ONEXOX BLACK







Official website info: http://xox.com.my/onexox-black/

Official FAQ: http://xox.com.my/support/faq/?faq=onexoxblack

Official T&C: http://xox.com.my/support/terms-and-condit...nexox-black-tc/


29th March 2018 update:

Onexox prepaid customers can request change of plan to onexox black using sms command and the pre-payment charges will be deducted from existing prepaid balance.

Keyword	BLACK Plan	Pre-payment
CHGB10	B10	RM10
CHGB39	B39	RM39
CHGB39PLUS20	B39PLUS20	RM59
CHGB89	B89	RM89
CHGB149	B149	RM149

Send selected plan keyword to 22111 (onexox) or 23388 (xox).

Onexox black customers can upgrade/downgrade using sms command:

Keyword	BLACK Plan	Pre-payment
GETB10	B10	RM10
GETB39	B39	RM39
GETB39PLUS20	B39PLUS20	RM59
GETB89	B89	RM89
GETB149	B149	RM149

Send selected plan keyword to 22111


3rd January 2019 update:

Existing users of B39 plan :

- upgraded to 8GB + 50 minutes + 50 sms (originally 6GB + 50 minutes + 50 sms)

- effective on next bill cycle

Existing users of B59 plan :

- upgraded to 12GB + unlimited calls + 100 sms (originally 12GB + 100 minutes + 100 sms)

- effective immediately

- B59 plan will be renamed as B39plus20 for new subscribers.

This post has been edited by UN1T3D: Jan 5 2019, 05:05 PM

I got a brief sneak preview of a new ONEXOX mobile plan from one of the dealers while having a cuppa coffee. The dealer didn't want to say much details and only just touch here-n-there on the surface.

The dealer said it's not prepaid and it's not postpaid. The dealer said it's called Onexox Black and briefly showed me some scribbled notes on the subject matter.

No pricing was mentioned but something very interesting caught my ears. The dealer said, "Everything can be carried forward, minutes, sms and data. No data is wasted as EVERYTHING can be carried forward. Just wait for official product launch coming very soon."

The dealer didn't want to elaborate any more but his emphsis on the word "EVERYTHING" makes me wonder and so I asked uncle google about onexox black and found an old post on a site here:
http://www.onexoxonline.com/my/2017/11/10/...novasi-terkini/

Ok, lets make some simple educated guess. From my point-of-view, I believe that :

1. It's a hybrid prepaid-cum-postpaid mobile plan. Maybe something like previous XOX postpaid hybrid.

2. It will have similar onexox prepaid tariffs for calls and sms.

3. It will have season pass features as it allows sharing.

4. It can straight away use from data quota pool since all can be carried forward. No need to activate data plan? Very likely.

5. It will snowball unused monthly quota balance for calls, sms and data.

6. It will offer these plans: B10, B39, B59, B89 and B149 (ex: B39=RM39 package)

7. It will probably be some sort of advanced payment plan (ie. pay in advance like prepaid and later get billed for any extra usage like postpaid ...)

8. It will be contract free and GST inclusive.


Now have to wait and see if what I guessed so far is right or wrong. One thing is for sure, ONEXOX likes to make plans with twist and turns and then XOX will gimmick the heck out of it.

Official launching date is said to be very very soon ... next week? next month?




Update #1:

ONEXOX BLACK is already online !

Screenshot of *132# courtesy of onexox dealer






This post has been edited by UN1T3D: Jan 21 2018, 07:35 PM

Future FAQ / Info placeholder

Googled earlier and saw some info and package offers ... somewhere in FB or blogspot, I think.

Latest ONEXOX BLACK PLAN

100GB per month

This post has been edited by adiwarna: Sep 24 2019, 12:14 PM


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postpaid. monthly comitment. carry forward unused quota. plus GST
some people dont like prepaid so this black plan for them.

Seriously B39 and B59 looks like season pass plus with RM9 more expensive than season pass plus.

for B10, if my call exceeded 20 minutes, how much is the rate?

Yaaa... Thats why... Haha

Is there any different between normal oneXOX and oneXOX Black? Guessing like only the color background different..

I had a brief encounter with ONEXOX BLACK in action ... (yes, I did ask the dealer nicely over a cuppa coffee)

If exceeded the 20 minutes then pay per use calls/sms is charged as per tariff below.

Tariffs:
Calls are 15 sen/ minute @ 30 seconds block to all networks (7sen first 30 seconds + 8 sen next 30 seconds like DA)
Sms is 10 sen per sms to all networks.

Onexox Black can buy daily season pass and happy hour season pass .... but not season pass plus.

