I think umobile monthly plans have always active feature

nope

Anyone get offer to upgrade to GX33 plan? https://www.u.com.my/en/personal/support/te...sive-offer-gx33

got 24GB speed

always active refers to extending the validity when making purchase of internet plans right?

My experience so far with U Mobile Prepaid is that my validity do get extended when i purchase U Borneo Plan that costs RM20 monthly
not sure if it's applicable for the Rm5 call plan or other data plans though.

My experience :
validity exp 12-07-2025 , buy GT25 plan got 30day validity , final is validity still expire 12-07 , GT25 plan still running it own validity count , without the main validity cannot use GT25 plan .

Most ppl don't understand that there are two types of validity.

1) Plan validity (this is always 30 days) and not important at all.

2) Credit / SIM / Line / Account / Active validity. This is the most important "validity" to monitor.

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Fyi, .......

Gemini AI Overview:

U Mobile prepaid plans have an active and inactive (passive) period after a top-up. The active period is the time you can use all services, while the passive period allows only incoming calls and SMS. To avoid service termination, you need to top up during the passive period.

Prepaid Plan Inactivity:
- New U Prepaid Plan: 30 days active, 60 days passive.
- Power Prepaid Plan: 10 days active, 60 days passive.
- 5G-Ready Prepaid Plan: Active period validity depends on the top-up amount.
- General Prepaid Plans: Terms and conditions vary by plan.

Key Points:
- During the passive period, you can receive calls and SMS, but you can't make outgoing calls or use data.
- If you don't top up before the passive period ends, your account will be terminated.
- To stay active, make a top-up to extend the active period.
- The active period's validity is often linked to the top-up amount, for example, each RM1 top-up can extend the active period by a day.
- Some plans may have a maximum active period, for example, 365 days.

Note that U Mobile Prepaid terminated the 365 days passive "Pass" with a single RM33 topup many years ago, and reduced the passive period from 90 days to 60 days in 2014.

You will lose your phone number if you do not topup before the deadline of 60-days passive grace period ends = have to buy new Prepaid Starter Pack..

Eg AFAIK, topup Prepaid RM5 = active for 5 days (= can make calls/SMS). After 5 days, enter passive period for the next 55 days (= can only receive calls/SMS). If do not want to lose the phone no., topup before the 55-days deadline, eg another RM5 topup, rinse and repeat.
....... Those with TM Unifi Home Fiber often do this, ie just spend RM30 annually (= RM5 X 6, since 6 X 60 days = 1 year) to keep the Prepaid phone number "alive" or not terminated.

Those who rely only on a Prepaid plan for their highspeed "unlimited" Internet and calls/SMS often do auto renewals every 30 days for RM20 to RM40 with their topups = no worries about phone number being inactive/non-validity (cannot surf Internet and make calls/SMS) or losing their phone number when the deadline of 60-days passive period ends.
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This post has been edited by lurkingaround: Jul 16 2025, 06:20 PM

Since some people insist that there are no always active feature, perhaps they can help me understand my plan better
Last reload in 6 May - RM 30 (to existing balance of 16)
After reload didnt subscribe anything, waited until 5 June to subscribe U Borneo Prepaid RM20, which auto renewed on 5 July.

This led to new so called Credit/SIM/Line/Account/Active Validity of 4/8/2025 as seen in the screenshots

last time i check umobile prepaid 'malaya' edition don't have always active

your plan is Umobile Borneo edition

Don't worry bro, Borneo plan get auto extend validity. It's been like this since early 2025 or earlier.

thank you for the clarification.
wonder if it will extend validity for U Prepaid 25 or 35, or will it extend validity only with the U Prepaid Borneo

Only for their data plan.

If I am not mistaken, last time I subscribe their monthly data plan internet follows the 30 days subscription from day 1 you subscribe which is always active.

But calls and sms are barred and they follow the credit validity instead. So your internet continues to work during the plan is active but if your credit expires earlier you can't make calls out.

please make up 5g for pajam....still 4.5g today!!!!

I can confirm that Borneo plan has always active feature that automatically extends the validity.

U mean can voice call after 20th day?

Expiry was 10 days away after I reloaded rm10. Then i subscribed to Borneo plan rm20.

My credit validity extended to 30 days. Can call and data both.

But I am in east Malaysia using Borneo 20 plan. Not sure about other umobile plan.

I cam confirm Celcom also automatically extends validity for any plan purchased. It’s in their T&C

This post has been edited by Chrono-Trigger: Jul 22 2025, 04:04 PM

now i only realised my u mobile u postpaid 38 is 5GB hotspot quota... how to change to sharing quota with main data cap?

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Maybe, this FAQ apply to you, .......

https://www.u.com.my/en/personal/support/fa...ltra-hotspot-5g
ULTRA HOTSPOT 5G - U Postpaid 38, 68 & 98
....
What is Ultra Hotspot 5G?
ULTRA HOTSPOT 5G is a promotion that enables subscribers to share their Data via Mobile Hotspot. Mobile Hotspot quota shared to other devices will be drawn from their main Data.
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Where can I sign up for this Promotion?
You may walk-in to any of our U Mobile stores or U Mobile dealers nationwide or visit our online store to sign up for this fantastic promotion. ...
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Cf: .......

What is the promotion duration?
This promotion runs from 10th February 2023 and will continue until further notice.

Do I need to do anything after signing up to U Postpaid 38, 68 or 98?
For customers who sign up to U Postpaid 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.

AFAIK, Ultra Hotspot 5G can also be used for 4G.
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Once you finish the 5GB, it will start consuming from your main data cap

You may need to "activate" it by "purchasing" an Add On (1 time) from the Add On menu

Don't remember as I've been using U38 for a long time

Is it still possible to port in an existing mobile number from another telco to U Mobile by buying a prepaid pack yourself and starting the process online? I don't seem to find that option on thwir website anymore...