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 Astro Version 13A, All about Astro Malaysia offerings

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TSnexona88
post Apr 12 2023, 10:52 AM

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QUOTE(Iptvfan @ Apr 12 2023, 07:54 AM)
If prepared penalty and long term savings and dont need epl, switch to unifitv.
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Unifi TV how much can saving??

Cheapest package offered??
ly27 P
post Apr 12 2023, 02:24 PM

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QUOTE(linkinstreet @ Apr 11 2023, 07:42 PM)
Oh, I presume you did not turn off sleep mode?
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Are you referring to auto standby mode?
Cant find sleep mode in astro box settings.

PS. The installer came in this morning to change ultibox again. This is my 3rd one.
ly27 P
post Apr 12 2023, 02:31 PM

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QUOTE(nexona88 @ Apr 10 2023, 04:19 PM)
Byond PVR is still the best till now...

some people I know don't want to change...

they say no use...because No have sports pack...

all others still in HD... sufficient enough maintain same decoder @ PVR box  tongue.gif
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Can vouch for this lol
I was from byond PVR.
Reason of change is due to i am paying way x3 more for Astro IPTV (Astro + TIME internet).

Got good and bad la.
Good is. with the nex box seldom face PVR not responding or hang. Extreme lagging when watching free Astro video on demand.

Bad is:
I have to troubleshoot here and there for my family when they turned on Astro only to be greeted with No signal blank screen.
Or force software update. By the time can watch ady, show running time finished. And Astro customer service is not 24 hours...
linkinstreet
post Apr 12 2023, 05:09 PM

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QUOTE(ly27 @ Apr 12 2023, 02:24 PM)
Are you referring to auto standby mode?
Cant find sleep mode in astro box settings.

PS. The installer came in this morning to change ultibox again. This is my 3rd one.
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I presume you are using the Ultra Box? Then there is an option. Will show you where it is after I get back home later

Edit: Go to Settings -> General -> Standby Mode -> Change to Off

user posted image

This post has been edited by linkinstreet: Apr 12 2023, 09:29 PM
joshhd
post Apr 13 2023, 12:06 AM

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QUOTE(ly27 @ Apr 11 2023, 05:59 PM)
Tried changing to another Hdmi.
while the original hdmi i use it for nintendo switch and is working. So is not hdmi issue.

The blank screen (no hdmi signal) usually occur after some day not watching astro. When wanted to watch turned on the astro box and it says no signal.
Huh
I tried let the astro box run without turning off the box. Only switch off the TV when not watching to avoid this issue. Still same behavior persist.
Looks like when not in use the box went into idle mode. Hence, like this. This is the feeling im getting.
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QUOTE(ly27 @ Apr 12 2023, 02:24 PM)
Are you referring to auto standby mode?
Cant find sleep mode in astro box settings.

PS. The installer came in this morning to change ultibox again. This is my 3rd one.
*
QUOTE(ly27 @ Apr 12 2023, 02:31 PM)
Can vouch for this lol
I was from byond PVR.
Reason of change is due to i am paying way x3 more for Astro IPTV (Astro + TIME internet).

Got good and bad la.
Good is. with the nex box seldom face PVR not responding or hang. Extreme lagging when watching free Astro video on demand.

Bad is:
I have to troubleshoot here and there for my family when they turned on Astro only to be greeted with No signal blank screen.
Or force software update. By the time can watch ady, show running time finished. And Astro customer service is not 24 hours...
*

The HDMI cable, does it connected directly from Ulti Box to your TV, without passing through any other third party devices such as HDMI switcher/splitter or home theatre system/soundbar?
If not, try connect directly.

1) When you press the power button on your Astro remote to wake up the Ulti Box, then your TV shows "No Signal", does the Ulti Box's front panel LED light indicator changes from dim orange to purple colour?
2) Now whenever you press any buttons on the Astro remote (while pointing towards the Ulti Box, of course), does the LED light indicator on the Ulti Box blinks, or doesn't blink at all?
3) After a while, if you press power button again, does it change back from purple colour to dim orange?

