QUOTE(henry0917 @ Oct 5 2020, 04:17 PM)
Hi, I'm a 500mbps plan user here.. Still on the TP-LINK AC1200 router, anyone faced issues or have solutions with the router keep on rebooting suddenly few times a day? Also with this router i can't get my promised 500mbps speed , only achieve 90+ mbps with cat5e lan cable connected to my desktop.
Also another problem is the huawei modem TEL1 light keep blinking and i cannot make any calls with the home phone.
Hi, to address your intermitent rebooting issue, just report & replacement will be made if the router found to be faulty.
During the replacement, please request the SI to perform a speed test via Cat5e/Cat6.
Do also report the Tel1 indicator keeps on blinking issue, if your handset is placed properly, this is usually the voice settings that isnt provisioned correctly.
After you reported, the settings can be remotely provisioned, not require SI to do anything.
Thanks.