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Unifi Official TM UniFi High Speed Broadband Thread V29, Speed Upgrade Starting Soon!

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cucubud
post Jan 26 2017, 01:44 PM

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QUOTE(jeon2 @ Jan 26 2017, 01:37 PM)
This is their reply:

With regards on the query, kindly be inform that not all Unifi customer will get free upgrade. The Free Speed Upgrade is subject to the Technical and Service availability. Technical limitation is something that we can’t avoid. There will be some customers who will not be able to enjoy the Free Speed Upgrade due to this factor.

Should customer not eligible for free upgrade, TM will offer customer the other option under Thank You Surprise as you received.

We hope we have addressed your concern and look forward to serve you better.

Regards,
*
They are telling you that your area infra cannot support 10Mbps?
Check with your neighbours . Any of them has higher speed than yours.
Or you call 100 and said you want to upgrade to 30Mbps (since no more 10Mbps new order).
See whether they said can or cannot.
If they say cannot, then your area is limited.
If they say can, then ask them why didn't get free upgrade to 10Mbps.
westlife
post Jan 26 2017, 01:45 PM

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QUOTE(jeon2 @ Jan 26 2017, 01:37 PM)
This is their reply:

With regards on the query, kindly be inform that not all Unifi customer will get free upgrade. The Free Speed Upgrade is subject to the Technical and Service availability. Technical limitation is something that we can’t avoid. There will be some customers who will not be able to enjoy the Free Speed Upgrade due to this factor.

Should customer not eligible for free upgrade, TM will offer customer the other option under Thank You Surprise as you received.

We hope we have addressed your concern and look forward to serve you better.

Regards,
*
Are ur account in "good order" all the time? Not outstanding balance and bill payment online at all time?

If yes, no reason that VIP5 does not not upgrade to Unifi10.
jeon2
post Jan 26 2017, 01:59 PM

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QUOTE(westlife @ Jan 26 2017, 01:45 PM)
Are ur account in "good order" all the time? Not outstanding balance and bill payment online at all time?

If yes, no reason that VIP5 does not not upgrade to Unifi10.
*
auto debit bill paying every month, got frequent call from TM and Maxis to offer 10Mbps in past. Not sure about VIP10 in neighborhood but definitely Maxis 10Mbps is existing in our Taman.
alexwsk
post Jan 26 2017, 02:47 PM

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QUOTE(jeon2 @ Jan 26 2017, 01:59 PM)
auto debit bill paying every month, got frequent call from TM and Maxis to offer 10Mbps in past. Not sure about VIP10 in neighborhood but definitely Maxis 10Mbps is existing in our Taman.
*
time for mcmc complain yea, keep em coming rclxms.gif
i wanna trade my vip10 RM60 jumbo pack with upgrade to unifi30, see how tm replies laugh.gif
kenny79
post Jan 26 2017, 03:05 PM

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My streams only got offer the 10 minus for bill if intake webe
westlife
post Jan 26 2017, 04:13 PM

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QUOTE(alexwsk @ Jan 26 2017, 02:47 PM)
time for mcmc complain yea, keep em coming  rclxms.gif
i wanna trade my vip10 RM60 jumbo pack with upgrade to unifi30, see how tm replies  laugh.gif
*
TM the most screwed up part is that they are really having 101 patterns/variants of the package for similar things the customers received. Thus, this is the main reasons that there are happy customers who pay much lesser for the same thing than others and again they are corresponding no of unhappy customers who pay higher price for the same thing. cool2.gif
jusbella
post Jan 26 2017, 04:20 PM

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After all these complication, complaint, everything they messed up, the price all not standard, some price for normal consumer become staff price/OKU price, some even lucky getting cheaper than staff/OKU price.
westlife
post Jan 26 2017, 04:21 PM

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QUOTE(jusbella @ Jan 26 2017, 04:20 PM)
After all these complication, complaint, everything they messed up, the price all not standard, some price for normal consumer become staff price/OKU price, some even lucky getting cheaper than staff/OKU price.
*
Exactly. This is the reason why the unhappiness of customers come from.
fruitie
post Jan 26 2017, 04:39 PM

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QUOTE(jusbella @ Jan 26 2017, 04:20 PM)
After all these complication, complaint, everything they messed up, the price all not standard, some price for normal consumer become staff price/OKU price, some even lucky getting cheaper than staff/OKU price.
*
And they still didn't learn the lesson probably. People are still receiving calls for RM 159 and RM 169 for Advance 30 for free upgrades to Advance 50.
They will wait for my official complaint then.
hazairi
post Jan 26 2017, 05:06 PM

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Uwaaaa! My surprise was only getting the HyppTV Jumbo pack. I'm staying in a high rise. That means it doesn't support speed up to 50mbps?
I read articles stating that VDSL2 can go up to 100mbps...

