they asked me that it is about "WiFi" speed in my house, i was like.. what.. the.. heck..

she asked, how is the wifi speed at home, i was like, fine, and then a short freeze, and she said tqvm and bye

well... even TM telemarketer have like super outdated data....

They still call me on a monthly basis promoting unifi for the address & streamyx service that I terminated many years ago.

Thinking of downgrading from 500mb plan to 100mb plan. Talked to customer service over the phone and she told me that internet will be down to 3 days if downgrade. Got such thing or scare tactics?

Hi Guys,

My unifi (installed just last October 2018)  has just got turboed to 800mbps recently. I only find that out when I login int0 my unifi portal. I did numerous TM speed tests and found that both of my download and upload speeds are just 100+mbps even using all wired Cat 7 Ethernet cable connection. My router is D-LINK DIR842 router supplied by TM. I contacted TM live chat to look into it. The following day, TM came over to my taman (not to my house) and did some servicing and unifi service was out for a few hours. I was informed about it as well as my unifi speed problem which they are trying to resolve by sms from TM. After unifi service has gone back up, I retested my unifi speeds. My download speed has improved from 100+mbps to between 350mbps to 480mbps using wired Ethernet connection while upload speed remains consistent around 200mbps. I have been testing my download speed for the whole past week, the max. Wired Ethernet download speed is around 480mbps while I should be getting somewhere 720mbps and above. My brother living in the apposite TAMAN can get TM speed test result consistently above 720mbps download speed. I contacted Live chat again, they reseted my unifi port to 800mbps again. But the max. Sustained Download speed still remains the same around 480mbps, only exceeding a thin hair over 500mbps once in a blue moon. I am a noob with regard to networking. Can any experts here offer some tips on what settings I should fiddle with to get it up to speed at least wired Ethernet speed of 720mbps and above ? During speed test, download speed will spike temporarily to 600+mbps and then drops speed and usually levelling to around between 350mbps to 480mbps.

Things I have done:
Use all Cat 7 cables- from BTU to router and from router to pc.
Disable QOS in windows 10 (as suggested by some online).
Shut down my router and BTU for about one hour after TM reset my port before powering them up.
Shutdown all my connected devices to router while doing speed test and turned off WiFi on pc.

Is my BTU or my D-LINK DIR842 router that bottlenecks my wired download speed? Is DIR842 router not capable enough of doing 800mbps wired Ethernet download speed ? Hope some experts here can give your input. My next course of action is to upgrade my router to higher end model D-LINK AC3150 DIR885L router and check whether my router is the culprit or my BTU inherent settings.

TM changed me a new BTU since the last one faulty. Got a Nokia BTU now. Anyone knows about this Nokia BTU?

Same here using the Nokia BTU. Just reinstalled UNIFI last month.

Currently using RM129 package, any chance will get TURBOed in future?

just talk to TM..either pay rm300 to replace it or renew contract for another one year

i guess im stuck with 200mb speed then, since i need the hypptv

After 2 years of moving to new house, my residence finally got unifi coverage. So yesterday I went to TM Point.

Planned to get rm129 package but the rp said after 2 years, the price will be rm159. Last Nov, when I went there, rm99 package (without hyptv) still available but not yesterday.

Finally, I subscribed to unifi basic because the quota already increase to 120gb.

So here it is. I'm just terminate my UNIFI and go for Maxis Fibre.

Just got my last bill today. So as seen in attachment that I have to pay -RM 36.75.

I compare with my bill before and yes it is negative.

So the question is does anyone have same problem before. Tomorrow will ask TM.

Just want to ask here first. Thank you 

[attachmentid=10184721]

After downgraded my UnifiTV to Ruby pack(1st time using this service since VIP5 era), now my 800Mbps becomes RM139 per month.

hypptv contract only 12Months ...once over you can request change IPTV package to Min package rm30

fee for downgrade Hypptv plan is only RM10, why need to wait for contract end if you really not watching it.

since you already pay lower price compare with normal ..
so let it be ba..

wow.... really add salt to the wound of those paying RM129 for 100mbps. 

ya lo....she still want to down price ...already consider cheap cheap ...

yeah ..3 of you paying @ low price ...but 10k or more paying normal price......so you think who is expensive..

how about Streamyx users ...

ofcause no ending one ....
you also comparing 80 and 99 what ...haha...
go..go..go...update us if can remove unifi TV plan ...
we all here wait for your good news ...

Thanks..

According to their website, the TV plan comes as a package together with broadband . As such, you cannot remove it but you can downgrade to the cheapest plan.

TM chat also can do that ..no need visit TM point..
Min rm30 package for TV plan ..
aiya...sure can la ...Min for hypptv package is rm30..many ppl already post over here already ...

we all always thinking you want completely remove hypptv package which is rm0 ...

actually how much you paying for
Internet plan ?
IPTV plan ?
yourfigure always make pplconfusing...