Onexox prepaid calls it season pass counter ... Onexox Black calls it Black counter.

Black counter minutes is 30 seconds block, so your minute counter can have a 0.5 minute balance.

Also confirmed, data is straight away deducted from black counter. No need to subscribe to any plan. If you have 50GB in your Black counter you can suck the whole thing dry in a day ... or you can use just 100MB this month and the rest carried forward to next month. There is a 100GB maximum limit imposed for data carry forward.

Onexox Black is a hybrid prepaid+postpaid plan apparently. You pay in advance and the amount becomes your credit limit. You can only make calls, sms and subscribe to season pass depending on your credit limit (advanced payment).

It's hybrid thingy .... so there is no expiring validity and no data plan to subscribe .... but there is bill to pay every month and the advanced payment is treated as your credit limit ... ex: B39 = RM39 credit limit for the month ... if your calls+sms exceeded RM39 then it is barred from making calls until you topup more credit (yeah, can buy topups) .... ...

I'll stay with prepaid lar and dont have to worry to pay bill every month. It is also possible to just topup 6x RM39 and not to worry about the bill for 6 months ..... but why would I want to do that ?

The only real difference with onexox black is the data usage method and the maximum 100GB total carry forward limit (yes, there is no limit to onexox prepaid season pass balance).

Officially launched




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what happen after quota finish ?

I guess you'll then have to subscribe for another pass, unless there are add-on packs to buy somewhere...?

Looks a little to me, having to buy a new pass monthly while being able to carry forward leftovers. Some users may eventually end up with more and more data through the months... Got to be careful which pass you choose then.

Ok, based on info given to me, this is how it works ...

Let's say you subscribed to B39 plan, so you pay RM39 upfront. This advanced payment is kept on-hold in your account and also becomes your usage credit limit. Your B39 plan quota is 6GB data, 50 minutes and 50 sms. If you finishes your 50 minutes quota, further usage will be charged 15sen/minute (all net, 30 secs block, 7sen + 8sen). If you finishes your 50 sms quota, further usage will be charged 10sen/sms (all-net). If you finishes your data quota then it is hard blocked and no pay-per-use.

If your chargeable usage exceeds your credit limit of RM39 then all outgoing call/sms is blocked (similar to zero credit in prepaids). In this case, you can make a topup of any amount to increase your usage credit limit or topup the required amount to purchase a Season Pass of your choice (SP daily or SP happy hour only).

Whatever quota balance that you may still have will snowball to next month. There is a 100GB data rollover maximum limit (including new monthly quota) but no limit for minutes and sms.



I was listening to the explanations while watching astro movies so I may hit-or-miss a few things. ok ? and yes, of course the dealer was sure hoping that I would COBP (change of business plan) to Black .... hahahaha ... I just told him that Black is not suited for me .....

ONEXOX BLACK suitable for those
- doesn't need long validity
- like monthly commitment
- doesn't like to subscribe data manually
- doesn't like to wait Season Pass happy hour

beside the data, can the voice call and sms also be carry forward?? and some more if i want to downgrade my plan, can it be flexiway??


This post has been edited by roythen: Jan 27 2018, 07:06 PM

Yes all can carry forward & can downgrade

With the info above, if choose B10, does it mean monthly commitment is RM10 on 2nd month onward if no exceed data usage and talktime?

Thanks.

every month you need to pay rm10 and you will get 1gb data + 20 min voice which can carry forward if not fully utilize

This is black


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Just recovered from very unusual port in from redone amazing28 to black b10. First 24 hours, I couldn't send or receive sms properly.

Checked with some dealers who couldn't help me. Dialed in to service center but those nice and patient guys also couldn't help me.

It was only after a complete 24 hours cycle give or take 8 hours ( sleeping). That now I have full capabilty.

So, only word of advice that I can offer is that we port in when we have 24 hours where we don't need to receive or send any Smses. This means no TAC required activity, no self purchase or self top up and so on

Over all, it is a nice plan...

Words of warning. The plan is so new that

1) the information written on the sim card can be wrong.
2) the service guy in the help line could be wrong, one example is that the service guy told me that I cannot check balance by sending "BAL" to 22111 ( for black) but in fact you can.
3) Dealers keep saying wrong things. One time saying we cannot buy season pass then saying we can.

This post has been edited by new2city: Feb 25 2018, 10:31 PM

How is the coverage ? looks good plan

riding on celcom infra

Thanks man probably will try it after my current prepaid plans expired.

