Submit aduan yesterday, today morning get call due to my MCMC complaint. Just now reboot my device for fun and test luck. Guess what is that! 5GGGG! First report was made on 14 Dec. Call Celcom almost every 2 days to followup. A lot of excuses until make aduan to mcmc.

Just try it. Your right to get 5G as promised.

https://aduan.skmm.gov.my/

Maybe it worked with other people?

These telco/internet customer service really think we customers are dumb.

Like last time.. complain home internet slow..

Reply: "Mungkin ada org lain juga pakai. Bila ramai pakai, mmg internet jadi slow."

?????

Will submit the report to MCMC next week.

Celcom learn a lot from TM maybe. "Restart router" since streamyx days.

Today received SMS: Your case is taking longer than usual and is currently still under investigation. You do not need to contact us as you will be updated via SMS once the issue is resolved. Your patience is appreciated. Sincerely, Team Celcom

Yeah.. Same here


TQ for the heads up

Mind me asking which sub-category you selected when reporting?

No coverage 4g/LTE. The category doesn’t matter. Just huraian masalah that part you describe it clearly will do.

Update: After threatening them to proceed with MCMC report earlier today, now I’m getting 5G.

Ah I see. I actually contacted them through twitter, but still nothing.. keep asking me to check from time to time. I guess they will take us seriously only if we complain to MCMC. Keep giving excuses why we couldn’t get 5g, today my friend called CS and was told that there is no 5g coverage in Kuching 😓. Do they even know that we can check ourself the coverage in the DNB website?

Finally. Getting 5G today


Attached thumbnail(s)

I didn’t get any SMS though.

How does the Celcom Mega 188 Free Roaming works? Do I just select the eligible operator and I don’t really need to subscribe either 7 or 30 days pass?

After claim the xmas 2gb free data, cannot connect to 5g anymore. WTH

Mega 188 roaming no need 7/30 days passes. Just make sure you switch on Data Roaming at phone setting will do.

I went Indonesia last month but keep “No Service” until I manually select network and try one by one only able to connect. All the way no issue. Work normally.

ok thanks. no need to pick the preferred telco? can pick anything ah?

For my case, when I landed. I keep on and off Airplane mode keep no service. Later I manual select network instead of auto, only 1 telco get connected to service.

Free mega roaming for Mega 188 only covers 23 countries.

The 5G availability is not consistent. Not sure if it's due to Celcom or DNB.

For example, in last 4 days, I was at this cafe, sitting for 2 hours and I had 4 full bars of 5G.

Today, same cafe, same table, no 5G at all even after I restart my phone. Just 4G+.

Most likely Celcom. I have 2 5G phones side by side, the Celcom one just went no 5G at all few days ago, lasted 1-2 hours. After that ok again.

Looks like Celcom switched off its 5G entirely since this morning because those areas that I frequent often in KL that normally have 5G in last 4 weeks, have no 5G today.

There should be 5G coversge in Ipoh, especially town center but no 5G for Celcom. Only 4G

Update, able to get 5G after reset network setting.

Hello Ipoh



This post has been edited by hobbes1001: Dec 26 2022, 05:19 PM