Already made appointment for changing router to the current router they provide with contract renewal.

On Saturday Time came to install my fibre. Everything was ok, until Sunday morning and my Huawei modem LOS led start flashing red. I did not even have 24 hours of Time internet.

On Tuesday a Time technician came out to check and he says that my line is broken from my unit to the main box in the condo, but he cannot fix it and the installer must come back. (Why come to my unit if you cannot fix my issue)

So I phoned Time to ask, when can the installer come back and they said maybe before the end of the week, since the installer must get approval to install the cable.

I cancelled my TM Unifi to change to Time. I had TM Unifi for more than a year without any cable issue. According to Time the installer was suppose to pull in a new cable to my unit during the install, but he didn't. I think he used the existing Unifi cable.

So now it's Wednesday and I do not know what is happening with my Time internet. Starting to regret changing to Time.

If anybody from Time can assist I would appreciate it.
Thanks.

Your line broken at main box not Time fault, it can happen when someone new subscribing and installing fiber thus have to adjust the box.

It happened to me 2 weeks ago when maxis installation came for neighbour at the back. I ask technician die die dont admit but my connection suddenly died while they pull fiber from box to neighbour house, and i was streaming at that time.

And the first technician came they also cannot repair because dont have tools. Next days later my connection was fixed. It took 3 days and 2nd time technician to fix.

You didnt see they pull new fiber to home? (use the old unifi fiber?)
You should not have signed the installation agreement if you are not happy with the installation.

@ryansxs
They did not pull any cable into my condo, they just used the existing cable. Internet was working great when they installed it, but less than 24 hours later it stopped working

@Cendol_Pulut90
I got a call from a Time technician who is coming to my unit later, so hopefully they will fix it today. I understand that it might not be there fault. Thanks for you reply.

Hi, sorry to know the issue that you have encountered.

When you mentioned they used Unifi Fiber, may I know is your building comes with fibre infra prelaid/prebuilt ?
You can take a look at the fibre cable, if it's from TIME, then it will have marking of TT Dotcom/TIME Dotcom on the cable jacket.

If your building is prelaid with fibre infra done by the developer, then according to SOP, there will be NO new cable needed.

Thanks.

Hi, initial YTL installed fibre to all the units, then later TM Unifi came to the condo. When Unifi came to install, they pulled in their own cable all the way into my unit.

When Time came on Saturday, I did not see them pulling anything into my unit.

But thanks, I will have a look at the cable to see if there is a Time Dotcom marking on it.

Thanks, I cant found EC230-G1 listed as compatible list for OneMesh on TPlink webside
https://www.tp-link.com/sg/onemesh/compatib...tm_campaign=all

If you been test and confirmed RE300 able to work under OneMesh with EC230-G1, I'll give a try.
I not prefer get another EC230 as its unable mounting on the plug


For better Mesh solution like DECO M5, do we still need the router? Or the DECO M5 will be the router to replace my EC230-G1?

This post has been edited by tachlio: Oct 7 2020, 12:50 PM

Refer to my answer on another thread.

Thanks.

I am interested to get TIME to replace unifi which didnt retain me after 2 years contract with them; but my location was indicated not in coverage by TIME any alternative guys , taman cahaya ampang selangor is my current location.

Awaits all suggestions cfuu cfuu sekalian, unifi really cut throat during this hard time wanna increase lagi my expense for internet where i cant be without . no liong sim ahhhhh

Anyone here registered for auto-billing but continue to pay via e-wallet (Boost)?

This post has been edited by donhue: Oct 8 2020, 10:52 AM

anyone else having issues with the TIME app?

Hello, how are you?
It's been a long time that you reply here.

You mean the TIME Apps to pay the bills right?
No issues for me via Android.

You may try to reinstall the Apps and see.

Thanks.

This post has been edited by FusionXY: Oct 8 2020, 07:22 PM

hey i'm good thank,! hope you're well too!

for some reason it won't connect if i'm on dns-over-tls. i have to switch to dns-over-https on my iphone for it to connect.

i've also reinstalled, that didn't work

speed can be very unpredictable



disclaimers:
using same speedtest server
no heavy other internet activity in the background during test

maxis fiber broadband

Hi guys, wanna ask if anyone/agent here knows the coverage and reliability of connection for Bukit Jalil area? At Bukit Jalil City there. Just moved here recently and planning to decide which ISP to use. Much thanks in advance.

Thanks for the interest on TIME FIBRE.

The connection there is very good but depending on some scenarios. Now you are staying at which building?
Is it the Bukit Jalil City The Park?

Check here : https://www.time.com.my/support/internet-coverage-check

AFAIK, the area near Bukit Jalil City is well covered except for Sri Rakyat Apartment & the landed houses surrounding the Chinese School

Hi would like to check if i were to move house during my contract period. is it possible? can i move together?

What is the new place don't support Time fibre?

Please advise.