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Unifi Official TM UniFi High Speed Broadband Thread V33, Enjoy Your UniFi

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AVFAN
post Apr 27 2018, 03:30 PM

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QUOTE(victor_hoh @ Apr 27 2018, 03:15 PM)
1. i was paying RM149 for 50mbps, RM60 for Jumbo, an RM40 for Ruby. for more than a year already.

2. the change in billing was not triggered by me, but was done automatically since Jumbo pack is now ALL channels.
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1. So, u were paying total 149+60+40 = 249 or just 149 net after discount for all of that?

2. No upgrade to 100mbps, everything same, auto billing change to rm189 net?
victor_hoh
post Apr 27 2018, 03:36 PM

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QUOTE(AVFAN @ Apr 27 2018, 03:30 PM)
1. So, u were paying total 149+60+40 = 249 or just 149 net after discount for all of that?

2. No upgrade to 100mbps, everything same, auto billing change to rm189 net?
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I was paying RM249 before. and I am going to pay RM249 after. But I am expecting to pay only RM209 after, since the HyppTV package is now cheaper.

This post has been edited by victor_hoh: Apr 27 2018, 03:36 PM
AVFAN
post Apr 27 2018, 03:40 PM

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QUOTE(victor_hoh @ Apr 27 2018, 03:36 PM)
I was paying RM249 before. and I am going to pay RM249 after. But I am expecting to pay only RM209 after, since the HyppTV package is now cheaper.
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Hmm.... looks like an interesting case.

I can only say they r charging u too much, before or after.

Best u get next clean bill, let us comment.
MGM
post Apr 27 2018, 03:45 PM

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QUOTE(victor_hoh @ Apr 27 2018, 03:36 PM)
I was paying RM249 before. and I am going to pay RM249 after. But I am expecting to pay only RM209 after, since the HyppTV package is now cheaper.
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Are u aware that some are paying RM179/189 for 100Mbps+Jumbo+Ruby+Std20?
victor_hoh
post Apr 27 2018, 04:04 PM

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QUOTE(AVFAN @ Apr 27 2018, 03:40 PM)
Hmm.... looks like an interesting case.

I can only say they r charging u too much, before or after.

Best u get next clean bill, let us comment.
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That's what I am going to do.


QUOTE(MGM @ Apr 27 2018, 03:45 PM)
Are u aware that some are paying RM179/189 for 100Mbps+Jumbo+Ruby+Std20?
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That I am not aware. But I know that my bro is paying RM189 + RM30 for 100mbps + Ruby.
victor_hoh
post Apr 27 2018, 04:15 PM

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QUOTE(enduser @ Apr 26 2018, 07:33 AM)
yep, recent activity by unifi in changing the hypptv pack have made the billing go hay wire.

Made a call last week to 100 to complain, been passed from billing officer to sales n promotion officer after they say nothing wrong with the bill . Their sales says my bill is also correct haha, then passed back to billing section.

immediately i know that their biiling & sales is not synchronized.

Then shoot an email complain to tm with cc to mcmc, n you know what immediately after that received sms says i got rebated .

so, its solved for now until the next surprise come again from them..ill sure they will be another, haaha
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after your rebate, is your April bill higher/lower/same as your previous months bill?
mylinear
post Apr 27 2018, 05:06 PM

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QUOTE(victor_hoh @ Apr 27 2018, 04:04 PM)
That's what I am going to do.
That I am not aware. But I know that my bro is paying RM189 + RM30 for 100mbps + Ruby.
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Yes, some others are paying less. All sorts of variation of prices nowadays.

At the very least, look at the current promo for comparison with yours. RM199 for 50M with the add-ons included. So its RM50 per month less than your RM249. Not sure if you're under contract. See if its suitable to switch. Or re-apply. Even with old termination fees, it may still save you some.

https://unifi.com.my/sana-sini/index.html

seeyumi
post Apr 27 2018, 05:19 PM

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I am under the contract for Thank You Surprise Campaign last year, contract until mid next month. I am paying RM199 (50mbps upgraded to 100mbps foc) + 30 (ruby pack).

I contacted CS to ask to terminate the hypptv since I'm not using it at all, but was informed I can't terminate hypptv only, it is bundled with the unifi package. I can't terminate it even after my contract period because it is bundled.

Any ideas on how to work around this bundled package thing?


victor_hoh
post Apr 27 2018, 05:34 PM

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QUOTE(mylinear @ Apr 27 2018, 05:06 PM)
Yes, some others are paying less. All sorts of variation of prices nowadays.

