TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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 Oct 5 2020, 04:17 PM
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#1
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Probation
5 posts Joined: Oct 2020 
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Hi, I'm a 500mbps plan user here.. Still on the TP-LINK AC1200 router, anyone faced issues or have solutions with the router keep on rebooting suddenly few times a day? Also with this router i can't get my promised 500mbps speed , only achieve 90+ mbps with cat5e lan cable connected to my desktop.
Also another problem is the huawei modem TEL1 light keep blinking and i cannot make any calls with the home phone. |
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Oct 5 2020, 06:29 PM
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#2
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Probation
5 posts Joined: Oct 2020
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QUOTE(FusionXY @ Oct 5 2020, 04:38 PM) The rebooting issues can't be solved for this AC1200. Already make appointment to change to new router. Best to change router to a better one. For the TEL 1 kept blinking? Can't make calls? Have you tried to restart the router. I need to you test the speed bypassing the router, connect from computer to ONU to check the speed. I can guide you to configure this to test the speed. Thanks.  For the TEL1 kept blinking cant make calls , already tried restart the router but still blinking and cant make calls. For bypassing the router , can you guide me on how to do it? |
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Oct 5 2020, 09:02 PM
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#3
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Probation
5 posts Joined: Oct 2020
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QUOTE(Berkshire Breakaway @ Oct 5 2020, 08:29 PM) why your setup a little different? Bro my typo , my phone line is directly from ONU, then on TEL1 it keep blinkingmy RJ11 phone line branches out directly from ONU/ONT the router just does PPoE without VLAN tagging as i know TIME doesn't use VLAN tagging how come your VoIP phone line goes thru router? which area? |
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Oct 6 2020, 03:15 PM
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#4
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Probation
5 posts Joined: Oct 2020
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QUOTE(jjj2 @ Oct 6 2020, 01:45 PM) Hi, to address your intermitent rebooting issue, just report & replacement will be made if the router found to be faulty. Already made appointment for changing router to the current router they provide with contract renewal.During the replacement, please request the SI to perform a speed test via Cat5e/Cat6. Do also report the Tel1 indicator keeps on blinking issue, if your handset is placed properly, this is usually the voice settings that isnt provisioned correctly. After you reported, the settings can be remotely provisioned, not require SI to do anything. Thanks. |
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Nov 1 2021, 02:32 AM
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#5
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Probation
5 posts Joined: Oct 2020
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Hi all sifus.
Currently on 500mbps package with Huawei HG8240H modem & TP-LINK EC230 Router. So far can receive good signal and speed except the coverage in my third room sucks, can only use 2.4ghz, 5ghz signal is very weak and keep disconnect constantly. Saw on TIME self care currently offers Huawei WA8021V5 x2 if I decided to renew for another 24 months. As my current modem does not support mesh so one will act as router. Anyone using the Huawei Mesh Devices or any sifu experts can give advice if change to this Huawei mesh device, coverage in my third room will be better?  |
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