They screw up my bill too. These entire section in the bill used to be RM219 - RM70, which is RM149. But, they have given a "Discount HSI" at the top of the bill worth RM38.29. However, it was in previous month date.

The only similarity between u and me is that, they have adjusted the HyppTV packages for us. This is because both of us subscribed to Jumbo Pack + one more extra pack. They have removed the extra pack and left only Jumbo Pack, since the Jumbo Pack now includes everything.



This post has been edited by victor_hoh: Apr 26 2018, 06:12 AM


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I am going to give their LiveChat a try later.

The agent on LiveChat lodged a complain to me, and said it will take up to 15 days. I have taken the complain number from him.

Update to my problem. I received SMS regarding some rebate, but it is still not accurate.

More information after I talked to the billing department. Basically, even though they have removed your other HyppTV package (since Jumbo Package now includes all channels), they are not going to reduce your monthly commitment. They are going to reduce your discount on the High Speed Internet to balance off the money you saved from your removed package.

So for me, I used to enjoy 50 Mbps speed paying RM219 - RM70 = RM149. This month onwards, it will be RM219-RM30 = RM189. This is wrong, because I should be enjoying free upgrade from 30Mbps (it is under the Thank You 2017 package).

FML.

This post has been edited by victor_hoh: Apr 27 2018, 01:53 PM

*duplicates*

This post has been edited by victor_hoh: Apr 27 2018, 02:38 PM

I am going to wait for the next bill to come, then will complain for my RM70 discount. My April bill is too messy to make any sense out of it. But I am still ok since I got some rebate from my cancelled Ruby pack.

This post has been edited by victor_hoh: Apr 27 2018, 02:39 PM

1. i was paying RM149 for 50mbps, RM60 for Jumbo, an RM40 for Ruby. for more than a year already.

2. the change in billing was not triggered by me, but was done automatically since Jumbo pack is now ALL channels.

3. So now after they restructure the HyppTV package, i will pay RM189 for 50mbps, and RM60 for Jumbo. That was exactly how the billing dept person told me over phone.

This post has been edited by victor_hoh: Apr 27 2018, 03:27 PM

I was paying RM249 before. and I am going to pay RM249 after. But I am expecting to pay only RM209 after, since the HyppTV package is now cheaper.

This post has been edited by victor_hoh: Apr 27 2018, 03:36 PM

That's what I am going to do.


That I am not aware. But I know that my bro is paying RM189 + RM30 for 100mbps + Ruby.

after your rebate, is your April bill higher/lower/same as your previous months bill?

to be exact, it is RM20 cheaper, since it comes with one of those subpack, not the Jumbo/Ultimate pack. Anyway I am going to wait for my next month bill to come, and will raise hell if my RM70 discount is permanently reduced to RM30.

Have been using TM for more than 10 years, I do hope that they will value me as a loyal customer and try to reserve me. Else I will not hesitate to give Time BB a try.

Then they will lose one very soon.

Hi guys, it is confirmed that after TM automatically cancelled my HyppTV package (old Ruby) due to the fact that I am also subscribing to Jumbo and Jumbo is now all in, they have added the price of old Ruby package (RM40) back into my High Speed Broadband, by reducing my discount on High Speed Broadband by RM40. Basically my bill remain the same.

I am lodging an official complaint through SKMM soon once the actual bill is generated. This is ridiculous. I was paying RM100 for 2 HyppTV packages for ages and now that they have reduced the HyppTV package price, but I am not going to enjoy it? Good job TM. I wish the new government is going to give you a really hard time.

This post has been edited by victor_hoh: May 25 2018, 06:46 AM

The self service portal shows your balance even before bill is generated.