Invest in ILP??? This is the kind of agent who misled client.

ILP one will be paying more to get more coverage & etc and it's expected because it's already included in the cost of insurance + agent commission.

Stand alone do get lesser coverage and benefits but most agent will not even sell it. Whenever I ask for quote, all come back with the ILP if is not ILP they will show the most expensive stand alone medical card. If people would just learn about insurance they can do more with their money if invest or allocate wisely than buying unnecessary insurance protection included in ILP.

Sadly, very few agent is "honestly" looking after their client.

I recently made a claim for a MRI scan on my spine but due to policy is less than 2 years I have to pay first. Fair enough, so I pay and the claim is approved this month. From admission to discharge to submitting claim, there's no need for insurance agent to be involved due to most paper work is done by the hospital, doctor or the customer service for that insurance co.

Because of this claim, I found out HLA claim procedure is slow and ineffective. They ask for MAR but didn't call, email or sms to notify me. I have to called then only find out they need the MAR. They even told me they send the form by normal post which till today I still haven't received it yet. Luckily the customer service in HLA give a copy to me when i submitted the claim.

The pros on stand alone medical card for my children. It's that now I can switch to another insurance co. without worrying the "investment" portion is burn.

At this era, a simple email would have done the job but yet they send out normal post that cost money and then the post takes weeks/months to arrived or worst lost.

I bought this HLA through FSM online. I know the agent is based in Penang but they didn't notified me either. That's just bad service from their side.

The claim experience is not bad but the normal post thing really piss me off. Anyway I will proceed to buy another medical card for my children while there are still under HLA coverage till Sep'2020..

You are an agent. You are well aware that commission it's written into the contract. I know how much they get from 1st year till the 7th year and it's not like you say they get NOTHING.

A simple email from FSM is good enough if they get notified but I doubt they know either, since it's by normal post.

ILP it's not an investment. The premium paid after deducting commission and cost of insurance is meant for future use. If the cost of insurance increases, insurance co. can use the "balances previously" instead of increasing the insurance premium.

For ILP, you will get unlimited medical coverage so what.. Most people wouldn't even do a yearly medical check up for prevention and if there's a health problem most would try to ignore it and not faced it. When they really do something about it, maybe it's already too serious and too late.

A simple ulcer on skin after few years turn into BCC skin because of not wanting to eat medicine or consult any skin specialist. Luckily enough, she remove it last year with no serious implication after that. She is someone that is very dear to me.

This post has been edited by rapple: Mar 21 2020, 03:45 PM

So their request for Medical Attendance Report (MAR) letter finally arrived..

AFTER I've already submitted the MAR (find out by calling their claim dept.) and the claim has already been disbursed back to me in March.

I don't understand why insurance co. sent out letter by normal mail.

Yes most agent is like that. No matter how many times I told them I dont need that much medical coverage but they will still keep on HIGHLIGHTING whatever benefits that comes with the ILP which is not FREE in the first place.

Thought want to give a friend a little support (stand alone medical card) for 1 of my kid insurance but sadly they dont have it.

When you submitted a claim, your agent supposed to received an email and also any request for more documentation. And you dont need to submit claim yourself since you paid him commission.

your agent is not doing his work.

I submitted my claim on 19th Feb and did all the follow up myselves. And get the payment back in March.

The only thing I dont like is insurance company is sending us normal post letter to request additional document but send email to the agent.

When agent "sell key point" they only mention standalone medical card is expensive when you are old (that is 30+ years later) but they didnt mention that ILP you pay more NOW.

The extra you paid NOW is to sustain the insurance cost when you are old.

High insurance coverage so its normal that you have to pay more. Nothing comes for free.

I can 100% certain they shared database with each other.

I cancel GE ILP and move to stand alone medical card with HLA. HLA manage to find out my previous exclusion by GE.

Do take note 120 days is for certain sickness only.

There's another 2 years waiting period for other more serious illnesses.

I did a switch from GE to HLA, and because my policy is less than 2 year I had to pay first for my MRI scan on my spine..