4) Tried connect to other HDMI ports on your TV, and see if issue persists.
5) Is your Ulti Box placed in a well-ventilated area (not closed in the TV cabinet)?

QUOTE
Bad is:
I have to troubleshoot here and there for my family when they turned on Astro only to be greeted with No signal blank screen.
Or force software update.
You do the force software update, or it force software update by itself?
joshhd
post Apr 13 2023, 12:07 AM

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QUOTE(smileguy @ Apr 11 2023, 07:47 PM)
@joshhd
I am now a Premium Pack 1 customer having about 14 months to go.Now due to bad economy scenario I am thinking of downgrading to Entertainment Pack priced at RM89.90.Please enlighten me on penalty incurred and how the penalty works,Disney Hotstar got 4 months to finish one year contract while my PP 1 has 14 months to complete 24 months,Thank you in advance
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You can do your own calculation by following the formula here: https://support.astro.com.my/question/how-a...-fee-calculated
ly27 P
post Apr 13 2023, 09:43 AM

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QUOTE(joshhd @ Apr 13 2023, 12:06 AM)
The HDMI cable, does it connected directly from Ulti Box to your TV, without passing through any other third party devices such as HDMI switcher/splitter or home theatre system/soundbar?
If not, try connect directly.
The hdmi is connected directly. I tried all 3 hdmi ports with the ulti box still same. Tested the same hdmi cable with the 3 ports on Nintendo Switch it is working fine.

1) When you press the power button on your Astro remote to wake up the Ulti Box, then your TV shows "No Signal", does the Ulti Box's front panel LED light indicator changes from dim orange to purple colour?
Yea, it changes from dim yellow to purple colour.

2) Now whenever you press any buttons on the Astro remote (while pointing towards the Ulti Box, of course), does the LED light indicator on the Ulti Box blinks, or doesn't blink at all?
The Ultibox is slowly dim blinking purple. Or rather stagnant purple LED all the time. 

3) After a while, if you press power button again, does it change back from purple colour to dim orange?
Once turned on, the LED change to purple. Then ultibox seems not responding to my remote control input.
So is purple LED all the time.

4) Tried connect to other HDMI ports on your TV, and see if issue persists.
I tried all 3 hdmi ports with the ulti box still same. Tested the same hdmi cable with the 3 ports on Nintendo Switch it is working fine.

5) Is your Ulti Box placed in a well-ventilated area (not closed in the TV cabinet)?
It is placed in open TV cabinet.

You do the force software update, or it force software update by itself?
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I follow the guidelines in astro website.
Power off adapter, wait for green light to goes off.
Unplug all cables from ulti box. reinsert back.
Boot up, then spam press power button. To go into Update page setting.
Press 1 for software download, Press 1 to download via Satelite.
Wait and hopefully after finished download, can watch astro.
If not working repeat again.

I also found a thread to press 987 to clear NVRAM and then download. (This method have better consistency to resolve but take longer time)

PS. Someone above shared to me to off standby mode. I am still monitoring the issue if this setting was turned off.
If this standby mode is the cause, how can i exit from standby?

My family just called astro again for site visit.


linkinstreet
post Apr 13 2023, 01:28 PM

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QUOTE(ly27 @ Apr 13 2023, 09:43 AM)
If this standby mode is the cause, how can i exit from standby?
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Press power button again
Iptvfan
post Apr 13 2023, 04:08 PM

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QUOTE(nexona88 @ Apr 12 2023, 10:52 AM)
Unifi TV how much can saving??

