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 Celcom/Xpax Fan Club v4, #NoKelentong

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Susuwatari
post Nov 1 2022, 12:36 PM

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QUOTE(skeith @ Nov 1 2022, 12:09 PM)
i just check the celcom 5G FAQ.

there said u need to received a notification from celcom yet inorder to connect to 5G.

n its automated.
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I asked their CS, told me the same thing. Hopefully iphone users still get to join the free trial by the time it's activated.
Susuwatari
post Dec 16 2022, 12:07 PM

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SKMM people told me Celcom is overwhelmed, give them a few days to sort it out, lol
Susuwatari
post Dec 19 2022, 10:54 AM

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Files 2 reports since last Thursday (the first one auto canceled by Celcom for no reason). And today the CS told me the reason is that I have insufficient Internet balance. What a joke, I have 42GB left and is on auto pay.
Susuwatari
post Dec 20 2022, 04:57 PM

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QUOTE(katz79 @ Dec 20 2022, 04:22 PM)
Hi to all... My problem with Celcom is even worst. Go bluecube want change sim card due to my existing sim was too old yesterday. CS said system slow so just give me the new sim and wait until old sim don't have any line. Today morning old sim don't have 4G data anymore. My work need data so change to new sim but the problem is can't call in or out anymore while only got 4G service  rclxub.gif WTH... Change to new sim also can't due to their system problem. They report to IT department for this issue. So now only internet call can get through and can't received any TAC from internet banking. Told to wait 24 hours. Haish....  bangwall.gif
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They talk onsense la, mine on esim also can't get. Also, I just moved to the new lightning mega plan few months ago.
Susuwatari
post Dec 21 2022, 12:52 PM

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This is the third day of my second report, and the CS called me and asked me to restart my phone. She closed my report right after that without verifying with me. Of course, the problem still persist.
Susuwatari
post Dec 21 2022, 05:40 PM

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Their person in charge higher-up called me just now, apologized on behalf of their customer supports because of the conflicting and illogical answers given. He said it's because the 5G component is not loaded automatically into the system for the eligible users so they are doing it manually now. Same goes for all users who still not getting 5G. He would personally follow up my request and aim to do it within 24 hours or max 48 hours.
Susuwatari
post Dec 21 2022, 07:52 PM

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QUOTE(faidz85 @ Dec 21 2022, 07:38 PM)
Just ported in from yoodo. The process took about one day.

Now I can use the 5G modem on my phone haha.
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Mine also activated already.
Susuwatari
post Dec 22 2022, 09:29 AM

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QUOTE(perky @ Dec 21 2022, 11:16 PM)
I have contacted them the 2nd time since they told me to contact them if I couldn't get 5g after 3 working days. First they told me, I am on old MEGA plan so I have to switch to the new MEGA plan. I am currently on the RM80 Mega plan which is more or less the same as the new MEGA plan and I've checked on Celcom Life, that my plan is 5g ready. Then asked me to give address of where I can't get the 5g signal and asked me to do speedtest also  shakehead.gif At the end, they told me they will highlight this matter to their respective team and to try from time to time. No deadline given also when they are going to resolve this  doh.gif
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Just read my post above, that’s the only reason.
Susuwatari
post Dec 26 2022, 11:32 AM

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QUOTE(brandonkl @ Dec 26 2022, 11:07 AM)
The 5G availability is not consistent.  Not sure if it's due to Celcom or DNB.

For example,  in last 4 days, I was at this cafe, sitting for 2 hours and I had 4 full bars of 5G.

Today, same cafe,  same table, no 5G at all even after I restart my phone. Just 4G+.
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Most likely Celcom. I have 2 5G phones side by side, the Celcom one just went no 5G at all few days ago, lasted 1-2 hours. After that ok again.
Susuwatari
post Jan 31 2023, 06:00 PM

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QUOTE(xtrabite @ Jan 29 2023, 08:13 PM)
Today is my first day.. i think it will depend on the coverage.. if that area there’s no 5G, it will go to 4G..
Based on my 5G coverage area, my place is at the edge of the map.. download speed is about 298mbs..
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Yeh, normally slowest speed hovers around 300, otherwise it's much higher.
Susuwatari
post Feb 23 2023, 05:21 PM

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QUOTE(eternity4av @ Feb 23 2023, 04:10 PM)
for those u have 5g right, do u need to replace ur sim in order to experience that?
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Not required.
Susuwatari
post Nov 1 2023, 07:37 PM

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QUOTE(!@#$%^ @ Oct 31 2023, 03:12 PM)
anybody used roaming in japan recently? how is it? any issues?
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No issue, was using Celcom roaming few months ago when I was there.
Susuwatari
post Nov 5 2023, 11:44 AM

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QUOTE(Fortezan @ Nov 4 2023, 05:41 PM)
Thinking to get the 7 Day Roaming Pass (RM58) for my upcoming trip to Japan which mentioned able to get 5G, is this true? Anyone tested?
I'm currently on an old plan (Lite+M Pass) which does not have 5G access, am I still able to get 5G in Japan with this roaming pass or do I need to switch to a 5G plan locally first?
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No 5G unless they change suddenly.

 

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