Can we switch between the 3 plans? Eg month 1 use B39, then next month swotch to B10 if hv enough data carried forward

Can

Few problems facing here on black
1) FnF only allow 5 maximum numbers!!
2) Normal sms to share Credit with other user not working. So can we share credit at all? I get this reply to the transfer credit sms to 22111

There are some Error When calling this Method

This post has been edited by new2city: Feb 26 2018, 01:16 PM

Thats great!
Also, is there a limit for the carry forward? If unused 5gb accumulated every month, then 12 monhs later will hv 60 gb?

Max 100GB

Bro ... your B10 package only have RM10 credit limit ... Did the onexox dealer explained to you the limitation of B10 ?

Nope.
Had to fully rely on internet on the informations.
FAQs and what not.
Like I mentioned, even the service centre guys are confused..

Care to enlightened me?

where can i get the black sim... or mnp to black...

From dealer / me

nice bro, recently i plan want to mnp my umobile 38 to other more saving telco... will PM you when the time is come...

Finally cleared some confusions with the Facebook Onexox

1) Black cannot share credit.
2) Black does not have FnF services because call rates and sms are the same as other numbers. Funny thing is, I managed to submit 5 , so system is still not finalise?
3) One more question not answered yet though, I couldn't redeem loyalty points through the standard system sms. If we cannot redeem lyt points for sms, then what is it for?

Just sharing with those who don't know..

Ok bro ... first, why did you go for onexox B10 ? Maybe because you think its cheap at RM10 monthly with 1GB data + 20 minutes calls ?

A simple calculation for the next six months:
1. you pay RM10 every month or you can pay one-shot upfront RM60
2. B10 x 6 months = RM60 and you get total 6GB data and 120 minutes calls
3. The only advantage is the data quota is usable directly without having to activate as monthly plan
4. However, you must pay your bills monthly or in advance

Compare to a onexox prepaid for the same RM60:
1. You already get 28 months validity when you mnp
2. RM60 can get you SP Plus 60 = 7GB data + 383 minutes + 50 sms
3. When you topup RM60, you get additional 60 days validity and it becomes 30 months total
4. However, the season pass quota must be activated as monthly plan for internet access.

The dealers here told me that the B10 is intended for sub-lines where the principal line can share out their data+minutes+sms to their sublines ....

It made sense for B10 as sub-lines because B10 only allows RM10 credit limit .... so if you register for kids use then they cannot simply buy season pass or make calls/sms more than the credit limit ...

Between onexox prepaid and onexox black, I will stay with the prepaid plan for the long validity + topup only when needed + season pass plus + a bunch of other reasons ...

Thanks bro.

I am still trying to figure this out and you just confirmed another fact to me, that the b10 is for sublines.

The thing that attracted me about black is the no burn feature and the no need to activate data feature.

Actually, if there was another plan between B39 and B10, I would have taken it, as my data usage is somewhere between 2gb-4gb a month, with some calls and sms. So that I can share what ever data I accumulate with my prepaid line.

Right now, I have topped up my B10 with 10gb of data,, sms and calls up to 50. So let's see what is my sweet spot?

Once I get over the hype of the no burm and get use to activation of data, I just go back to prepaid.

Appreciate your clear explanation, that no dealer can or bothered to give.

regarding black plan

if i register b59 this month, but free sms/call/data seem too much to use and carried forward to the next month, can i downgrade to b39/b10? and then when i feel i need to use more data/call/sms for new month i switch back to b59 to topup quota data/sms/call...can i do that?

This post has been edited by knight_kriss: Mar 2 2018, 12:45 PM

Yes you can upgrade/downgrade starting next billing month ... just call CS at 12273 to kawtim .....

I really dislike this statement in the T&C

ONEXOX BLACK “BURN-PROOF” carry-forward will be available for a limited period only and XOX MOBILE reserves its right to withdraw the ‘Carry Forward’ offer at any time without advance notification or advertisement and without any liability in connection therewith.

Doesn't feel comfortable to mnp to commit to the higher data volume and higher priced plans.

Finally someone noticed the so called BURN PROOF carry forward TnC .....

That's SOP for telco to cover their back from getting bitten later on ....

I did tell you that I read most of the articles on line... But I only read this after jumping to black.

For me it's fine, I will just swtich back to normal prepaid.. but as for my wife.. I am still wondering as she will have to mnp to b39...

First time I have ever read a T&C though... Wondering about the other telcos, now.. but OneXOX used the word forever shamelessly... And we promise...very sad...

This post has been edited by new2city: Mar 4 2018, 12:00 PM

Asshole so call "BURN PROOF" statement.
Might as well stick to normal prepaid Season Data...more safer.

It's ur right. Btw black doesn't have contract.

