Can anyone shed some light why during admission with AIA Regular Med Plan 250 card, the patient still need to submit a 30k deposit in cash to the hospital before admission? Panel hospital and doctor. Any reason for this?

Will post more information later but for the next few days I'll be busy dropping by the hospital first.

FYI the insurance has been since year 2007, then changed to a new medical card in 2013.

This post has been edited by Icehart: Aug 16 2017, 10:37 AM

How long does it take for AIA to issue GL? It's been almost 48 hours now..

That's weird, I'm already staying at the room and they have photocopied my medical card they even know my coverage. Just checked with my agent and that AIA has not been notified, wtf this is platinum hospital definitely gonna chase later.

So here is some update on my situation in case anyone's interested in it.

My mother has the plan 250 medical card coverage from AIA and was admitted to Sunway Hospital for stroke. She was a transfer patient from government hospital and during the admission the doctor filled in the prerequisite to have 20k cash for "Deposit". So have to cough up this amount somewhere.

7 days later the bill comes to around 20k+ and fully reimbursed by AIA with exception to some small negligible items. Pretty satisfied with the insurance although waiting for my agent to get back to me on the 20k deposit requirement. He already filed a case with AIA.

Honestly the program is good but the app sucks!

AIA agents, can advise how is the 20% + 30% cashback for Fitness First calculated?

The monthly fee for FF is RM 229

I asked and they throw back the ball to AIA.
20% discount I think that's clear but the grey area is the 30% cashback, how is it calculated.

Both of you take it to the PMs la, I want to read new things on Insurance industry all I see is the wall of text.

Hmm this what's the limit let's say after a patient get stroke?
Like AIA depending on plan is up to certain limit and 60 days post hospitalization only.

For AIA, can I take the medical claims forward to AIA office if the agent is unreachable/contactable?