mind if i ask where did you get this info ?

if it's true then i will just sit and wait, because i can't even see the "accept" button when i checked on the thankyou surprise website

hypptv useless

Cannot.

From a friend in TM. It's stated in FAQs

ok...thanks

Who would refuse and decline the free upgrade?
Everyone is looking forward to the free upgrade.

Unifi is getting to my nerves now ..Contract is gonna expired next month and they say I am not eligble for the 50Mbps upgrade. Can I know where can I complain about this issue.

This post has been edited by christina1: Jan 26 2017, 10:46 AM

How much you pay for your current package?

RM 209

Odd figure.
Did you get free upgrade to the current package?

Dont think so...How much u r paying?

This post has been edited by christina1: Jan 26 2017, 10:57 AM

I am still on VIP5 package.
If you have not got any free upgrade before, then you should get your free upgrade in this exercise.
Did you subscribed your current package under some special promotion?

Nope...I should get the 50Mbps upgrade .Looks like have to complain since contract gonna expire next month.

If that is the case, go and fight for your free upgrade.

Thanks for the input.

seems like the subscription rate will be permanent. and also eligible for free upgrade

btw, if subscribe online can get 1 month free. i applied online but after few days still noone called me for so i went to look for agent instead. after registered with agent and confirming installation date then suddenly got call from tm asking for online application confirmation saying if confirm online application only can get 1 month free. oh well

I believe your rate of RM209 is for the Unifi Advance 30 + Ruby Pack (old rates & Ruby was Rm10 more).
Currently, with the present rates, it would be RM179 (with either Aneka, Varnam or Ruby)

If you received a counter-offer (when terminating your subscription) or any free upgrade prior to 31st Dec 2017, you won't be eligible.

Either that or your area is unable to cater for 50mbps - which could be their technical limitation, mentioned in their T&C.
I know several friends living in highrises that only have 30Mbps as their max in their building.

Then again, no harm asking or raising an amicable dispute as I personally feel all Malaysians with existing subscriptions should benefit from the Bajet 2017 announcement & not conditionally (i.e. those who received a free upgrade in the past aren't entitled, etc).

Remember that your contract period will not be extended / renewed & should remain the same should you get the free upgrade.

This post has been edited by cOMMANDER pRASNTH: Jan 26 2017, 12:49 PM

VIP5 (RM149) since day 1 3 years ago, only get offer for jumbo pack and webe but not upgrade!
What is their standard?

This post has been edited by jeon2: Jan 26 2017, 12:53 PM

You are so screwed!
I thought no more VIP5 eventually. The lowest will be Unifi10.
You better go and ask them why you are not eligible for the free upgrade to Unifi10.

I subscribed to VIP5 at RM149 slightly more than two years ago, but I got this. How come you don't get it?

This is their reply:

With regards on the query, kindly be inform that not all Unifi customer will get free upgrade. The Free Speed Upgrade is subject to the Technical and Service availability. Technical limitation is something that we can’t avoid. There will be some customers who will not be able to enjoy the Free Speed Upgrade due to this factor.

Should customer not eligible for free upgrade, TM will offer customer the other option under Thank You Surprise as you received.

We hope we have addressed your concern and look forward to serve you better.

Regards,