Fyi, after 4 years as user at onexox, I don't have bad experience with onexox in term of suddenly changing t&c

No changes until now:
-28 months validity
-10 fnf

Rate also become cheaper

Before: MA rate was 32 cent, now is 24 cent
Before Standard data plan 1GB was RM36 now RM3 (daily) / RM15 (monthly)
Before we have no season pass, now we have ( can enjoy cheaper rate call as low 9 cent per min, 1GB as low RM5 compared to standard rate and can carry forward)
Before 1GB Season Pass Happy Hour was RM10, now RM5
Before cannot buy validity, now can.
Before UGU was 5%, now increased to 6%

With this trend I'm confident onexox will not change the t&c / plan which make onexox reputation become bad

Thanks, I really hope so. Having no contract doesn't really give a company the right to misuse words like forever and promise like that, though.

Anyway, the black plan fails there is still prepaid, I guess. I don't feel like l changing telcos anymore.

Can use prepaid balance (MA+DA) to subscribe/chang plan to BLACK? Thanks.

Well, you can share with Black account, so you can buy a SP with your prepaid balance and then share the data, mins and sms with the black.

I have both, so I bought a SP plus with my prepaid and shared some mins and sms to my black account.

Hello there !

Changing from Onexox prepaid to Onexox black for the first time, you are required to make full payment for the first time subscription. Your existing DA+MA balance will become onexox black credit (Amount due will show minus balances).

Thank you.

Thanks. How can I pay for OneXOX Black? Can I topup like prepaid? Thank u.

Yes can just reload or pay using obline banking via xox selfcare

Not bad at all from Speedtest on the same spot compare to U Mobile.

No gst




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My black account just completed my first month cycle today. When can I view my black statement? Tried just now, error message from the XOX app.

Will take 3 working days

Check xox selfcare/email

Hi all, I just ported over from u-mobile to xox today at around 12 pm. I tried to top up my xox e-wallet but I am not able to receive the TAC sms from the bank to complete the transaction. Can anyone help?

For mnp, bank TAC will restore in about 1-3 working days. You can also try re-register the same number at the atm or call bank customer service to update new telco. In the meantime, can topup with onexox dealer, phone shop e-reload, 7-11, supermarket or petrol station.

Hi guys, want to ask... i just port out from umobile yesterday, already paid rm10 for the sim card. so now just have to wait for anything? or should i call xox customer services

Thanks

Just want to confirm.
this is postpaid or prepaid?

Hmmm .....

You switch to onexox prepaid or onexox black ? Your onexox dealer didn't explain ?

Onexox black is a so-called hybrid prepaid+postpaid plan. You pay upfront for your monthly quota, it also have pre-fixed credit limit, no validity and have monthly commitment.

hi sorry, im port in to xox prepaid, i just do online not with dealer. and got the email they just couriered my sim. so i guess just waiting the sim, let xox manage the mnp process until they notify do to next step

I already get my sim card.
But website no allow me to key in verification for phone number which more than 7 character.


So mean i need verification time to select XOX BLACK?

Hmmm .....

Which plan you apply? Your sim is for onexox black or onexox prepaid? They're not the same ...

Registration from web, unable select the plan.

Ok, then it should be onexox prepaid. Verification for mnp: http://xox.com.my/onlinestore/mnp/mnp_verification.php
enter your serial number carefully. only 011 can have 8 digits entry.

After you have successfully completed mnp, you can change to onexox black by calling CS at 12273 or do it from the selfcare website.

only 011 can have 8 digits entry?

I unable key in woh..... now pending CS checking.

Future onexox users advisable to get the simcard from dealer (got few active dealers here) who can do the registration, follow up & assist for any problem

if this case, possible your end to do for me?

if yes then i will inorge for old request.

Already registered in the system?

I did in system but with wrong number. because more 7 character.

Thanks bro. Still not able to receive TAC but everything else is fine. Hopefully, everything will be fine by Thursday 🤞

how to convert to black frm onexox?
if simcard rosak, how to ganti? any fee?
got 3 in 1 simcard nano & mini?

Hi all, a few questions
1. I read in FAQ that if user runs out of date before the end of the cycle, he can purchase Add On. But if I have data balance in SP, how will this data be utilised? Will it be deducted as we use until the next cycle kicks in?

2. The FAQ says prepaid users will need to make a pre-payment of the monthly bill upon signing up. However, in the Black SMS upgrade FAQ, it says the pre-payment can be deducted from our pre-paid credit. So, if I upgrade via SMS, no need to pay cash and it will deduct from my prepaid account?

5 ways to change from onexox prepaid to black

1. do it from selfcare website
2. call 12273
3. do it with onexox dealer
4. do it at xox service center
5. use sms command (check out the official FAQ)

simcard replacement can only get from onexox dealer or xox service center. Some dealer now seems to have 3-in-1 replacement sim. Sure have nano sim at service center. Cost rm10.00 for replacement sim.