Cheapest package offered??
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cheapest is buy ala carte streaming apps, e.g. Viu buy outside is 12.90 at unifi only rm5. disney also rm16 instead of tied 3 months for rm55.

but channel cheapest is rm30 for the vernacular pack and comes with free streaming apps.
smileguy
post Apr 13 2023, 07:15 PM

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QUOTE(Iptvfan @ Apr 13 2023, 04:08 PM)
cheapest is buy ala carte streaming apps, e.g. Viu buy outside is 12.90 at unifi only rm5. disney also rm16 instead of tied 3 months for rm55.

but channel cheapest is rm30 for the vernacular pack and comes with free streaming apps.
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agreed biggrin.gif now lions gate free until september tongue.gif
Iptvfan
post Apr 13 2023, 07:55 PM

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QUOTE(smileguy @ Apr 13 2023, 07:15 PM)
agreed biggrin.gif now lions gate free until september tongue.gif
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I rewatched all the john wick each 2-3 times! So
Good.
joshhd
post Apr 13 2023, 11:08 PM

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Haih, I know Astro don't want customers to leave, but that doesn't mean making customer's life difficult is the right thing to do... sweat.gif
user posted image
If this continues, it will only instil further hatred towards the brand shakehead.gif
For those who is determined to end the service for good:
QUOTE(joshhd @ Jan 31 2023, 10:32 PM)
Lesson learnt: How to terminate Astro without beating around the bush
  • Send email to wecare@astro.com.my
  • WhatsApp to +60395433838
  • Astro Facebook page or Twitter
  • Submit online support form
  • Call customer service 03-95433838
  • Walk-in to nearest service centre
  • File a complaint to MCMC
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The.Lucas.DaY
post Apr 17 2023, 08:27 PM

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Qash-M
post Apr 17 2023, 10:13 PM

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QUOTE(The.Lucas.DaY @ Apr 17 2023, 08:27 PM)

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Hm
TSnexona88
post Apr 17 2023, 10:58 PM

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Wah 3 days of updates??
All late night to early morning....

Really major one...

Change channels to new satellites???
feed2doorsmhbm
post Apr 18 2023, 08:02 AM

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Yo morning guys and HBO Max will be gone, then rebranded as Max
https://www.wired.com/story/warner-bros-dis...ng-service-max/
linkinstreet
post Apr 18 2023, 11:18 AM

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QUOTE(feed2doorsmhbm @ Apr 18 2023, 08:02 AM)
Yo morning guys and HBO Max will be gone, then rebranded as Max
https://www.wired.com/story/warner-bros-dis...ng-service-max/
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We don't even have HBO Max in this region. And the changes from HBO Max to Max is old news already
joshhd
post Apr 18 2023, 11:27 AM

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QUOTE(The.Lucas.DaY @ Apr 17 2023, 08:27 PM)

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QUOTE(nexona88 @ Apr 17 2023, 10:58 PM)
Wah 3 days of updates??
All late night to early morning....

Really major one...

Change channels to new satellites???
*

Nah... What I see is usually when they have "system upgrades", their billing and purchases will be temporarily unavailable. They do it late night due to lower traffic mah...

They've been doing system upgrades many times in the past, yet I don't see anything that benefit us also.
khainiz94
post Apr 18 2023, 09:50 PM

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QUOTE(linkinstreet @ Apr 18 2023, 11:18 AM)
We don't even have HBO Max in this region. And the changes from HBO Max to Max is old news already
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Ours are targeted to move to Max next year.
So get ready lo.

BTW HBO Max should have been released in Asia this year, but it has been delayed due to the merger of Warner Bros and Discovery last year.
SUSMaybachS600
post Apr 18 2023, 10:08 PM

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Is Astro has plans to bring:

Channels owned by Sun TV
-Gemini TV (Telugu )
-Surya TV ((Malayalam )

Channels owned by Disney Star
-Starmaa (Telugu)
-Asianet (Malayalam)
-Star Plus (Hindi)

Channels owned by Zee TV
-Zee Telugu
-Zee Keralam (Malayalam)

To Malaysia?

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