Many thanks for all sifu advice.
I want do it myself as my agent mostly will give alot "offer" to keep it run. But outbreak brad time, I memang can't continue.

I called customer care and they said can submit surrender form by email and copy of IC is enough.
For the witness sign, I asked them and they ok for leave it blank @_@. Maybe special case for MCO time all branch close?

Yes then follow the customer service instruction will do

glad to hear that zeigeist. could be due to MCO since everyone is restricted to travel around to get the document signed. remember to also fill up the payment method change form just in case they take longer time to process. i have a friend that he surrendered his policy in April but till today the processing aint complete yet.

Good to know can do it online.

My friend still waiting at Taman Shamelin now. After more than 1 hour still long queue ..

**not same company with you.

hi sifus,

nowadays almost all insurers sell life insurance via website. question is, the perception is that if no agent to serve, the process is complicated.

so is it actually complicated for next of kin to claim the insured value upon passing of insurance bearer?

thanks!

Not all types of life insurance can be bought online. Insurers are likely to refer you back to an agent to prepare the quotation for you.

You can prepare all the necessary documents on your own whenever you need to make a claim and submit the forms to the customer service center of the insurer. However, in certain complex cases, agents can help clients to appeal cases to the insurer and do follow ups to expedite the process. So, having an agent is better for the client.

This post has been edited by GE-DavidK: May 12 2020, 05:24 PM

hi there, the process is not complicated. it is more of the hassle to go to the insurance companies to do claims through customer service. it is the time and effort spent. but i do know some are willing to do all this themselves without going through agent even though they bought from agent.

The requirements are quite clear, what documents will be needed. Probably failing to get the proper documents may contribute to the 'complicated' status. Otherwise what may be an issue is, what is claimable and what is not. But proper and adequate understanding should address this.

The process is not complicated, you just have to submit relevant documents for claims with the insurance company, you can always call up their customer service hotline for assistance. Submission of course you have to DIY.

Just make sure you make known to your next of kin that you have a policy with the insurance company for them to make the claim easier.

thanks for all your comments guys. to be honest it seems much more worth it and hassle free to just get life insurance policy from the website. medical insurance however it seems better to go via agent. that's my observation so far.

Buying online is definitely hassle free.

However the products are limited to term insurance and the coverage that you can buy from online is limited compared to an investment link policy.

The coverage term may also be shorter compared to an investment link policy.

However if you're looking for short term coverage then it's very cheap.

Having an independent financial advisor to advise you on how much you need to cover is more important so that you won't be over-insured or under-insured. (What this simply means is that you don't over-buy unnecessary insurance plans or buy too less insurance that is not significant to cover you).

Insurance agent of a particular company will always try to push you their company products even if it's no good. (Of course la want to earn your money).

This post has been edited by lifebalance: May 13 2020, 11:45 AM

if you are going to get medical insurance via agent, can also check out/compare getting life insurance via agent vs via website. guess asides from pricing, you can also consider since there is already an agent helping you with medical insurance. of course after comparing, end of the day decision is still yours to make.

the problem with getting life insurance via agent is that their products are always investment linked which doesn't seem to be very attractive.

For medical insurance, I usually advise getting investment-linked because the coverage can be extended and the plan is a lot more flexible to adjust. In fact, investment-linked generally will be cheaper than term insurance in the long run for medical card.

For life insurance, you can consider getting Great Love 4 U from Great Eastern which does not require any medical underwriting with guaranteed acceptance. This is a term life insurance without investment-linked.

normally i will compare it like this

term insurance and standalone medical card vs investment linked. this is something that is always debatable. actually there is no best product here, only thing is still goes down to your needs (how much exactly you wanna get covered for and the term of coverage). then only see which products is the most cost-effective for you based on what you need/want.

Term insurance are available, whether the agent wish to introduce it to you is another matter.

There is no right or wrong to choose between term or investment link policies. Ultimately the objective is to meet your insurance needs.

Yes most agent is like that. No matter how many times I told them I dont need that much medical coverage but they will still keep on HIGHLIGHTING whatever benefits that comes with the ILP which is not FREE in the first place.

Thought want to give a friend a little support (stand alone medical card) for 1 of my kid insurance but sadly they dont have it.

No offense to anyone here but most agents (even unit trust), they only think about their commission and kpi. The last agent i met was the same. She kept asking 'are you okay with paying monthly and if you don't claim, the money considered burn?' and I kept answering yes. still kept on asking

hi afif, its normal that most people think like you. most agents are like that and maybe that is also maybe lack of explanation from agents. so long you are clear with your decision to me that's the most important.

for long term coverage of 20 years or more what would you recommend personally?

not asking for solicitation, just to see your train of thought.

thanks