i logged case on 20 Dec. Today i see case closed. still no 5G 🤦🏻‍♂️

i logged case on 20 Dec. Today i see case closed. still no 5G 🤦🏻‍♂️

They simply close without solving it? So unprofessional

I have contacted them the 2nd time since they told me to contact them if I couldn't get 5g after 3 working days. First they told me, I am on old MEGA plan so I have to switch to the new MEGA plan. I am currently on the RM80 Mega plan which is more or less the same as the new MEGA plan and I've checked on Celcom Life, that my plan is 5g ready. Then asked me to give address of where I can't get the 5g signal and asked me to do speedtest also  At the end, they told me they will highlight this matter to their respective team and to try from time to time. No deadline given also when they are going to resolve this 

I have contacted them the 2nd time since they told me to contact them if I couldn't get 5g after 3 working days. First they told me, I am on old MEGA plan so I have to switch to the new MEGA plan. I am currently on the RM80 Mega plan which is more or less the same as the new MEGA plan and I've checked on Celcom Life, that my plan is 5g ready. Then asked me to give address of where I can't get the 5g signal and asked me to do speedtest also  At the end, they told me they will highlight this matter to their respective team and to try from time to time. No deadline given also when they are going to resolve this 

Just read my post above, that’s the only reason.

they need to provision your line/number  only then you can use 5G. Yes,r eally not efficient at all

They even funny. When you call them, they ask you whether have reset network. But problem is, if you need to reset network, you have to end the call only can reset. Then their job is done. One call KPI achieved. After reset also no 5G.
Yes. They simply give answer without proper handling. You tell them you at their PJ HQ also no 5G. They will say 5G not stable yet. Hahahahhaha
I wonder why their technical so weak until cannot find what the root cause of some user unable to get 5G as well as the solution to fix it. So weak? Or purposely control the number of 5G user to save the cost?

Hi sifus sekalian, would like to know if the "free" 5g from Celcom will be unlimited or will be deducted from my original mega postpaid quota? juz received a sms saying my internet quota is now 100% used. Not sure whether it is related to the enabled 5G or not

Only if you receive CASE ID via SMS is real escalation. The rest they will just simply mark the case as solved after end call.

Should be the SOP. They just talk sweet to you without any real action. So your case will not solve after 1 era.

Yeah.. I recived case id. When i chk in Life app, i noticed case status as closed. Made a bit of noise, received a call saying case still under investigation, and 'reminded' me not to follow up everyday. I'll get an SMS once case resolved. 

I checked my LIFE app. 3 report numbers, all closed, all not resolved. All related to still not getting 5G. Celcom is so bad.

I can finally use 5G service this morning, after pestering & forcing Celcom to provide me with a ticket number for a few days.
They provided me with a case number yesterday, and this morning, i could see 5G is up & running.

TL/DR - whenever you guys call & complaint, FORCE them to provide you with a case number.

Did you get the 5g sms activation?

As long as the case is escalated to the support team, then will just close the case. same as yoodo. no tracking on support team. cowboy town.

Nope. Noticed the 5G icon on my iPhone 13PM when i was about to go to work. I guess, the SMS does not matter.. as long as the 5G is activated..

Anyway, i pestered Celcom's Cust Care via their Twitter account after all other efforts via WhatsApp, FB & direct chat thru Celcom's portal went unattended..

Guess what. 4th report number today. No idea how their SOP is within the organization. Really a cowboy town.
Running a company like a government department.
Pestering them daily?