Hi Bro,

Try the followings :
1) Disable all Antivirus/Firewall Software
2) Try change a new Cat5e/Cat6 cable
3) Update the NIC Driver


Thanks.

1) Not using any antivirus / firewall
2) Yea, trying this.. Just wanted to ask around here to see if anyone knows the real reason before I proceed to purchase
3) Tried, not working..

Tq bro I will look for CAT7 pump it kaokao

This post has been edited by lyrilmaki: Jan 15 2019, 11:19 AM

hello, i will be moving to JB next month. For that i would like to ask on the process to terminate my TIME account, since i am still under 2 year contract (left 10 months). May i know whats the procedure especially on the termination penalty side ? Thanks

For service termination, please kindly proceed to https://pleasestaywith.time.com.my

Premature Termination will result Penalty of RM500 + any unpaid usage amount.

Thanks.

Hi. Thanks for your reply.

Does Astro Njoi have good signal? Do I need to buy some external antenna? My apartment is at Segambut Dalam, K.L.

And, how much I need to pay for Njoi monthly? Or how much is Njoi one time payment currently?

HJoi is one time installation. Just paid them RM4xx, then no need pay for monthly.
Installer will install a satellite dish and a decoder that is similar with astro.

Can Time installer skip installation appointment? Damn mine waiting from 14 Jan until today never come install.

Hi, normally there will be a call or notice sent to you prior to the appointment to inform you on the reason they could not make it.

When is your scheduled Installation Date ? Is your sales personnel folowing up for you ?
If not, do pm us your Service Order No. We will assist you to check.

Thanks.

How long does it take to upgrade from 500Mbps to 1000Mbps?

Hi, since you are an authorized Time installer, can I ask a few questions?

Did you know if we can use other device as the dialer instead of the provided ones? Such as routers/firewall device that can do PPPoE dialing?

What's Time policy if we used the connections as a host to provide service to our customer, do you think they will terminate the line?

Thanks

Hi, yes you can use your own devices such as Routers, Firewall, Managed equipment etc to perform the dialing.
But TIME will not support on those equipment or any issues that may arise from those devices.

What do you mean by "host" ? Are you reselling the service to your customers ? If so, you are not allowed to do that.

Thanks.

Within a week.

.

This post has been edited by stephantsen: Jan 17 2019, 08:58 PM

Is it true we can subscribe 500mbps and downgrade on the second month to 100mbps by just reset the 24 months contract?

Yes. Upgrading or Downgrading within contract term will reset the contract to 24 months.

Thanks.

Noted on the equipments.

Not resell the line itself, but if we are to provide web hosting using the line for others. Is it against the ToS?

Hi,

You may read more details here.
https://www.time.com.my/terms-and-conditions

Thanks.

Thanks. For anyone else that wants to know if Time permits the use of business-related activities, here's the relevant item from the documents.

Under Home Broadband Services ToS (https://www.time.com.my/sites/default/files..._18June2018.pdf - link may changed with updated ones)



And here's the relevant item from 4.1 General Terms (General ToS https://www.time.com.my/sites/default/files...AL_4Sep2018.pdf - link may changed with updated ones).



The term You should not use the Service for any trade, business or profession is very broad and vague and thus anyone who uses the service to do dropship, online e-commerce business or even work from home (profession?) is not allowed to use the service.

The only reason I'm asking is because aside from using a datacenter to host servers, Time service is really another option to consider (in a bandwidth context alone - for other reason to use a datacenter (redundancy, power backups, etc) is not our concern) and the fact that they can give 500Mbps bandwidth at the price of Rm139/mth (for comparisons with datacenter pricing - a dedicated bandwidth of 1Mbps usually cost Rm20 for local connections, and Rm150 for international connections) but since it's not even permissible to use it for other activities than own use than it's a no-go.

Thanks for the clarification.

p/s: and the fact that even the legal documents contains a typo, I wondered if the document is being enforced at all or not

Hi all , im on 1GBps package but i can't even get 500mbps in wired connection.I'm using Cat 5e cable.

Already restart many times the router D-Link DIR-882.

Any one can help this issue



This post has been edited by maniaci: Jan 19 2019, 01:41 PM

TIME given c1200 is really bad, sometimes will dc. Took a few minutes to reconnect. I use back my old D7 router.