This post has been edited by hazairi: Jan 26 2017, 05:07 PM
sg999
post Jan 26 2017, 05:47 PM

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QUOTE(cannavaro @ Jan 25 2017, 07:37 PM)
jibai tm.. thank you surprise for unifi pro:
» Click to show Spoiler - click again to hide... «


Since I already have jumbo pack with the shitty aneka, only these lame packs are available:
» Click to show Spoiler - click again to hide... «


gonna try my luck with skmm..
*
Pls update with us. I Wish to know how tm reply blink.gif
xen0
post Jan 26 2017, 06:02 PM

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Hi, all need help here

I reset my RG4332 and restart it for me to reconfig.

the problem is the wifi ID is "username@unifi" and I dont know the password. Anybody know?

no DHCP via LAN connection . I set the ip manually to no avail for me to access 192.168.0.1 page.

Any idea for me to access this router?
cannavaro
post Jan 26 2017, 06:09 PM

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so I wrote something on tm's fb and got this reply:

Hi [my fb name here, go csi you will find it, lol]. You are important to us. This is the start of a year long campaign from TM and customers can expect more surprises in the coming month. You will hear from us from time to time as more new surprises become available. Thank you for your continuous support.

Ah, I feel important now. shakehead.gif
puke.gif


Icehart
post Jan 26 2017, 06:18 PM

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QUOTE(westlife @ Jan 26 2017, 01:45 PM)
Are ur account in "good order" all the time? Not outstanding balance and bill payment online at all time?

If yes, no reason that VIP5 does not not upgrade to Unifi10.
*
Got such thing?
Me always only pay when they suspended my account. tongue.gif
Yet still upgrade to 100Mbps.
biggrin.gif

QUOTE(hazairi @ Jan 26 2017, 05:06 PM)
Uwaaaa! My surprise was only getting the HyppTV Jumbo pack. I'm staying in a high rise. That means it doesn't support speed up to 50mbps?
I read articles stating that VDSL2 can go up to 100mbps...
*
It's quite well known. Some area may support 50Mbps but TM may not want to upgrade the package as some factors are outside of their control. E.g: Wiring from exchange to your unit is under your management.
hazairi
post Jan 26 2017, 06:22 PM

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QUOTE(Icehart @ Jan 26 2017, 06:18 PM)
Got such thing?
Me always only pay when they suspended my account.  tongue.gif
Yet still upgrade to 100Mbps.
biggrin.gif
It's quite well known. Some area may support 50Mbps but TM may not want to upgrade the package as some factors are outside of their control. E.g: Wiring from exchange to your unit is under your management.
*
so, i have no choice but to accept the jumbo pack gift? i mean, can't i wait if they upgrade my apartments infra in the future?
Icehart
post Jan 26 2017, 06:27 PM

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QUOTE(hazairi @ Jan 26 2017, 06:22 PM)
so, i have no choice but to accept the jumbo pack gift? i mean, can't i wait if they upgrade my apartments infra in the future?
*
Doesn't seem like you have a choice now.
You can file with MCMC and see where that goes.
aleluya
post Jan 26 2017, 06:47 PM

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Just wondering is it possible to use another user login ID for different address?

I have 2 unifi and I wish to change the login due to the 50Mbps offer.. Possible?
hazairi
post Jan 26 2017, 08:34 PM

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So, sad. Confirm can't get the free upgrade. Even if later in the future they upgrade the infra.. cry.gif


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SUSdD_se7en
post Jan 26 2017, 08:41 PM

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i subscribed to VIP5 and got the Adv10 thank you surprise.

but saw from the forum, they are ppl with VIP5 last year and got free upgrade to Adv10, and now to Adv30 (still paying RM149 +/- or top up RM10).

why tm are so inconsistent, double standard, and unfair treatment to different customer
JohnLai
post Jan 26 2017, 08:59 PM

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QUOTE(cannavaro @ Jan 26 2017, 06:09 PM)
so I wrote something on tm's fb and got this reply:

Hi [my fb name here, go csi you will find it, lol]. You are important to us. This is the start of a year long campaign from TM and customers can expect more surprises in the coming month. You will hear from us from time to time as more new surprises become available. Thank you for your continuous support.

Ah, I feel important now.  shakehead.gif
puke.gif
*
Ignore that.

The "other" more suprise is exactly the same.

Those are same voucher, hypptv channel and webe with different pricing/channel/duration.
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