QUOTE(reanimation_84 @ Sep 29 2017, 11:56 AM)
Currently have a comprehensive insurance with GE. Paying 3k a year. Heres the breakdown:-
Life--100k
CI- 75k
R&B 200
Annual limit 120K
Life time 1.2mil
Planning to change my current plan to either AIA or Allainz. Due to offering better coverage for the same mount of premium. In terms of product Allainz is offering a better deal. But I would like to look at the overall, such as when it comes to claims.
Checked Allainz fb page and it received lots of complaints. Whiles AIA i think they dont have a review page.
Looking for feed back for these 2 companies.
Thanks.
So far my claims and the ones done by colleagues are ok 🤓
If you're signing up with an agent then perhaps it's wiser to look into his/her work ethic.
I'll share a story of one claim I did earlier in the year.
"Client went to the hospital for a check up, his case fell under the specific illness of 120 days. Which means technically he won't be covered. However the intermediary issued the GL saying everything is ok, the treatment plan submitted by the doctor is covered. (Guarantee letters are usually issued by an intermediary based on a set of instructions set by the insurance company).
However when he was discharged they said cannot claim because apparently the treatment plan changed and the new one wasn't covered. The issue is, given his case wasn't life threatening the doctor should have updated the intermediary and see if there's any changes in the coverages. He did not. Which means somebody screwed up. I requested the intermediary to issue me an official letter explaining what had happened and I wanted to bring it up to the hospital. They didn't want to and request to speak to my client and explain it to him personally. I told him "if all you can do is speak to my client and explain to him the situation then what use am I as an agent?"
So never mind, I confirmed the process flow with the intermediary staff and brought up the matter to the claim department at Allianz. I explained the situation to them and they recognised that something has gone wrong. 2 days later they got back to me and informed me that they had launched an investigation and I can now proceed with the claim.
All in all, everything was gao tim within a week. I think coming from an external audit background, how I interviewed the staff and understood their process flow enabled me to ensure my clients get the protection that they are legally entitled to.
At Allianz we are committed to our clients 🤓 get in touch with an agent you trust to carry out your interest when it counts and you'll be ok 😀
Best,
Jiansheng
This post has been edited by Holocene: Sep 29 2017, 12:40 PM