My selenite will be my last laptop from them. They do offer really decent prices on their laptops but their support and customer engagement are just on a whole new level of bad. I'm more than willing to pay the price and currency to get a laptop from other brands like XMG or Eluktronicks where they actually have proper support. Their customer care and engagement really show that they want to keep their customers happy and are willing to help them as much as possible. Just check the notebookreivew forums out and compare their engagement with Illegear's engagement.

The CEO of Eluktronicks frequents the notebookreview forums very often and XMG has an entire subreddit dedicated to them where even their talks with Tongfang and Intel regarding issues or user suggestions for their laptops are posted with the outcome.

They also have something that Illegear doesn't. They have a proper return policy if the machine if it isnt performing up to expectation. What do we get in msia? Oh, machine not working as expected? If cannot fix then just live with it la we already have your money lmao. And they keep people updated on their orders and are completely honest with why someone's order has been delayed. They acknowledge their mistakes ffs. So hard for msian company to do meh? Too kiasu issit. I've browsed quite far in to the XMG subreddit and i don't remember seeing the "influx of order" excuse unless it was on something like a black friday sale. Man, if they pulled this shit in Aus where i am now, they'd literally be in court or even shut down

Hi kyLL,

How long you haven't serviced your laptop?

No we won't. We will continue to offer laptop customization
We can perform a dust cleaning and thermal reapplication. You may contact +60 18-261 8599 (Brenden) on that.