get that ..
Asus router just said wrong credentials but we cross checked, it is correct (no VLAN as well), I couldnt test with UCG-U because it arrived late

My area is new, I'm highly likely the only person within the 3KM radius that has subscribed to Allo

No idea, I'm very fed up with the installation tbh
Pitty the installer as well, he is working alone unlike your typical Unifi team with at least 2 people
I just hope they can sort out everything on Monday...
He didnt use anything like Unifi installer's handheld console, everything is going through his WhatsApp+Telegram
So when things goes wrong, he has to take pictures and send everything to his team

Allo no need vlan,their technical support so weak OCT  got 2time service down,price cheap routing good compare with unifi,rm49 got 100dl/100up

Ok...today's installation kena cancelled because installer waiting for new router and ONU
I dont know how many people will have my patience to deal with them

This was the one they used last time, Nokia GPON
Not many info online
I did asked him is it possible to setup my spare huawei HG8240H, he said not compatible

Here you go

He spliced and fused the fibre, might be the culprit?
I will ask him to check again

He did used a fusion splicer
The only thing I know so far is, last time he was not able to install is because of "high fibre reading" which Allo sent a team to tinker with the DP later
After that he came to do the installation

I'm expecting the issue to be around after he swapped all the equipments
And I bet you they will ask me to accept whatever speed that thing is able to spit out instead of checking the infra
If they refused to fix it, this case is going to MCMC
I think it is in another side of the bandar, at least 400m away (straight line distance)
Ok lay, the spliced part is indoor

Suprise suprise
Asked him for the credentials, he said he will be here at 4PM
Indeed he showed up, without the equipment
Said he can't give me the PLOAM credentials because if my service came online without verification from his side, he will get into trouble
Postponed again
Lost count to the failed installs already

They have 4 types of ONU
The small Huawei
Calix
Bigger Huawei (if you sub to VOIP)
Nokia

Nokia you can't access it through browser to fetch the OLT credentials, locked behind telnet
Touched anything, and it will auto reset...

My Unifi cable is 5 years old, still going strong
16 dB

I'm not going to touch the ONU because I'm not familiar with commandline stuff
Their trace route result to MYIX is bad lol

1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     6 ms     5 ms  xxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     7 ms     6 ms  172.16.38.2
  5    31 ms    33 ms    22 ms  myix-route-server.myix.my [218.100.44.98]
  6     6 ms     6 ms     6 ms  218.100.75.88

Cloudflare however, no issue at all


Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     5 ms     5 ms  xxxxxxxx
  3    10 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     *        8 ms     7 ms  103.119.234.13
  6     7 ms     7 ms     7 ms  one.one.one.one [1.1.1.1]

Alibaba China DNS
Tracing route to public1.alidns.com [223.5.5.5]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     6 ms     6 ms     5 ms  xxxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     *        *        *     Request timed out.
  6     *        8 ms     *     ae-6.r23.kslrml02.my.bb.gin.ntt.net [129.250.2.32]
  7    12 ms    12 ms    12 ms  ae-8.r25.sngpsi07.sg.bb.gin.ntt.net [129.250.2.168]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11    83 ms    83 ms    82 ms  public1.alidns.com [223.5.5.5]

AIMS
Tracing route to 110.74.147.67 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     7 ms    20 ms     6 ms  xxxxxxxx
  3     6 ms     6 ms     6 ms  172.16.37.85
  4     7 ms     6 ms     6 ms  172.16.38.2
  5     7 ms     7 ms     7 ms  218.100.44.69
  6     7 ms     7 ms     7 ms  110.74.188.42
  7     7 ms     7 ms     7 ms  110.74.188.53
  8     8 ms     6 ms     6 ms  110.74.188.70
  9     7 ms     6 ms     6 ms  110.74.162.2
10     7 ms     6 ms     6 ms  10.255.224.1
11     7 ms     7 ms     8 ms  10.255.224.2
12     7 ms     6 ms     6 ms  110.74.147.67

Allo's public IP is not that good in the night when watching Youtube it seems...
Very bad

pr02.kul09
It is normal now

BTW, controld on Allo public DNS
Damn

3. Peering to local servers are not that good

Similar result then