Any prudential agent care to answer my question ?

1) I went to cancel 1 of my policy yesterday and was told that my credit card link to that policy only will be able to cancel after 14 days of telling them. So, today i got charge for the policy that I cancelled yesterday. I dont think bank is going to stop the charges so means my money gone liao. Is it better to do online banking rather than credit card ? Since I pay only when I need to rather than let them charge blindly to my card ?

2) Is there any different between monthly charges and yearly ? Heard someone say monthly charges has higher total amount compare to yearly.

3) My agent said can upgrade my medical plan from 75 year to 80 year and yearly no limit on claiming up till 1million but increase my premium by rm 100 per month.. Such a low benefit charging so high. My gf medical card from AIA offer almost the same benefit but even cover up till 99 years old and only cost rm 200 per month. Why prudential benefit is lesser but cost more ?

I've further checked with my Claims and Underwriter.

1. If your policy is a life and/or medical policy, there won't be an issue to make a claim for anything related to injury or death while performing the dangerous sports.

2. If it's a Personal Accident policy then there might be a clause that will restrict you to make claims for injury or dismemberment

3. if it's a new policy that you are applying for then you will need to declare on the dangerous activity that you perform daily / weekly / monthly by answering the questionnaire form. Should your risk be accepted and thereafter there is any claims related to your dangerous activity, it will be paid for by AIA

4. If the policy falls within the 2 years disputable period then AIA has the right to investigate into your claims.

Hope this is clear for you.

1. You can change your payment mode from auto billing from ur credit card to manual billing or online banking but it does sound weird that they still charge you after your policy is cancelled because the admin should have stopped the billing towards your credit card. But since you said their policy is only able to cancel 14 days after that then I would suggest you change your payment mode to manual billing until they processed your cancellation.

2. If it's an investment link policy then there is no difference in the premium payable but you'll see slightly more on your cash value

However if it's a traditional insurance policy then you can save up to 5% on your premium if you pay yearly.

I went to the branch to cancel. Didn't know it takes 14 days to cancel my credit card. The staff said every month first week they will send the request to charge the credit card. So nothing they can do. Of course bank side will ask me to find back merchant. No matter how they kick the ball.. you are the one that is going to pay the bill. So for them they seem to not care about it. Guess this month money gone too..only can get a little back through surrender value.

Do you meant 5% premium include medical policy ?

Yes 5% is inclusive for standalone medical card

And yes most likely burn and get back little from ur surrender value unless you make noise to the insurance company based on your cancellation date and would like to get a full refund on the monthly premium

1.The request for credit card deduction is done every Friday, and in your case it was requested last week Friday and the transaction only reflected after 1 day.

You may check with the office whether the amount paid on Friday is in the suspend account. If yes, then you may request for a refund.

There is up to individual preference when it comes to payment. If you prefer to do online transfer you may do so. You can even call and pay thru phone.

2. It depends on whether your policy is an ILP or traditional type of policy. Only traditional type has a discount if pay yearly, half yearly or quarterly

3. No comment. Not in the business of bashing other products.

Actually I went to branch to cancel yesterday 2/10. The staff told me they will charge the credit card first week of the month. But my credit card deducted on 3/10 which after I went to the branch. So you think it is still possible to get a full refund on month of October ?

No, the credit card request will be issued every Friday every week without fail unless there is a problem with the card or debit card.

If this week deduction is unsuccessful, it will retry the next week.

The surrender is not an immediate (otherwise the counter would have given you the check) as it needs to be process by the accounts dept for the payment.

It is best that you check with the counter that you had surrendered the policy whether it goes into the suspend account.

You may also call your servicing agent as your agent has access to your policy details.

-Double post-

This post has been edited by roystevenung: Oct 3 2017, 12:39 PM

Thanks. Just called SC and they ask me to provide the credit card statement. Hopefully can get the refund.

Roy, how about prudential medical linked card with life etc? It's same with prudential term life?

So Nepal considered as dangerous too? Lol..

Thanks for the info!

So if it's a new hobby, have to inform our insurance agent then ya

Yes, if you're planning to do this as a long term hobby then you will need to declare, if it's just a once in a blue moon kind of thing then don't need to.

Are you asking for the medical card or life? As mentioned the medical card will not cover self inflicted injuries (irrespective of whether it is attached in the ILP or Term Life).

Visit Nepal touristy spot is ok, unless you plan to scale up Mount Everest

Hi all,

I'm looking to get a medical insurance/card for my 1 yr toodler, my wife & myself. I've done some googling but would like to hear some opinions from you guys. Which company should I choose in terms of claim reliability?


Thanks in advance!

Here is AIA claims payout recently =)




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Any Axa-Affin agent here? The agent said can upgrade my policy from 90 years to 100 years FREE. Just want to ask is it really "FREE"?

Insurance is never FREE unless it's a charity.

Most likely it's just an extension of your policy from 90 to 100 years provided you have sufficient money to pay for it. Otherwise it's just letting you know that you can renew up to 100 years old but whether you can afford it later on or not is subject to ur bank account.

For better clarification you can always call up the insurance number hotline to ask because I rarely see any agent from that company in here.

Thanks Lifebalance for response.
Ya, she said is extend to 100 years without additional premium. But like you said, not sure will it reduce the cash value inside which cause me have to pay more when it is insufficient OR option to renew up to 100 years.. will check further with her.

I also curious AXA Affin plan sounds too good with competitive monthly premium but still not popular in Malaysia...and always got "upgrade" from the agent...

If something sounds too good to be true, always check on the policy on the terms and condition written, low monthly premium =/= better policy, neither high monthly premium =/= superior policy.

Can't comment much on the upgrade part

Instead of looking at the company, choose your agent instead. Company wise, its too subjective to give comment eh.

Perhaps it is an additional rider whereby the cost of insurance only comes in at age 91 onwards. Have to look through the fine print.