Anyone using Raven SE laptop? I bought mine around October last year for Java coding, occasionally play some online game. Recently found out my keyboard button "A", "W" and "S" chip off. Unfortunately customer service told me this is wear and tear item. But my question is, if this is a gaming laptop, the parts should be more durable that other office laptop, aren't they?

You cannot compare the RGB keyboard with your keyboard because the way the keyboard is made is completely different. This keyboard uses black material for plastic injection to make the keycap because it's a non-rgb keyboard, there is no way this keycap will have paint drop at the edge (even it has you won't see it because the material is black), but at the same time this kind of keyboard doesn't have backlit / RGB feature. Our earlier models like RS-15, R-11 and RX-17 also use this kind of keyboard, and there is no paint drop case after 9 years....

The RGB keyboard uses transparent material to do plastic injection, after that they spray the keyboard with black paint to craft the letters, this is the way how most RGB keyboards are made nowadays. This method is called 天面印刷 in Taiwan/China.
The keycap has to be taken out from one whole keyboard (which costs RM400+) because the manufacturer doesn't sell single keycap (the paint drop of RGB keyboard is also not covered under ODM warranty.). And we are only charging RM25 for one keycap replacement...

If you have multiple keycap that has paint drop, we will charge RM25 + RM5 per keycap (RM30 for two keycaps for e.g.), because all the keycaps are taken out from one (1) single keyboard.

i hope the above clarify.

create custom resolution with intel or nvidia control panel

How bout using CRU? Should be able to though

u need to select only display on monitor. dont use mirror.