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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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MGM
post Dec 26 2017, 09:17 AM

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I am still waiting for my bill dated 16Dec eventhough the amount was already shown in my online account. Pathetic ICT conglomerate which operates like amateurs. Mediocre online accounts n still without apps .
messimagic
post Dec 26 2017, 09:25 AM

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QUOTE(Exiled_Gundam @ Dec 26 2017, 08:48 AM)
My outstanding bill is less than credit limit, with one month late. I was barred on midnight yesterday.
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It happened to me few months ago...i have argued with their CS about this...she said this controlled by system..we cant do anything bangwall.gif
pizza0502
post Dec 26 2017, 09:28 AM

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QUOTE(voncrane @ Dec 26 2017, 08:39 AM)
For new customers...Yeah, it's either 239 or 259... Depending on the TM Point or agent, because for now, such plans are not officially available. 189 is indeed for existing. Pizza0502 mentioned that his was an upgrade, so I'm assuming that he's an existing customer.
Yes.. Same as a credit card limit. Once you hit (or just before) your TM bill limit, they'll suspend the connection pending bill settlement. Which last time has a RM10 reconnecting fee. Probably still in place today.
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Yah I upgrade to 100mbps from the old 5mbps plan. Have filed complaint to TM via Unifi website, waiting for the reply. If no reply will file to MCMC too then.
AVFAN
post Dec 26 2017, 09:56 AM

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QUOTE(pizza0502 @ Dec 26 2017, 09:28 AM)
Yah I upgrade to 100mbps from the old 5mbps plan. Have filed complaint to TM via Unifi website, waiting for the reply. If no reply will file to MCMC too then.
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you went 5->100 direct?

the lower price 179/189 are typically offered to some (not all!) that went 10->30->50 (free)->100.
voncrane
post Dec 26 2017, 10:00 AM

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QUOTE(Exiled_Gundam @ Dec 26 2017, 08:48 AM)
My outstanding bill is less than credit limit, with one month late. I was barred on midnight yesterday.
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Guess their system doesn't wait for one to hit the limit.

QUOTE(MGM @ Dec 26 2017, 09:17 AM)
I am still waiting for my bill dated 16Dec eventhough the amount was already shown in my online account. Pathetic ICT conglomerate which operates like amateurs. Mediocre online accounts n still without apps .
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That's weird. Usually the bill is available with the amount.. Cuz isn't that how the total amount was calculated.. hmm.gif

QUOTE(messimagic @ Dec 26 2017, 09:25 AM)
It happened to me few months ago...i have argued with their CS about this...she said this controlled by system..we cant do anything  bangwall.gif
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Got charged a reconnecting fee? And how long to reconnect after payment or request?

QUOTE(pizza0502 @ Dec 26 2017, 09:28 AM)
Yah I upgrade to 100mbps from the old 5mbps plan. Have filed complaint to TM via Unifi website, waiting for the reply. If no reply will file to MCMC too then.
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That's a start.. Good luck!
messimagic
post Dec 26 2017, 10:06 AM

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QUOTE(voncrane @ Dec 26 2017, 10:00 AM)
Got charged a reconnecting fee? And how long to reconnect after payment or request?
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Yes, RM 10 reconnecting fee and take 2-3 hours to reconnect after payment make
noobandroid
post Dec 26 2017, 10:11 AM

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really annoyed by the big downtime at my area, it's been days and this is the 2nd time in a month

don't know what I can do about it, cause all are TM at fault
MGM
post Dec 26 2017, 10:24 AM

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QUOTE(voncrane @ Dec 26 2017, 10:00 AM)

That's weird. Usually the bill is available with the amount.. Cuz isn't that how the total amount was calculated.. hmm.gif

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Bill history still shows last month bill dated 11Nov as the lastest downloadable bill.The up-to-date amount has changed from the last bill's amount.
MGM
post Dec 26 2017, 10:28 AM

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QUOTE(voncrane @ Dec 26 2017, 10:00 AM)

That's weird. Usually the bill is available with the amount.. Cuz isn't that how the total amount was calculated.. hmm.gif

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Bill history still shows last month bill dated 11Nov as the lastest downloadable bill.The up-to-date amount has changed from the last bill's amount.
Call 100 n was told latest bill will be available within a week but now already 11 days. How inefficient, n want us to pay ahead and promptly.
Exiled_Gundam
post Dec 26 2017, 10:41 AM

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QUOTE(messimagic @ Dec 26 2017, 10:06 AM)
Yes, RM 10 reconnecting fee and take 2-3 hours to reconnect after payment make
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Automatic reconnection or need to inform them? You paid using online banking?
messimagic
post Dec 26 2017, 10:51 AM

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QUOTE(Exiled_Gundam @ Dec 26 2017, 10:41 AM)
Automatic reconnection or need to inform them? You paid using online banking?
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Need inform them after payment make, if you want reconnection can proceed faster.

Ya, I used online banking, CS will ask for receipt payment number for reconnection purpose.
chan01
post Dec 26 2017, 10:59 AM

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Unifi implement download cap now? I go https://unifi.com.my/unifi-en/index.page to check something then i saw it got 60 gb monthly download limit???


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aneip
post Dec 26 2017, 11:02 AM

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QUOTE(chan01 @ Dec 26 2017, 10:59 AM)
Unifi implement download cap now? I go https://unifi.com.my/unifi-en/index.page to check something then i saw it got 60 gb monthly download limit???
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That's very 1st unifi product.
akping_1
post Dec 26 2017, 11:03 AM

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For those who pay higher than RM189 for 50Mbps and 100Mbps and which to lodge complain to TM and MCMC better act fast, as told by the person who handles my case, they package only available to process until this week only.
chan01
post Dec 26 2017, 11:04 AM

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QUOTE(aneip @ Dec 26 2017, 11:02 AM)
That's very 1st unifi product.
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What u mean ?
aneip
post Dec 26 2017, 11:08 AM

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QUOTE(chan01 @ Dec 26 2017, 11:04 AM)
What u mean ?
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The original unifi when 1st introduce.. 5/10/20Mbps plan come with 60/90/120GB.. But never enforce.. This is 7-8 years ago.. 2nd generation plan come with unlimited download.
cucubud
post Dec 26 2017, 11:10 AM

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QUOTE(Exiled_Gundam @ Dec 26 2017, 08:26 AM)
I want to know what's the use of credit limit? Does it mean i can only owe unifi up to the credit limit amount?
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The credit limit is set for you to spend until that amount.
You can call IDD until that amount or you can watch movies under VOD.
sengasdf
post Dec 26 2017, 11:14 AM

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Anyone aware that for Unifi, the bill is advance payment basis? Where you pay on start date cycle, and not the usual end date cycle??

Attached is the T&C



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chan01
post Dec 26 2017, 11:17 AM

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QUOTE(aneip @ Dec 26 2017, 11:08 AM)
The original unifi when 1st introduce.. 5/10/20Mbps plan come with 60/90/120GB.. But never enforce..  This is 7-8 years ago.. 2nd generation plan come with unlimited download.
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Oh thanks for answering.. I was just surprise suddenly got limit on me cuz last time i check dont have the 60 gb download limit word..
sonotme
post Dec 26 2017, 11:27 AM

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Hi guys, first time paying unifi bill that i just got. To pay at unifi website, i have to register a new account first?
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