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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!
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fruitie
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 Aug 29 2019, 09:45 AM
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Rise and Shine
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QUOTE(youngy @ Aug 29 2019, 09:30 AM) Technician came yesterday and problem had been solved. It was my router problem. Factory reset my router without loading my previous settings and it works fine. Before that, I did tried factory reset + load previous setting and it has problem. Seems like I can't be lazy when doing factory reset on my router. Need to do settings again. =) Since it is not their fault, they are going to charge you RM 53 I guess... |
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JuneResources
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Aug 29 2019, 11:16 AM
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Hi all, do you got ask before to request change statement date of the billing?
Thanks a lot.
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youngy
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Aug 29 2019, 12:57 PM
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QUOTE(fruitie @ Aug 29 2019, 10:45 AM) Since it is not their fault, they are going to charge you RM 53 I guess... Do they charge you for troubleshooting now? They concluded the router I'm using had problem. I told them I'll be buying my own router instead of using TM provided router. Let's see my billing details for next month. Lol Edited: Yup, they indeed charging me for the troubleshooting. Customer's fault. Haha This post has been edited by youngy: Aug 29 2019, 01:03 PM |
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AV_2018
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Aug 29 2019, 03:01 PM
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Seems TM routing issues to Edgecast CDN now affects IPv6 as well. Causes sites like Twitter to fail to load images and videos when Edgecast CDN gets assigned. Sometimes it uses Akamai CDN and loads properly. Previously: QUOTE(michaelkkl @ Aug 18 2019, 03:13 PM) Yes, I'm also noticed the same issue over IPv4. IP belongs to Edgecast CDN. Probably there's some routing problem between TM and Edgecast IPv4. But I tested pbs.twimg.com over IPv6 has no problem, so it's better to have IPv6 enabled. CODE Ping statistics for 2606:2800:248:1347:709:24f:182c:618:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 18ms, Average = 14ms |
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Kelvynlim
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Aug 30 2019, 07:45 PM
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Getting Started
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QUOTE(pakji @ Jun 4 2019, 12:01 AM) i don't have issue with unifi connection i getting full speed 100mbps in Penang Georgetown youtube seen fine for me smooth stable connection Penang Georgetown Landed we using Fiber On lan cable or WiFi? |
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SUSpakji
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Aug 31 2019, 12:33 AM
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QUOTE(Kelvynlim @ Aug 30 2019, 07:45 PM) i always use LAN Cable for MY PC Desktop with btu and asus rt-ac68u router RJ45 Cable i don't buy because ASUS Router include RJ45 cable |
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sHawTY
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Aug 31 2019, 02:14 PM
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UniFi connection is so fast today. All websites loads instantly  |
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codebreaker
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Aug 31 2019, 02:35 PM
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Getting Started
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Today i got internet problem, when i ping google dns sometime drop..
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jusbella
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Aug 31 2019, 04:35 PM
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QUOTE(codebreaker @ Aug 31 2019, 02:35 PM) Today i got internet problem, when i ping google dns sometime drop.. Restart router. |
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AV_2018
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Aug 31 2019, 05:54 PM
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QUOTE(AV_2018 @ Aug 29 2019, 03:01 PM) Seems TM routing issues to Edgecast CDN now affects IPv6 as well. Causes sites like Twitter to fail to load images and videos when Edgecast CDN gets assigned. Sometimes it uses Akamai CDN and loads properly. Seems it's fixed now. No more packet loss for both IPv6 and IPv4 and latency is no longer over 100ms. The latency using IPv6 is half of that of IPv4 though. » Click to show Spoiler - click again to hide... « Edgecast: CODE nslookup pbs.twimg.com
Server: UnKnown
Address: 2001:xxxx::1
Non-authoritative answer:
Name: cs672.wac.edgecastcdn.net
Addresses: 2606:2800:248:1707:10d3:19d0:1ba2:1a23
192.229.237.96
Aliases: pbs.twimg.com
cs196.wac.edgecastcdn.net
cs2-wac.apr-8315.edgecastdns.net
cs2-wac-as.8315.ecdns.net
ping 192.229.237.96
Pinging 192.229.237.96 with 32 bytes of data:
Reply from 192.229.237.96: bytes=32 time=56ms TTL=56
Reply from 192.229.237.96: bytes=32 time=56ms TTL=56
Reply from 192.229.237.96: bytes=32 time=56ms TTL=56
Reply from 192.229.237.96: bytes=32 time=56ms TTL=56
Ping statistics for 192.229.237.96:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 56ms, Average = 56ms
ping [2606:2800:248:1707:10d3:19d0:1ba2:1a23]
Pinging 2606:2800:248:1707:10d3:19d0:1ba2:1a23 with 32 bytes of data:
