What will happen is they will charge you multiple time and also refund you multiple time and will told you the order is cancelled or something like that when it involve your card limit. This will happen multiple time until your purchase is shipped. If you contact them usually their support will reply robotically like they have some sort of script prepared or pass your problem around. Just endure it if you can

Anyone know how to contact SEA Web Payments by phone call? The payment service is just terrible

23rd August 2021 : Make the purchase and received notification from bank of the transaction (credit on hold) and peripheral is mail out

25th October 2021 : Notice the delivery status "Your order is currently on hold due to credit issue". Send an email to seapayments@lenovo.com to inquiry about it.

26th August 2021 : Contacted 1800-88-5266 to find out the problem and was informed the "SEA Web Payments" will contact me within today. 1 hour later received an email the order is cancelled. Then I call again, inquired why is it cancelled then the order status change to onhold. 2 hours later, received an email "We have been unsuccessful in receiving an authorisation from your card. You may have exceeded your credit limit or your issuing bank might have blocked the transaction for security reasons. Please note we will attempt to reprocess your card payment over the next 5 working days, if payment remains unsuccessful - we will cancel your order.". Contacted bank said credit onhold on 23rd August 2021 (the day i make the purchase). So it should not have problem for the payment unless they charge me new transaction, then really exceed my card limit. Till end of the day no call from them and 5 working days is from when?

just received today. but realize there is discrepancy.

To clarify, it's for authorization. Mainly for credit card. Which is why debit card is not supported, since it will keep charging the same amount until ur transaction limit reached

Got my laptop today, was going thru the payment issue with my debit card. Decided to call customer service after 2nd charging on my debit card. Request to change to direct deposit instead and the CS is kind enough to help me up as well as to expedite my shipment date. From initial estimate delivery date 30 Nov to delivered by today 26 Aug (less than 4 weeks).

Yes. If you bought the pen, it required AAAA batteries. Not common size can't get from 7-11. I can only buy online

according to psref it's 512GB, so website key in wrong details
https://psrefstuff.lenovo.com/Detail/IdeaPa...05?M=82HU001WMJ

Wah. Can they just claim it's key in mistakes?

I ordered Legion 7 back in last Wednesday payment using Credit card
My credit limit updated (hold) immediately after key in the OTP
But i noticed my online bankin that the credit limit updated back , no charge, no hold of credit limit, is that normal?

Anyone know how to contact SEA Web Payments by phone call? The payment service is just terrible

23rd August 2021 : Make the purchase and received notification from bank of the transaction (credit on hold) and peripheral is mail out

25th October 2021 : Notice the delivery status "Your order is currently on hold due to credit issue". Send an email to seapayments@lenovo.com to inquiry about it.

26th August 2021 : Contacted 1800-88-5266 to find out the problem and was informed the "SEA Web Payments" will contact me within today. 1 hour later received an email the order is cancelled. Then I call again, inquired why is it cancelled then the order status change to onhold. 2 hours later, received an email "We have been unsuccessful in receiving an authorisation from your card. You may have exceeded your credit limit or your issuing bank might have blocked the transaction for security reasons. Please note we will attempt to reprocess your card payment over the next 5 working days, if payment remains unsuccessful - we will cancel your order.". Contacted bank said credit onhold on 23rd August 2021 (the day i make the purchase). So it should not have problem for the payment unless they charge me new transaction, then really exceed my card limit. Till end of the day no call from them and 5 working days is from when?

So do i have to do anything?
I didn't receive any problem / cancellation / information regarding my order
I just noticed the credit limit that on hold by lenovo is not holding anymore
Conclusion, they will hold and release, hold and release the credit limit, until they shipped it out, hold and charge

hi all,

thanks for having this thread.

i placed an order yesterday night not knowing this thread exist. so, my order was without any coupon or discount.

then, i found this thread. and read the tips from sifus here....  

i immediately chat with online cs this morning at 9 to cancel my order thinking to reorder to apply coupon (CARE)

then the cs proceeded to cancel my old order and said he can provide me discount   

so, i reorder on the spot, and i got 10% discount which is higher than CARE! Wow!

for those looking for discount, just chat with cs (the coupon code used by cs is LENXHSBC - i'm not using hsbc card)

i didn't confirm order immediately as i needed to ensure my previous order is really cancelled. (takut reading from some of the issues with double order  )

i also check with delivery issue, he said 6-12 weeks (which i'm fine, not urgent) and gave me his lenovo email add for me to contact if got any issue. well, at least it's not a general email add.

my spec:

Legion 5 Pro
AMD Ryzen™ 7 5800H Processor
16 GB (2 x 8 GB) SO-DIMM DDR4 3200MHz
1 TB M.2 2280 SSD
NVIDIA® GeForce® RTX™ 3050 Ti 4GB GDDR6 (i'm not a gamer, don't judge  )
1YR Onsite upgrade from 1YR Courier/Carry-in

fingers crossed, hopefully delivery got earlier than expected or no further delay 

To clarify, it's for authorization. Mainly for credit card. You don't have to change credit limit since it already reserve the required amount in ur account, when shipped only it will be charged

Which is why debit card is not supported, since it will keep charging the same amount until ur transaction limit reached

Lenovo you are so nice , place my order from september to november ...

Date keep on changing, last check is the item already arrived in Sepang.