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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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choonsern
post Dec 25 2017, 02:03 AM

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Anyone using Dell Inspiron 3847 for the 100mbps Unifi? The wireless card is such a pain! Any remedies?
radiohear91
post Dec 25 2017, 07:11 AM

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Just received sms.. bill overdue 2 months liao.. wtf... how to check online? Btw i install early dec.. hmm
waisang
post Dec 25 2017, 07:20 AM

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How would be the billing when you have terminated the Unifi Service (no contract) for the very last month? is it prorated or full charges billing?
voncrane
post Dec 25 2017, 08:23 AM

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QUOTE(radiohear91 @ Dec 25 2017, 07:11 AM)
Just received sms.. bill overdue 2 months liao.. wtf... how to check online? Btw i install early dec.. hmm
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Unifi website.

QUOTE(waisang @ Dec 25 2017, 07:20 AM)
How would be the billing when you have terminated the Unifi Service (no contract) for the very last month? is it prorated or full charges billing?
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hmm.gif .. Thing is, TM charges a month ahead for Unifi. Last time I terminated, bill was fully paid up and I’m fairly certain I wasn’t given a refund. Neither was a prorated bill given cuz well, they didn’t know I’d be terminating. Could also be that I actually timed the termination and reapplication dates.. Can’t remember now. Don’t think I’ve ever heard of anyone who terminated or upgraded to a more expensive plan and got a partial refund on what was paid before. So AFAIK, the full amount is charged and needs to be cleared in order to terminate.
radiohear91
post Dec 25 2017, 08:38 AM

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QUOTE(voncrane @ Dec 25 2017, 08:23 AM)
Unifi website.
hmm.gif .. Thing is, TM charges a month ahead for Unifi. Last time I terminated, bill was fully paid up and I’m fairly certain I wasn’t given a refund. Neither was a prorated bill given cuz well, they didn’t know I’d be terminating. Could also be that I actually timed the termination and reapplication dates.. Can’t remember now. Don’t think I’ve ever heard of anyone who terminated or upgraded to a more expensive plan and got a partial refund on what was paid before. So AFAIK, the full amount is charged and needs to be cleared in order to terminate.
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thx u notworthy.gif
Jjuggler
post Dec 25 2017, 11:26 AM

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Planning to buy RB750Gr3 Mikrotik hEX. Is it good? Suddenly hand feeling itchy to buy new router to test out.
fruitie
post Dec 25 2017, 11:59 AM

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QUOTE(radiohear91 @ Dec 25 2017, 07:11 AM)
Just received sms.. bill overdue 2 months liao.. wtf... how to check online? Btw i install early dec.. hmm
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Unifi.com.my
SilentForever
post Dec 25 2017, 12:30 PM

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fruitiesoonwai, I livechat with TM about the discount and they said need proof and depend on customer package etc. confused.gif Mine is from 50mbps Thank You with Aneka to RYE 2017 with Ruby and Jumbo. Discount listed as RM150. Bill will be refresh 3rd of January of 2018. Now still showing old package bill price. How do I report this? mad.gif
fruitie
post Dec 25 2017, 12:51 PM

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QUOTE(SilentForever @ Dec 25 2017, 12:30 PM)
fruitiesoonwai, I livechat with TM about the discount and they said need proof and depend on customer package etc. confused.gif  Mine is from 50mbps Thank You with Aneka to RYE 2017 with Ruby and Jumbo. Discount listed as RM150. Bill will be refresh 3rd of January of 2018. Now still showing old package bill price. How do I report this?  mad.gif
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Just share a screenshot from soonwai and tell them you want similar one. You are supposed to get RM 200 discount and not RM 150.
They insisted it's correct and asked me to wait until my bill is out, I told them I have no time to wait for that and dispute another round. I requested them to calculate for me with RM 150 discount and I will need to pay only RM 189. Obviously they can't and filed a report for me.
nexona88
post Dec 25 2017, 02:35 PM

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QUOTE(radiohear91 @ Dec 25 2017, 07:11 AM)
Just received sms.. bill overdue 2 months liao.. wtf... how to check online? Btw i install early dec.. hmm
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https://unifi.com.my/unifi-en/index.page

darkueki
post Dec 25 2017, 02:42 PM

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Is the bill correct?Start 1st Dec, bill cycle 19th.
Thank you.

This post has been edited by darkueki: Dec 25 2017, 02:43 PM


Attached thumbnail(s)
Attached Image
fruitie
post Dec 25 2017, 02:58 PM

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QUOTE(darkueki @ Dec 25 2017, 02:42 PM)
Is the bill correct?Start 1st Dec, bill cycle 19th.
Thank you.
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It's better to see breakdown from online statement.
messimagic
post Dec 25 2017, 04:29 PM

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Hi sifus here, I have upgraded my unifi from 50 to 100 Mbps.

Does my current bill look ok?


Attached Image

Please advise. Thanks.
fruitie
post Dec 25 2017, 05:40 PM

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QUOTE(messimagic @ Dec 25 2017, 04:29 PM)
Hi sifus here, I have upgraded my unifi from 50 to 100 Mbps.

Does my current bill look ok?
Attached Image

Please advise. Thanks.
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There's another RM 50 special discount.
choonsern
post Dec 25 2017, 08:29 PM

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billing is such a pain when it comes to upgrading at unifi
Mazda9
post Dec 25 2017, 08:31 PM

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Can someone show me how does the bill looks like with 100mbps +Mega pack + standard pack +600 minutes free = RM189 before gst.

Also, is Rm189 is the cheapest package for 100 mbps plan above?

This post has been edited by Mazda9: Dec 25 2017, 08:32 PM
Ben Ling
post Dec 25 2017, 08:32 PM

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guys, my bill for this month is RM201.67 before GST, shouldn't it supposed to be RM189 ? I have the Unifi Pro

my total fees for HyppTV is RM116, UniFi RM85.67 = RM201.67

Upgrade starts on 6 Dec

new bill date is 19 Dec to 18 Jan

This post has been edited by Ben Ling: Dec 25 2017, 08:57 PM
Ben Ling
post Dec 25 2017, 08:57 PM

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QUOTE(Mazda9 @ Dec 25 2017, 08:31 PM)
Can someone show me how does the bill looks like with 100mbps +Mega pack + standard pack +600 minutes free = RM189 before gst.

Also, is Rm189 is the cheapest package for 100 mbps plan above?
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RM179 to those who already got a special discount RM10 on VIP 5
fruitie
post Dec 25 2017, 09:05 PM

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QUOTE(Ben Ling @ Dec 25 2017, 08:32 PM)
guys, my bill for this month is RM201.67 before GST, shouldn't it supposed to be RM189 ? I have the Unifi Pro

my total fees for HyppTV is RM116, UniFi RM85.67 = RM201.67

Upgrade starts on 6 Dec

new bill date is 19 Dec to 18 Jan
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Yours same like mine. You have to pay for both Ruby and Jumbo.
Prorated Jumbo + full Jumbo + full Ruby.
lyc1982
post Dec 25 2017, 09:06 PM

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here’s my first bill for 100Mbps looks like...

but odd thing is previously the hypptv charge is lower than Residential high speed internet portion, but this latest bill is showing the opposite...
Attached Image

This post has been edited by lyc1982: Dec 25 2017, 09:07 PM

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