Celcom/Xpax Fan Club v4, #NoKelentong
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 Sep 29 2019, 02:50 PM
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#1
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Junior Member
630 posts Joined: Nov 2009  
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QUOTE(judehow @ Sep 20 2019, 11:30 AM) Have you all subcribe to XPAX LITE ? Question on xpax lite:XP Lite™ 1GB Monthly High-Speed Internet Unlimited Calls to All Networks RM 28/month thanks  If i only need voice, I don’t need to size up to M or L pass rite? So a monthly commitment of rm28 instead of rm38 |
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Dec 22 2022, 12:08 AM
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#2
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Junior Member
630 posts Joined: Nov 2009
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i logged case on 20 Dec. Today i see case closed. still no 5G 🤦🏻♂️
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Dec 22 2022, 05:38 PM
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#3
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Junior Member
630 posts Joined: Nov 2009
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QUOTE(jiaen0509 @ Dec 22 2022, 08:28 AM) Only if you receive CASE ID via SMS is real escalation. The rest they will just simply mark the case as solved after end call. Yeah.. I recived case id. When i chk in Life app, i noticed case status as closed. Made a bit of noise, received a call saying case still under investigation, and 'reminded' me not to follow up everyday. I'll get an SMS once case resolved. Should be the SOP. They just talk sweet to you without any real action. So your case will not solve after 1 era.  |
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Dec 23 2022, 05:15 PM
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#4
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Junior Member
630 posts Joined: Nov 2009
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QUOTE(jiaen0509 @ Dec 22 2022, 07:40 PM) They threaten you not to call hahaha. Solve the issue then no user will have time to call u. Today received SMS: Your case is taking longer than usual and is currently still under investigation. You do not need to contact us as you will be updated via SMS once the issue is resolved. Your patience is appreciated. Sincerely, Team Celcom  QUOTE(jimbet1337 @ Dec 23 2022, 09:55 AM) I checked my LIFE app. 3 report numbers, all closed, all not resolved. All related to still not getting 5G. Celcom is so bad. Yeah.. Same here  QUOTE(jiaen0509 @ Dec 23 2022, 04:11 PM) Submit aduan yesterday, today morning get call due to my MCMC complaint. Just now reboot my device for fun and test luck. Guess what is that! 5GGGG! First report was made on 14 Dec. Call Celcom almost every 2 days to followup. A lot of excuses until make aduan to mcmc. TQ for the heads up Just try it. Your right to get 5G as promised. https://aduan.skmm.gov.my/  |
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Dec 24 2022, 02:41 PM
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#5
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Junior Member
630 posts Joined: Nov 2009
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Finally. Getting 5G today
Attached thumbnail(s) 
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Dec 24 2022, 05:56 PM
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#6
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Junior Member
630 posts Joined: Nov 2009
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I didn’t get any SMS though.
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Dec 29 2022, 12:32 PM
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#7
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Junior Member
630 posts Joined: Nov 2009
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5G speedtest at Cyberjaya Attached thumbnail(s) 
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