I'd encountered once, bios can't detect my Samsung NVMe HDD, reboot few times then back to normal.

Ordered Onyx G at 25th of April. Self collection. Last week they told me still lining up for final stressed test. Until now still waiting Illegear inform me to collect. Hopefully can collect it before Raya.

if it normal that the charging indicator is blinking while on adapter? 97% and 25 minutes to fully charged.

This post has been edited by jason111785: May 20 2020, 03:36 PM

You cannot compare the RGB keyboard with your keyboard because the way the keyboard is made is completely different. This keyboard uses black material for plastic injection to make the keycap because it's a non-rgb keyboard, there is no way this keycap will have paint drop at the edge (even it has you won't see it because the material is black), but at the same time this kind of keyboard doesn't have backlit / RGB feature. Our earlier models like RS-15, R-11 and RX-17 also use this kind of keyboard, and there is no paint drop case after 9 years....

The RGB keyboard uses transparent material to do plastic injection, after that they spray the keyboard with black paint to craft the letters, this is the way how most RGB keyboards are made nowadays. This method is called 天面印刷 in Taiwan/China.

The keycap has to be taken out from one whole keyboard (which costs RM400+) because the manufacturer doesn't sell single keycap (the paint drop of RGB keyboard is also not covered under ODM warranty.). And we are only charging RM25 for one keycap replacement...

If you have multiple keycap that has paint drop, we will charge RM25 + RM5 per keycap (RM30 for two keycaps for e.g.), because all the keycaps are taken out from one (1) single keyboard.

i hope the above clarify.

This post has been edited by Prince J: May 20 2020, 04:01 PM

Can you pm me your order number?

Have you contacted our customer support to check if it's normal - 0182618599 (Whatsapp)?

yes bro, yet to get their reply. text them at 330pm. Also asked them about the need to manually turn on the keyboard backlight manually everytime restart pc..

Thanks for the clarification because this is what I got when I whatsapp support 2 years ago.

Thank you for clarify for your RGB keyboard, if this kind of keyboard really so fragile, don't you think it is not suitable for daily use laptop, especially gaming laptop? I'm now don't dare to play any games with my ILLEGEAR laptop.

But why have it now? From this forum, I'm not alone right? I'm staying nearby your office, I can drop by for you to examine my laptop condition, whether i abuse it or not

This post has been edited by bloodsucker: May 20 2020, 05:10 PM

If single issue has more than 2% out of the total volume then we are able to arrange a call back / free replacement with ODM, else they are treated as wear and tear. There aren't much users with the paint chip off on RAVEN SE and Q5 EVO (a few we received out of few thousands)...

Btw, we noticed your old thinkpad white letter paint is also worn off according to the photo below:



The application of the white paint on the black keycap is exactly the same as the black paint on the transparent keycap of the RGB keyboard, hope clarify.

This post has been edited by Prince J: May 20 2020, 05:26 PM

Yeah, for 6+ years old laptop still acceptable but for few months old so called gaming laptop, I speechless. Well, I'm 40 years old, have been using laptops for coding since graduated, this keyboard issue is the least expected to spoil.

Yeah, maybe I'm the unlucky one

This post has been edited by bloodsucker: May 20 2020, 05:48 PM

Hi bloodsucker,

Please find the 2 year old + RAVEN keyboard condition photo used by our staff as below:



5.5 years S5 keyboard condition



Both are 天面印刷 keyboards.

This post has been edited by Prince J: May 20 2020, 06:25 PM

Still waiting for my laptop, haiz
GDEX customer service is totally useless, they are all script robot, wont help you to solve any issues at all

A bit funny, my old Dell have white back-lit as well~ but still looks fine~

This post has been edited by tommy2468: May 20 2020, 07:12 PM

Done pm

try buying MSI. GL series.. keyboard totally dont function and you want to replace keyboard need to wait few weeks and must leave keyboard at service center.

and after 1 year their screen has bleeding issues.

Dell & lenovo same specs with ravense about 1k more expensive...

just my 2cents from what ive researched before buying

previous Dell gaming series have overheat issue...so only choice was illegear or lenovo legion.

quite narrow the choice for below 5k gaming laptop which is reliable

Does your laptop have paint chip off on the keyboard? How many years ady?

This post has been edited by hamjun0225: May 21 2020, 12:57 AM

Since january, no sign yet.

anyone here own raven-SE R series? what's your temperature when gaming? mine hit up to 94C (without fan boost) when gaming even on Dota 2, when on fan boost is around 70-85C, you guys on fan boost always when gaming?

Not normal. Raven SE on dota2 full graphics gtx1650 about 60+ on GPU.

Your 90+ is CPU?