1. Onexox black don't have any data plan. If you have SP balance in prepaid then it will carry into black SP counter and you can straight away use it ..... Can suck it dry if you really want to by streaming HD.

2. I also just checked out the FAQ. I think the sms upgrade is a new option to change from prepaid to black. It says pre-payment will be deducted from existing credit balance. If this is true then life will be a lot easier ...

hi guys, wta... whoever port in to xox.. have u experiences tac number issue? i seem cant receive tac from maybank & cimb... is it normal? should i wait for few day or better call bank customer service? also when i try to send sms from my another xox number to my new port in xox number also cant receive. but my new number can send @ call to another no, send@rec sms from/to another number

What I meant by the data plan is the 1Gb data for the RM10 plan. You see, I intend to do MNP for my elderly relative who stays in kampung with her wife. Low data usage and the prepaid XOX plan, while is good, is a hassle as I will need to monitor for them the data usage.

When I first ported to a new telco (can't remember whether it's from DG to U, or U to XOX) I could not receive any TAC from Maybank. I called up the bank customer service and was told we need to re-inform the bank of the change in service provider even though the number is the same. After that, it was smooth sailing.

Strange thing is when my wifey ported to XOX, she called up MBB to do the updating and the CSO informed her nowadays no longer need to update the name of service provider. You may want to call your bank.

Don't quite understand the bold part. Your last statement says can receive sms from another number, the first section of the bold part says you can't receive from your other XOX number.

Yea, I know what you're asking but again I say, onexox black don't have data plan to sub. The B10 plan gives you monthly 1GB season pass black. The data in SP black can straight away use, no need to sub any monthly plan. Balance carry forward up to 100GB max as long as you pay your bill.

Choice is yours ...

For onexox black, you can pre-pay rm120 for one year of B10 plan, so every month get allocation of 1GB data + 20 minutes. Total 12GB + 240 minutes. No hassle for you to monitor for 12 months.

For onexox prepaid, mnp to get 28 months validity then add 10GB SP data + 333 minutes. Set monthly data at 500mb auto renew and you no need monitor for 20 months.

If register as sub-line then easy to check balance. Where got hassle ?

This is normal ... some people are lucky can use TAC within the hour ... some unlucky only working 1 or 2 or 3 days later ... the TAC gateway is handled by 3rd party ok ?

Thank you for the clarification on the black B10 plan. Nice to know that the SP will be used straight away without having to re-subscribe like the xox prepaid if he finishes his 1Gb quota for the month (maybe salah click on youtube or fb video link). It's already cheaper than the RM20 2Gb high speed internet he is subscribing on his xpax, which does not include voice call.

Hi adiwarna & UN1T3D can u help to do mnp?
I no receive the call from CS since last week.

This post has been edited by ray8426: Apr 2 2018, 02:00 PM

If you're still stuck at the verification page, you can also try to verify using MyXOX app from playstore.

I asked a dealer at my place here and was informed that if you haven't done mnp verification online then you can also ask any onexox dealer to submit your mnp request. No need to pay extra and can use the existing mnp sim. Maybe you want to look around your area for onexox dealer ?

u not dealer?

any dealer here? i would like to convert to XOX Black, anyone can help?

You can convert any onexox prepaid to onexox black yourself by using sms command. Refer to the first post of this thread.

Ok... thanks....

Out of curiosity, why do you want to convert to black? Is it the zero wastage? After one month on black, as well as normal prepaid, that's the only benefit I see. Savings is less on black.

I am on the fence now.... 1 month ago.. I am all for black...

Now waiting for a sms command to switch to prepaid...

This post has been edited by new2city: Apr 9 2018, 09:33 PM

I have other telco, this only to keep my number only....

Still have few number need keep

This post has been edited by ray8426: Apr 10 2018, 10:28 AM

The advantage of onexox black :

1. No need to subscribe to data plan to use season pass quota and carry forward upto 100GB max.
2. Minutes is deducted using 30 seconds block (prepaid is 1 minute block)

IMHO, if need more than 4GB monthly and/or more than 60 minutes usage monthly then onexox black can stretch your data/voice usage longer. Only that one must pay monthly commitment with onexox black.

If you use much much less then prepaid is better. Long validity with reasonable data/call rate with season pass.

for me no problem..been receiving tac like usual.

If the idea is to keep the number, you shouldn't take black, take prepaid instead..

something what i think is wrong?

the number i convert to black i have use data.... 1GB = RM10

Cheaper data for XOX prepaid is rm30. Right?