I had a fun time trying to troubleshoot the low speeds with the Alienware 15 R1.

Followed John's notes and renamed mcupdate and reboot. Speeds in speedtest app was similar ~ 660 -720Mbps. Speeds in Edge browser, higher ~ 740-750Mbps. Chrome browser was similar to speedtest app. This was even with McAfee virus scan and firewalls turned off and the browser extensions all turned off. On the Asus router,AI Protection was also off (QoS as well). So nothing I did allowed me to get the speeds up to 800Mbps on the Alienware.

Moved to testing with the Macbook Air 13 (2014) using thuderbolt to gigabit adapter. This was a laptop that was on Windows 7 (Bootcamp). Similar speeds seen. Moved to booting with MacOS and tested with app on Mac OS X --- boom 820Mbps, 210Mbps UL.

So definitely something about windows config in my setups that is limiting. Will spend some time in the weekend figuring this out.

BTW, did check my microcode and since its a Haswell chip, it did indeed show x024. Oddly, Dell did carry out a BIOS update in February that shd hv fixed the Spectre thingy at least from the BIOS portion but looks like the Windows update has not caught up.

Anyway, long story short, TM did actually get the speeds right, while I don't really see the benefits as typical speedtests to US or European servers seem muted to 230 -300Mbps anyway, I'm not sure how much the 800Mbps is actually helping.

BTW, my bill is still RM299...so probably another visit to TM Point or chats likely in a few months..

The TV pack is there even before you upgrade. Well if you're using UniFi for 1 year to come, why not just change and recontract the TV pack? It's only for the ruby pack, not to recontract your unifi for another year.

guys, the auto turbo will renew your service contract too. my unifi selfcare details says so.

I'm curently using 30Mbps plan @ RM139 in a high-rise building (not eligible for Turbo).

Question: If I move into a fibre area, would I be eligible for Turbo upgrade?

No, it will not, the date in the self care screen only show service start date not contract start date. Unless you modified the package then yes. The turbo upgrade will not and shall not renew contract nor price

What do you expect? Read 1st page, 1st post, green text, to know more.

Wifi have many overheads, and I am sure your router does not support 800Mbps, plus it sounds like you are either using Cat5 cable or your PC does not support gigabit speed.


Yes. Asus firmware is global firmware.

Probably, if you transfer your existing account. If you get a new account, then no.

Nope, it doesn't.

This post has been edited by SilentVampire: Oct 26 2018, 09:54 AM

There was a GST adjustment in July bill but TM claim back in Oct bill.

I am in the same situation as you - RM199+RM30 useless UnifiTV. I have decided to downgrade to RM129 100mbps + more useful 600 minutes phone call, coming Sunday at TM Point.

This morning.. the account that needs hardware change got the turbo upgrade
Order submitted yesterday and this morning already completed
So only 1 more account remaining.. which happens to be my main one

Oh they are open Sunday?

Actually 100/50 is fast enough for most things

That was GST. This is SST which effective on 1st Sept. Two different things.
To further explain, this is caused by UniFi - Pay first and use later concept.
Back in May-June, you have paid for GST before GST was zerolized, hence in July, TM refunded you back this GST.
Now SST was made effective on 1st Sept, you have paid your Sept bill in August before SST implemented, so now TM charged you back.

This post has been edited by fruitie: Oct 26 2018, 10:30 AM

Locked in hardware level due to China local laws. Every country have slightly different WiFi law. That's why all routers sold in Malaysia got MCMC sticker.

If I remember correctly, China maximum transmit power is lower as well.

Unifi staff is coming to install Unifi in my house tomorrow, should i have a speed test and anything else should i do before they go back

This post has been edited by JadenFongV: Oct 26 2018, 10:40 AM

Ask for PPPOE password, will be handy in future if you want to change router.

yes you can do it on your phone computer laptop etc

usually the installer will also test the speed on their laptop to make sure everything is working and correct.

Thanks fruitie
Just couldn't wrap my head around it although I know it has something to do with that. Haven't had my cuppa.

No problem, many people have asked about it in this month.
Just wanna clear everyone's air on this matter, big corporations like TM will not undercharge or overcharge us.

that'sa nice price what. I have 500 Mbps + ultimate and I'm paying 159. No unlimited calls. You got a great deal.

It is, hence I'm not pursuing my case now with MCMC to upgrade to 800Mbps.
RM 129 for 500Mbps with free calls and two UniFi TV - Aneka and Ruby. I don't think I can ask for more.

No. The turbo upgrade doesn't affect your contract.
What you see is your service start date. That is different from your contract date. Learn to comprehend what you read, service and contract mean different things.

This post has been edited by dickybird: Oct 26 2018, 11:10 AM