Let throw spanner into the work.

I have had this issue since my 3rd bill. XOX just cannot figure things out. The amount payable are wildly different when compared in statement against on the web.

This is happening to 2 MSISDNs under me. Both accounts experienced this issue.

I have called them more than 2 months ago to get true reflection on which amount I have to pay, and was advised back then to use the figure stated on the web, not statement.

Earlier, I have sent an email to selfcare@, where I have tabulated the charges vs payment and payable balances for both my accounts, asking them to get things sorted out because I cannot carry on being confused with which amount to trust XOX with.

And an hour ago, the latest bill for one of the accounts arrived. This has gone too far when I received a new bill today slapping me with additional RM78 adjustment that I have yet to learn the why - hint: they are adjustments without any line item to explain where they came from. Another email to selfcare@ with specific issue regarding this specific statement vs web for this specific account.

I'll let screenshots do the "talking" of the confusion I am in.

thank you, but I already went to xox penang (not komtar) just to be double sure in-person to get this.