My selenite will be my last laptop from them. They do offer really decent prices on their laptops but their support and customer engagement are just on a whole new level of bad. I'm more than willing to pay the price and currency to get a laptop from other brands like XMG or Eluktronicks where they actually have proper support. Their customer care and engagement really show that they want to keep their customers happy and are willing to help them as much as possible. Just check the notebookreivew forums out and compare their engagement with Illegear's engagement.

The CEO of Eluktronicks frequents the notebookreview forums very often and XMG has an entire subreddit dedicated to them where even their talks with Tongfang and Intel regarding issues or user suggestions for their laptops are posted with the outcome.

They also have something that Illegear doesn't. They have a proper return policy if the machine if it isnt performing up to expectation. What do we get in msia? Oh, machine not working as expected? If cannot fix then just live with it la we already have your money lmao. And they keep people updated on their orders and are completely honest with why someone's order has been delayed. They acknowledge their mistakes ffs. So hard for msian company to do meh? Too kiasu issit. I've browsed quite far in to the XMG subreddit and i don't remember seeing the "influx of order" excuse unless it was on something like a black friday sale. Man, if they pulled this shit in Aus where i am now, they'd literally be in court or even shut down

i get you. personally i feel after Azim left the support team, its been a bit colder than usual.

but... bang for buck the product. and support is still miles above any other brand.

Wait Azim already resigned? He was still replying to my messages last week wo

Bang for the buck is one thing. I have used their S7 for 5 years and it was better than my previous MSi or Asus laptops. But their team is just as bad 5 years ago as it is now. Last time also tell me same thing, "rush order, human makes mistake" excuse also come out. I am regretting giving them another chance already.

My selenite will be my last laptop from them. They do offer really decent prices on their laptops but their support and customer engagement are just on a whole new level of bad. I'm more than willing to pay the price and currency to get a laptop from other brands like XMG or Eluktronicks where they actually have proper support. Their customer care and engagement really show that they want to keep their customers happy and are willing to help them as much as possible. Just check the notebookreivew forums out and compare their engagement with Illegear's engagement.

The CEO of Eluktronicks frequents the notebookreview forums very often and XMG has an entire subreddit dedicated to them where even their talks with Tongfang and Intel regarding issues or user suggestions for their laptops are posted with the outcome.

They also have something that Illegear doesn't. They have a proper return policy if the machine if it isnt performing up to expectation. What do we get in msia? Oh, machine not working as expected? If cannot fix then just live with it la we already have your money lmao. And they keep people updated on their orders and are completely honest with why someone's order has been delayed. They acknowledge their mistakes ffs. So hard for msian company to do meh? Too kiasu issit. I've browsed quite far in to the XMG subreddit and i don't remember seeing the "influx of order" excuse unless it was on something like a black friday sale. Man, if they pulled this shit in Aus where i am now, they'd literally be in court or even shut down

i get you. personally i feel after Azim left the support team, its been a bit colder than usual.

but... bang for buck the product. and support is still miles above any other brand.

Wait Azim already resigned? He was still replying to my messages last week wo

Bang for the buck is one thing. I have used their S7 for 5 years and it was better than my previous MSi or Asus laptops. But their team is just as bad 5 years ago as it is now. Last time also tell me same thing, "rush order, human makes mistake" excuse also come out. I am regretting giving them another chance already.

Hi net

Have you contacted our technical support +60 18-261 8599 (Whatsapp)? Will assist you further
Hi there,

IONIC is temporary out of stock due to high demand from customers. If you are able to wait for restock, we can offer the same CNY promotion to you

Hi Azim@illegear ,
Very good offer, so
Wait for restock means making payment now on order or i can order ( and make payment) when restock is ready?

I can second that. 

Purchased an Onyx Pro (TongFang GK5CP7Y) from them recently. Without a doubt they have speedy replies to any queries especially on the sales & marketing side. Made a very small request for individual customization and was promised to have the request fulfilled, however once the sale is the done, then expect disappointments to come for after sales service lah.

Need to pay extra money for express order (although a small sum), otherwise they will drag on with "influx of order" excuse and dispatch only on the very final promised date.

The worst part comes after that. After receiving the laptop, it does not even come with my requested customization, plus the bottom plate of the laptop was flawed (bengkok). Sent in for service and got the bottom part fixed in the end.

Fed up by the experience, so I gave away the laptop to my brother and got myself a Vapor 15 Pro instead from Level51/Aftershock (also a TongFang, QC7) So far the experience I got from Level51 had been so much better.

anyone else get temps like this?

Onyx 8750H 1060 2018

Yeah...i got exactly the same text when i enquire regarding the status of my order. Its been almost a month now I haven’t received any news regarding the status of my order. When ask...they keep telling me to expect in 7-14 days! Wat the hell...its already a month!

My selenite will be my last laptop from them. They do offer really decent prices on their laptops but their support and customer engagement are just on a whole new level of bad. I'm more than willing to pay the price and currency to get a laptop from other brands like XMG or Eluktronicks where they actually have proper support. Their customer care and engagement really show that they want to keep their customers happy and are willing to help them as much as possible. Just check the notebookreivew forums out and compare their engagement with Illegear's engagement.

The CEO of Eluktronicks frequents the notebookreview forums very often and XMG has an entire subreddit dedicated to them where even their talks with Tongfang and Intel regarding issues or user suggestions for their laptops are posted with the outcome.

They also have something that Illegear doesn't. They have a proper return policy if the machine if it isnt performing up to expectation. What do we get in msia? Oh, machine not working as expected? If cannot fix then just live with it la we already have your money lmao. And they keep people updated on their orders and are completely honest with why someone's order has been delayed. They acknowledge their mistakes ffs. So hard for msian company to do meh? Too kiasu issit. I've browsed quite far in to the XMG subreddit and i don't remember seeing the "influx of order" excuse unless it was on something like a black friday sale. Man, if they pulled this shit in Aus where i am now, they'd literally be in court or even shut down

Hi incubus_ski,

Sorry for the delay in delivering your order. The team has been trying our very best to deliver your order in the promised period. We do admit the current assembly team is not able to cope with the increasing volume but we are actively looking for experienced assembly technician to join our growing team, the understaffed situation will eventually be resolved.

Thank you for giving us another purchase and as a token of apology, we would like to offer you with a 3-month warranty extension for the extended waiting time.

In regards to your order, our sales supervisor Adrian personally dropped by GDEX yesterday evening to hand over your parcel for shipping because the order was completed after the GDEX pickup time. I believe you also have received a whatsapp message about your tracking number yesterday.

Hi kyLL,

How long you haven't serviced your laptop?

Eventually illegear will become like dell. Dell use to allow major customization but they cant deliver customized laptop on time so they decide to slowly reduce the customization allowed.

sent it in for repairs and stuff about a year ago.

No we won't. We will continue to offer laptop customization
We can perform a dust cleaning and thermal reapplication. You may contact +60 18-261 8599 (Brenden) on that.

yea they quoted me 150 for servicing.. TT_TT

yea they quoted me 150 for servicing.. TT_TT