You may terminate here. and one month notice is required.
You may sign up online for RM100 Rebate for 100Mbps plan.

i keep getting frequent disconnection recently, i called TIME and they sent technician over and they said i need to change my router because the C1200 is having this problem, now i've change to TP-link AX20 and i'm still having the same problem

i call TIME again after i changed router they say this could be TP-link problem and ask me to call their customer support instead i feel like they are just push the responsibility around and not knowing how to solve the issue

i checked my router every time it disconnect it will show this log, anyone know what's the cause for this or having the same issue?

Anyone have experience on setting up tplink router AX73 with Time huawei echolife HG8145V5

Please do screenshot yr WAN connection settings page to me to take a look.

Thanks.

P/S : When you said frequent disconnection, is it wifi disconnection or the entire WAN connection is disconnected & your router globe light showing orange color ?

Hi, you have 2 options :

1) Setup your AX73 in AP mode, no need to do any modification on HG8145V5.
2) Setup your AX73 in Router mode, you will need to call CS to change the HG8145V5 into bridge mode.

Thanks.

the globe light showing orange color, then after 1-5 mins the the connection okay again, the wifi is okay when WAN disconnect, my router never restart even my old Archer C1200 provided by TIME also never restart, just the WAN get disconnected

Hi, yes we do noticed such behavior on some units. Please kindly check the firmware version.
If it's update to date, try do a hard reset & reconfigure back.
You will need to get the PPPOE credentials ready.

Thanks.

Usually how long the application for Time fiber process will take to install the service on the premise?
New to time fiber here.

Hello, thank you for the interest on TIME Fibre.
Normally 5 - 7 days or 7 - 14 days.
About 1 - 2 hours to install.

Recently my housemate and I just realized that the TIME technician installed Huawei HG8240H5 modem instead of Huawei HG8145V5 2in1 modem/router, as we registered during the online promotion 3-month ago so we suppose to get V5 version + 1 mesh router, and the technician didn't told us he gave us H5 version instead of V5 version at all during the installation.
When I emailed the customer service, she told us that because of the house layout, they have to install H5 version, doesn't make sense to me, both are modem but why cannot. Anyone having the same situation as me?

Dear Bro


Thanks for your interest in Time Fibre , we are Time Fibre Distributor can help you on registeration and arrangement for installation/

For normal application , upon succesful approval from Time, the lead time for waiting for the installer to come to perform installation at your premise is 3-5 working days.

Anyhow if you need us to expediate for installation , fast track arrangement is feasible to arrange to fulfile your expection subject to management approval.

Feel free to let us handle your application as our servcie to LYN member is lifetime support from day 1 of application until you decide not use time anymore.

Thanks

What's the current promo for TIME 500mbps?

I saw online website show RM10x24 months rebate and Free 1 Mesh WiFI?

Will I get the same promo if go through dealer? Am thinking it might easier to engage the dealer that set-up booth near my condo since they might be familiar with what to do. Using Unifi (contract ending soon) now and thinking to switch to TIME to save some $$$

For the free 1 mesh applicable through online.
But we do provide promotion of RM 10 x 24 months.

Hi, please take some pics on your house internal fibre infra... thanks.

Usually 3--5 days, sometimes if schedule is full, it will take 5--7 days.

Thanks.

https://pictr.com/images/2021/09/17/BlMFWn.md.jpg
https://pictr.com/images/2021/09/17/BlMv1J.md.jpg

There's a panel box for internet fibre modem.

Hi, the CS & Installer are right, for your case, HG8240H5 ONU is being used.

Thanks.

May I know the specific reasons, why?

Thanks in advance.

You can apply the TIME easy switch before your Unifi contract end. They will offer RM50x10months for you. 1 condition is you cannot downgrade your plan for 24 months and not entitle for any other promo.

You do the calculation, i found its cheaper than the current promo

This post has been edited by Lineage: Sep 18 2021, 05:26 PM

hi i would like to ask if time fiber is available in residential house setia pearl island penang ?