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Enquiries/Recommendations Buying directly from Lenovo Malaysia website?

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cyrobytes
post Aug 2 2021, 12:50 PM

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QUOTE(zozozo @ Aug 2 2021, 11:47 AM)
it's even scarier now

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Same here, placed order on 29/Jul for the Legion 5 Pro before the another price hike. No date on the expected shipping date column.
cyrobytes
post Aug 5 2021, 04:24 PM

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Ordered 29 July, backpack arrived today. Laptop status updated today for the first time with expected shipping date on 30 Nov 2021 😅.
cyrobytes
post Aug 6 2021, 04:34 PM

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QUOTE(zozozo @ Aug 6 2021, 04:06 PM)
now you can wear and walk around with the backpack dy
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Lol....the laptop stand also arived today...

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cyrobytes
post Aug 6 2021, 08:27 PM

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QUOTE(korbin @ Aug 6 2021, 06:43 PM)
hi bro u boguht this stand from taobao? looks kinda sick bruce.gif
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Yup, bought from Taobao seller that have direct shipping to Malaysia. Try search Lenovo Z2 or Z3 stand.
Lenovo China has this stand sold seperately, but not available from Lenovo Malaysia.
cyrobytes
post Aug 10 2021, 06:05 PM

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QUOTE(WoshiAngelSon @ Aug 10 2021, 04:10 PM)
i see, ill cancel the order tmw.
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Refer to this old thread for the issue with debit card

Link
cyrobytes
post Aug 26 2021, 12:02 PM

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QUOTE(finalf @ Aug 25 2021, 11:20 PM)
waiting , waiting and waiting..

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Date keep on changing, last check is the item already arrived in Sepang.
cyrobytes
post Aug 26 2021, 08:07 PM

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QUOTE(jimmy_none @ Aug 26 2021, 07:17 PM)
Anyone know how to contact SEA Web Payments by phone call? The payment service is just terrible

23rd August 2021 : Make the purchase and received notification from bank of the transaction (credit on hold) and peripheral is mail out

25th October 2021 : Notice the delivery status "Your order is currently on hold due to credit issue". Send an email to seapayments@lenovo.com to inquiry about it.

26th August 2021 : Contacted 1800-88-5266 to find out the problem and was informed the "SEA Web Payments" will contact me within today. 1 hour later received an email the order is cancelled. Then I call again, inquired why is it cancelled then the order status change to onhold. 2 hours later, received an email "We have been unsuccessful in receiving an authorisation from your card. You may have exceeded your credit limit or your issuing bank might have blocked the transaction for security reasons. Please note we will attempt to reprocess your card payment over the next 5 working days, if payment remains unsuccessful - we will cancel your order.". Contacted bank said credit onhold on 23rd August 2021 (the day i make the purchase). So it should not have problem for the payment unless they charge me new transaction, then really exceed my card limit. Till end of the day no call from them and 5 working days is from when?
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Got my laptop today, was going thru the payment issue with my debit card. Decided to call customer service after 2nd charging on my debit card. Request to change to direct deposit instead and the CS is kind enough to help me up as well as to expedite my shipment date. From initial estimate delivery date 30 Nov to delivered by today 26 Aug (less than 4 weeks).


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cyrobytes
post Aug 28 2021, 12:49 PM

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QUOTE(finalf @ Aug 28 2021, 10:03 AM)
Ya, date keep changing , and the fxxking lenovo change my date more than 4 months instead 2 months

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My initial estimate time is exactly like the one you shown here. But after few chat and mails with customer service as well as request to expedite the shipping date and also ask for compensate for being delay 4 months. The estimate shipping date suddenly change to 20 Aug and delivered on 26 Aug.
The laptop is manufactured on 16 Aug as stated on the packing box.

The delay might due to the setup your have configured. Mine is quite basic: AMD 5800H, RTX 3060, 16gb ram, 1tb storage, white light background keyboard.
cyrobytes
post Aug 29 2021, 03:39 AM

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QUOTE(sophyra @ Aug 29 2021, 02:39 AM)
I used Debit Card for mine, and it seems like it's supported considering other people used it too. Just that I think my order was not confirmed by Lenovo's end before the authorization period ended =_=
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Based on my own experience, if you are using debit card, pls ensure at least 3x to 5x the laptop price money available in your bank account. Lenovo will continue the authorization charges process every 7 days until your item is shipped. And at the same time, lenovo will ask thier merchant service to reverse the earlier authorization fund. Each reverse fund will take up to 16 days depending on your bank. Will shown in your bank transaction history with "Rev SALES Lenovo Technolgy Sdn Bhd".

In your case, since you have lower your debit card limit, the authorization process cant be proceed. Please call Lenovo customer service to resolve the issues. I myself is asking Lenovo to stop charging my debit card and change the payment method to direct deposit.
Refer to the old thread by forumer G17 - Link
link2
for the explanation. Hope this help.
cyrobytes
post Sep 1 2021, 11:02 AM

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QUOTE(WoshiAngelSon @ Aug 30 2021, 10:14 AM)
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For those with Realtek RTL8852AE who facing slow internet and dc, can disable the Microsoft WiFi Direct Virtual Adapter. The downside is losing the ability to cast, wifi share and hotspot.
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May be just change it to intel AX200 or AX210 (wifi6E).

 

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