it's puasa & raya

a lot of "workers" dont gv a damn to their job responsibility during this period of time

Personal purchase experience:

Ordered a Raven SE-R on 26th of April, make full payment on the same day, item ready to ship out on 16th of May (Total 21 days, 15 to 16 working days), which is acceptable and close to the promise lead time of 14 working days.

Item handover to Gdex on 16th of May afternoon, then subsequently no more update from Gdex, last entry was item outbound from Gdex Damansara Perdana. As per today, after multiple attempt to get Gdex customer service to pickup their phone, their customer service response was oh i got no idea where is the parcel, we will get back to you if we found it. Yes, such an irresponsible courier.

As per today, i still haven't receive my laptop, so i can't comment on the quality of laptop and i am not too sure will i receive my laptop in the end.

For the courier part, i guess maybe it is out of control from Illegear team, but choosing a responsible delivery partner should be part of the shopping experience as well.

So now i am hanging, Illegear team can't do much since the item is already with courier, and courier side will only reply with standard respond like we will check, we will get back to you etc (which it never happen).

Overall, it is a HORRIBLE shopping experience. I will leave another review regarding the laptop quality if i ever receive it. Hopefully this help those still considering buying or not.

Thats what happen when they are salary base and not per transaction base like grab and some delivery services.

Very true, do more but still get the same salary, might as well curi tulang right.
Now i just hope that my laptop won't "lost" some where else

Thats why i opted for self collect from the beginning. Didn't want the laptop to be damaged by those irresponsible couriers. Sometimes you see the video of them throwing the items... rosak giler man

Thats why i opted for self collect from the beginning. Didn't want the laptop to be damaged by those irresponsible couriers. Sometimes you see the video of them throwing the items... rosak giler man

poslaju people should behave better than those JT express dumbass

Thats why i opted for self collect from the beginning. Didn't want the laptop to be damaged by those irresponsible couriers. Sometimes you see the video of them throwing the items... rosak giler man

Very true, do more but still get the same salary, might as well curi tulang right.
Now i just hope that my laptop won't "lost" some where else

Hi lsl640,

Don't worry, we will be responsible if your parcel is lost.

We were told by GDEX that any parcel drop off before the end of monday can still be delivered before Raya, will call them to check tomorrow again.

Sorry for the inconvenience.

Anyone using Raven SE laptop? I bought mine around October last year for Java coding, occasionally play some online game. Recently found out my keyboard button "A", "W" and "S" chip off. Unfortunately customer service told me this is wear and tear item. But my question is, if this is a gaming laptop, the parts should be more durable that other office laptop, aren't they?

Seriously? Then I shall change to self collection as well~

This starts to worry me, another NEGATIVE feedback in such a short usage time?! Not even 1 YEAR?!

Anyone using Raven SE laptop? I bought mine around October last year for Java coding, occasionally play some online game. Recently found out my keyboard button "A", "W" and "S" chip off. Unfortunately customer service told me this is wear and tear item. But my question is, if this is a gaming laptop, the parts should be more durable that other office laptop, aren't they?

And this is my ThinkPad T440 (more than 6 years old) keyboard condition before I switched to ILLEGEAR 

Mine the whole paint chip off so only can see the transparent case. It was like this after like 1 year usage  and they ask me to pay RM25 per key cap even the laptop is under warranty.

Well I did give them a feedback on this in the Year 2018 and they said they have revised the material used. Not sure if they really mean by that for their latest line. But I was also quite pissed of when they charge RM25 per key.