Bigpay has its issues, but dont need to over play it also. People who have no issues aren't gonna pop up and say "Bigpay is great!". Most people have problem with it only will come comment to complain.
You see TNG have so many complaints about people's account being closed without providing reason, topup value lost but still many people use it.

I tried to transfer to sg and it didn’t went through also

no problem with local transfer. transferred at 12am, got it at 10am

Personally, there's no point in using it to hold cash for extended periods of time. I know some idiots users like to use it to store their money but you should only topup what you want to use when you want to use it. Especially considering their support is non-existent so you'll have a hard time getting your money back if anything were to happen to it.

I don't think it's hard to spend with the prepaid card, only hard for those who only top up with cc and withdraw to bank and are not using their own name/IC to create multiple BP

Browse thru BIG Rewards app and didnt find anything worthwhile. Any other way to use up 19k BiGpoints? The last time I use was on Fave but unavailable now. Can exchange to other Rewards which has more option of redemption?

After so much ding dongs, they say printed for me replacement card already and now shipped.

but the tracking number is still the same lol.

Topup into my bigpay yesterday and I've received sms from bank says transaction is successful but the money was not reflected in bigpay app. sigh. Que for customer service is 80.

what sms from bank? otp?

better wait for ACTUAL posting of bigpay txn in your cc ledger/statement first.

if txn posted but fund not reflected in bigpay, then only contact bigpay CS to investigate and reconcile at their side.

The "thank you for using your card" message. Contacted the cs. They say will escalate to it department.

I had this error before, eventually it appears on BigPay. That time end up top up double 😅

that's just a notification a transaction has occurred. it does not actually mean it is final (posted aka settled)

all cc txn are partially-final (aka authorization to charge) at the initial stage. there are few more routing processes before it is finally posted/settled into your cc account.

yep, that's why need to find out which party causing the issue.

if issuing bank recorded the txn without any issue (captured, validated with OTP), then bigpay is likely the issue/delay on updating the balance.

if issuing bank recorded the txn got issue (otp error, abandoned, invalid, etc), then likely the txn wont get posted to your cc. failure at bank also reflected at bigpay, so bigpay wont update the balance too (prevent leakage first, investigate later if not true/complaint by user).

this is why both parties must reconcile first before they can give you some sort of resolution.

sometimes bigpay need manual fix in order for them to check the validity of the txn...

genuine issue?
where was the issue lies?
did their acquirer bank "accepted" the txn?
after a few days, did their bank received the money from your cc?
etc etc


imo, bigpay lately has been "good boy". stable and smooth to reload.

Top out today and submitted transfer request and gotten the money already just now.. efficient..

transfer time?

This morning..

mine was 11am

but I setup new bank account. expected slight delay

Any way to convert expiring BIGpoints to others like Bonuslink etc? At BigReward app can only convert from others to Bigpoints. Can use points for Airasia Food?

This post has been edited by MGM: Feb 1 2022, 09:31 PM

Yes you can do that. I just did that with my 400 big points. 50points = rm1 for airasia food

Thanks a lot.

Guys, wanna ask for bigpay topup, is it possible to topup via credit card with diff name from account holder? Like i wan topup my wife bigpay use my credit card