Guys..if I take iPhone XS on easyphone does it requires upfront payment?

6months upfront of the plan+ Monthly device?

Hi all,
just updating for the benefit of others with same issue of no 5G access. I have finally received 5G access a few days ago. The back & forth process was long indeed! CS would call regularly to see if I managed to receive 5G & always saying that my number has been provisioned with 5G settings, my ultimatum that I will leave celcom & that any contract outstanding must be waived for not fulfilling their end of the bargain seem to have worked. Upon asking how they resolved the issue, this was their answer:

"Although was number was already provisioned 5G access, upon deeper backend diagnosis, they discovered that my number wasn't fully assigned. Once that was rectified, I was able to receive 5G access" So if you are still having issues, ask them to look deeper into their backend, they generally don't seem to do this, as they more often than not think it's the user not having the right settings on their phone. Just keep pushing & insist with speaking to supervisor/manager, once you get hold of them, also insist on a callback every 3 days or so to provide an update. This in the end worked for me. Good luck to those who have the same issues.

Incidentally, I was outside Digital Mall P.J when I realized I had 5G connection & a speedtest produced 900+Mbps download speed. At home in my apartment in section 5 P.J i'm getting around 600+ download. Not too shabby!

Cheers!

SKMM people told me Celcom is overwhelmed, give them a few days to sort it out, lol

I tried the mix n match 5G enabled plan no 5G.
Used unifi mobile sim, immediately got 5G on same location.

Celcom problem. Same boat with you. Create report via Customer Service. Hopefully can be resolved in a few working days

So they purposely let only a number of users to use 5G because they can’t fulfill the demand? That explains why not everyone manage to get 5G lol

So now, after the “switch”, you can get 5G?

When I lodged a report 2 days ago, the didn’t say anything about discrepancy at their backend. Stated clearly to them I’m on Mega Lightning package and they just acknowledged that.

Final message from them, the usual generic reply:
“Thanks for waiting and as checked your account seems to be ok but currently the connection for iPhone seems to be a bit unstable ya which is why you may not get the 5G coverage. We advice to restart and retry from time to time ya for the time being while we resolve the connection issues.”

Still can’t get 5G as of today.

Just tweeted to celcom twitter, and they said got network problem can't check.. lol...

Nice deflection. I guess it's consistent throughout the CS team as instructed by higher ups.
So obvious that they can't rollout properly and just provide excuses when responding to customers.

It has been days now. Can't get 5G on my phone to work.

Did you reach out to CS?

I’m going back and forth trying to convince them their CRM may have not activated 5G access for my account. They’re telling me to reach out to Apple why 5G option is not there. Pengsan…

How long did you get the message after you contacted CS? I contacted them and they admitted that they are having issues with 5G for iphone users. Told me to contact them back again if i don't get it within 3 working days. I'm on the RM80 Lightning package.

Hi bro, I didn't get this SMS notification after contacting CS. So lazy to follow up. What kind of add on is this? I thought Mega Lightning Package already covered 5G?

To 'turn on' this add on, still have to go thru CS or can self service via SMS / Celcom Life app?

You called them again after 4 days of no update? Looks like I need to contact them again if nothing is happening after 3 working days.
Talking about the account, they told me the 5g component is ready for my account.

Files 2 reports since last Thursday (the first one auto canceled by Celcom for no reason). And today the CS told me the reason is that I have insufficient Internet balance. What a joke, I have 42GB left and is on auto pay.

This is the third day of my second report, and the CS called me and asked me to restart my phone. She closed my report right after that without verifying with me. Of course, the problem still persist.

every CS gives different answers. they said my area no 5G coverage   

I basically gave up on celcom's 5G.. even my friend's postpaid that listed eligible also doesn't have 5G on his phone, what a looser side from celcom. Cs keep saying wait for 5G sms.

Their person in charge higher-up called me just now, apologized on behalf of their customer supports because of the conflicting and illogical answers given. He said it's because the 5G component is not loaded automatically into the system for the eligible users so they are doing it manually now. Same goes for all users who still not getting 5G. He would personally follow up my request and aim to do it within 24 hours or max 48 hours.

i logged case on 20 Dec. Today i see case closed. still no 5G 🤦🏻‍♂️

They simply close without solving it? So unprofessional

they need to provision your line/number  only then you can use 5G. Yes,r eally not efficient at all

Hi sifus sekalian, would like to know if the "free" 5g from Celcom will be unlimited or will be deducted from my original mega postpaid quota? juz received a sms saying my internet quota is now 100% used. Not sure whether it is related to the enabled 5G or not