Sorry, just to butt in. So TMNet are just a bunch of motherf**kers after all looking at your SNR. They said its their policy that they can't provide service to people below 15db. I said I don't care at least its faster than 1mb, and they said no, it is their policy. Policy my ass lah, my SNR was 14db, and here your SNR is much lower but you got accepted.

Btw, no offence to you logi, just a bit pissed off as my readout is almost the same as yours.

hmm got a call from someone from tmnet asking how's my experience with the 4.0mb and any auggestions to improve on it, of course i ask them to reduce it cheaper somemore maybe RM120 ?

The SNR margin will drop after the line is capped to a higher speed, that mean SNR margin of logi is higher before he subscribed the 4M package.

yup, my SNR was 21db before the upgrade from 1mb. Anyhow, the installer told me, some subscibers even nearer to exchange, but only got 2-3mb coz of bad cooper line, so couldn't approve too.

below 15 snr is the policy...
but if u accept it...you must also know this....
cannot complain...it will be a tuff time for the contractor if people complain...
anyway that i comment about 4mbps..
pricey n useless......

How to Downgrade back to 1mbps or to terminate your account prematurely (before 12 months is up) without being charged.
(Only if you are not getting the promised speeds)

You can request to downgrade or terminate before the minimum subscription period is out by quoting "Quality of Service" reasons, that is, if you can prove to them that you are not getting the speed range that you are supposed to (more than 70%). To prove to them, just call their helpline over and over and over until they create an "Open" report and send a tech over. Make sure before you end the call that your report is an OPEN report.. if not, nobody is going to entertain it. They will probably get you to do speedometer tests a few times to get a reading, if the speedometer test is more than 70%, they will not create a report for you. You'll need some rather fast talking to convince them that you are not getting more than 70% from the advertised speed, eg quote your ping times maybe, high latency (if related), slow downloads from major servers like microsoft.com/downloads etc.

This means if you are using 4mbps and are getting less than 2.8mbps speeds (around less than 350KBps) via direct download from local servers, you can file a report and ask to terminate/downgrade. Make sure to keep on saying Quality of Service Quality of Service Quality of Service Quality of Service to the TMPoint staff as some of them can be rather dense...

I used to subscribe to the 2mbps line.. and it was a lot slower than 1mbps that I decided to downgrade with the reason above, and it went through

Don't forget that for the termination/downgrade itself you need to walk in to a TMPoint, you cant do it over the phone, and dont forget to get the termination or downgrade slip printed from them as Proof.

Hope this helps you guys who are stuck with expensive high speed packages that are SLOW, and want to get back to normal packages.

P/S : Yes there is a lot of work to do here, and more phone calls to be made to TMnet helpline before it is over, but better than paying RM200+ per month for the next 12 months right?

OMFG!!! is it they tot they monopolised the market they can do watever they want??? sucking on public's money..giving fake info..

1mb line = 1024/8 = 128kbps is the download speed
why cant they say de speed is 128 kbps and wan to say 1MB???
is that a misleading or wat???

Learn the differences between kb and kB..

learn Kb and KB b4 making any comments.

u are misleading others ppl too

for all TMNUT staff who read this forum. in taiwan i am using VDSL and my speed is 8MB. i only have to pay NTD 440 (Line fee) + 400 (isp fee) = NTD 840 (RM88)

back in puchong i pay RM 88 for 1MB and each time when there is a power failure i have to call them to reset my DSL. driving me nuts. each time they have a script to ask me to reset all sorts of things.

sooner or later everyone will be NUTS

This post has been edited by klww2001: Jun 20 2007, 11:44 AM

Their not called tmnut for nothing harhar.

please refer to www.streamyxsucks.com

anyone feel notice the 4mb connection kinda laggy for the online gaming....

i got disconnect now n then for that..

Anyone knows the IP ranges for streamyx 4.0 mbps?

alexander3133, no fixed IP range for 4.0Mbps package.. depends on the DSLAM and what IP is set to it..

tracert us.logon.worldofwarcraft.com please

all of these things are always quoted in kb lah...wat u expect really wan 1 megabyte ah....thats why ppl always say tmnet slow bla bla bla..

actually not fast wan but when u ppl see 1Mbps...u ppl go wah 1 megabyte ah..

Because connection speed is count using bits not byte, later if they use byte some nerd and tech guy say TMnet noob pula....when use bits some ppl dun know clain their speed not even reach 1mb pula lol................

bandwidth doesnt matter for latency, more like which IP for ur place is connected,
like me, if i get 219.94.xx or 218.208(or something not 218.111) will get very nice ping, other than that its red unplayable

The latency are the same compared to the 1Mbps?