Reply from 2606:2800:248:1707:10d3:19d0:1ba2:1a23: time=26ms
Reply from 2606:2800:248:1707:10d3:19d0:1ba2:1a23: time=27ms
Reply from 2606:2800:248:1707:10d3:19d0:1ba2:1a23: time=26ms
Reply from 2606:2800:248:1707:10d3:19d0:1ba2:1a23: time=27ms
Ping statistics for 2606:2800:248:1707:10d3:19d0:1ba2:1a23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms Akamai: CODE nslookup pbs.twimg.com
Server: UnKnown
Address: 2001:xxxx::1
Non-authoritative answer:
Name: e14371.cj.akamaiedge.net
Address: 23.15.251.64
Aliases: pbs.twimg.com
pbs-ak.twimg.com
pbs.twimg.akadns.net
pbs-cac-asia.twimg.com.edgekey.net
ping 23.15.251.64
Pinging 23.15.251.64 with 32 bytes of data:
Reply from 23.15.251.64: bytes=32 time=30ms TTL=57
Reply from 23.15.251.64: bytes=32 time=29ms TTL=57
Reply from 23.15.251.64: bytes=32 time=30ms TTL=57
Reply from 23.15.251.64: bytes=32 time=29ms TTL=57
Ping statistics for 23.15.251.64:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms |
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pmaxv
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Sep 1 2019, 01:26 AM
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Getting Started
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Just got my unifi installation. I was surprised they pulled the cable directly from the pole to the modem. I thought the cable is supposed to be terminated at the wall at least.
Anyway, I did a search on the fibre wall switch (FWS) and get mixed responses. Some says TM don't provide FWS anymore while some say they have it. So are the installer shortchanging us?
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soonwai
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Sep 1 2019, 03:31 AM
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QUOTE(pmaxv @ Sep 1 2019, 01:26 AM) Just got my unifi installation. I was surprised they pulled the cable directly from the pole to the modem. I thought the cable is supposed to be terminated at the wall at least. Anyway, I did a search on the fibre wall switch (FWS) and get mixed responses. Some says TM don't provide FWS anymore while some say they have it. So are the installer shortchanging us? Most of the newer installations seems to have forgone the FWS. Dunno if it's TM or installer's decision. Maybe double check with TM. |
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amirul hafizz
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Sep 1 2019, 05:37 AM
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 so sad☹☹☹ |
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yogurt7
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Sep 1 2019, 10:18 AM
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several UnifiTV channel has been terminated, I notice Red HBO is one of them
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pmaxv
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Sep 1 2019, 11:19 AM
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Getting Started
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QUOTE(soonwai @ Sep 1 2019, 03:31 AM) Most of the newer installations seems to have forgone the FWS. Dunno if it's TM or installer's decision. Maybe double check with TM. Thanks soonwai. Yeah I think will be more accurate to check with TM. The installer standard is pretty bad and they don't look happy at all. They kept on cursing TM for making them a slave and not paying much. And that they had to purchase all the fibre equipment too. |
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miloaisdino
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Sep 1 2019, 11:39 AM
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QUOTE(soonwai @ Sep 1 2019, 03:31 AM) Most of the newer installations seems to have forgone the FWS. Dunno if it's TM or installer's decision. Maybe double check with TM. wa liddat whose responsibility when the fibre breaks?! |
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yslysl
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Sep 1 2019, 12:51 PM
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what to bring to TM point if planning to cancel Unifi ?
router, modem and tv box ?
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jusbella
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Sep 1 2019, 12:56 PM
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QUOTE(yslysl @ Sep 1 2019, 12:51 PM) what to bring to TM point if planning to cancel Unifi ? router, modem and tv box ? If still under contract, everything. If out of contract, just bring TM modem only. |
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cba5566
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Sep 1 2019, 01:08 PM
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Got one question...
If tm huawei modem problem under contract period , tm guy come and fix the problem...
Do we need to pay rm53 for their fix/repair ?
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Max
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Sep 1 2019, 01:53 PM
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QUOTE(pmaxv @ Sep 1 2019, 01:26 AM) Just got my unifi installation. I was surprised they pulled the cable directly from the pole to the modem. I thought the cable is supposed to be terminated at the wall at least. Anyway, I did a search on the fibre wall switch (FWS) and get mixed responses. Some says TM don't provide FWS anymore while some say they have it. So are the installer shortchanging us? i did ask about this, my installer said, all new fiber installation direct use fiber drop cable from pole to modem. the old type installation with the FWS seems getting some problem after some times.. getting higher 'noise' signal quality.  |
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