At the very least, look at the current promo for comparison with yours. RM199 for 50M with the add-ons included. So its RM50 per month less than your RM249. Not sure if you're under contract. See if its suitable to switch. Or re-apply. Even with old termination fees, it may still save you some. 

https://unifi.com.my/sana-sini/index.html
*
to be exact, it is RM20 cheaper, since it comes with one of those subpack, not the Jumbo/Ultimate pack. Anyway I am going to wait for my next month bill to come, and will raise hell if my RM70 discount is permanently reduced to RM30.
mylinear
post Apr 27 2018, 07:27 PM

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QUOTE(victor_hoh @ Apr 27 2018, 05:34 PM)
to be exact, it is RM20 cheaper, since it comes with one of those subpack, not the Jumbo/Ultimate pack. Anyway I am going to wait for my next month bill to come, and will raise hell if my RM70 discount is permanently reduced to RM30.
*
Actually, the RM199 50M is Advance Plus plan. It includes Ultimate pack and STD20. Check the terms and conditions,

Not sure if you have STD20. So its at least RM50 cheaper then RM249. You should find out more details from them and see what you can do about it.


This post has been edited by mylinear: Apr 27 2018, 07:29 PM
westlife
post Apr 27 2018, 11:28 PM

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Jumbo pack can watch World Cup 64 games?
AVFAN
post Apr 28 2018, 12:27 AM

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QUOTE(seeyumi @ Apr 27 2018, 05:19 PM)
I am under the contract for Thank You Surprise Campaign last year, contract until mid next month. I am paying RM199 (50mbps upgraded to 100mbps foc) + 30 (ruby pack).

I contacted CS to ask to terminate the hypptv since I'm not using it at all, but was informed I can't terminate hypptv only, it is bundled with the unifi package. I can't terminate it even after my contract period because it is bundled.

Any ideas on how to work around this bundled package thing?
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it is simply not doable.

QUOTE(westlife @ Apr 27 2018, 11:28 PM)
Jumbo pack can watch World Cup 64 games?
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no... axtro monopoly.
MGM
post Apr 28 2018, 04:36 AM

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QUOTE(AVFAN @ Apr 28 2018, 12:27 AM)
it is simply not doable.
no... axtro monopoly.
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Can watch world cup 2018 on astro on the go ?
AVFAN
post Apr 28 2018, 10:17 AM

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QUOTE(MGM @ Apr 28 2018, 04:36 AM)
Can watch world cup 2018 on astro on the go ?
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yes.
https://www.astro.com.my/mediaroom/articled...-comprehensive-
victor_hoh
post Apr 28 2018, 03:00 PM

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QUOTE(mylinear @ Apr 27 2018, 07:27 PM)
Actually, the RM199 50M is Advance Plus plan. It includes Ultimate pack and STD20. Check the terms and conditions,

Not sure if you have STD20. So its at least RM50 cheaper then RM249. You should find out more details from them and see what you can do about it.
*
Have been using TM for more than 10 years, I do hope that they will value me as a loyal customer and try to reserve me. Else I will not hesitate to give Time BB a try.
MGM
post Apr 28 2018, 04:00 PM

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QUOTE(victor_hoh @ Apr 28 2018, 03:00 PM)
Have been using TM for more than 10 years, I do hope that they will value me as a loyal customer and try to reserve me. Else I will not hesitate to give Time BB a try.
*
AFAIK TM values their loyal customers like water fish.
victor_hoh
post Apr 28 2018, 04:02 PM

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QUOTE(MGM @ Apr 28 2018, 04:00 PM)
AFAIK TM values their loyal customers like water fish.
*
Then they will lose one very soon.
OldKidz
post Apr 28 2018, 05:06 PM

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Guys,

whats is happening around?

My package for 2 years, is always paying a total sum of RM 220++

for 30 mbps with hypptv with sport channel.

Seems like you guys getting much more better offer?

Long time I didnt touch my hypptv and found that I can view all channels now.

Matter is because it is up to 2 years contract already, I am planning to downgrade to 10mbps or option for maxis OneHome 10mbps, save half of my money since i no longer a heavy user for internet.

What i heard is tmnut nvr let downgrade or with penalty. Even if i terminate their service, how long is the cold down period to reapply?

Which is better option?
SzeMeng76
post Apr 30 2018, 09:14 AM

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Recently my PC speedtest upload speed not more than 1.0 mbps,
but use both Huawei & Samsung phone, the test is normal.

Is it possible my Wifi Adapter got problem?
Im using wifi adapter to connect wifi for my PC.
But download speed is normal, just upload speed.
kelvin988
post Apr 30 2018, 10:01 AM

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QUOTE(OldKidz @ Apr 28 2018, 05:06 PM)
Guys,

whats is happening around?

My package for 2 years, is always paying a total sum of RM 220++

for 30 mbps with hypptv with sport channel.

Seems like you guys getting much more better offer?

Long time I didnt touch my hypptv and found that I can view all channels now.

Matter is because it is up to 2 years contract already, I am planning to downgrade to 10mbps or option for maxis OneHome 10mbps, save half of my money since i no longer a heavy user for internet.

What i heard is tmnut nvr let downgrade or with penalty. Even if i terminate their service, how long is the cold down period to reapply?

Which is better option?
*
if ur contract is ended, just apply another one with cheaper price, u can wait for new installation done only terminate existing one

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