Based on the advertisement in TM website regarding free upgrade, as Malaysia’s Convergence Champion, TM is answering the Government’s call towards making broadband more accessible and affordable for all Malaysians. This will also enhance the nation’s average broadband speed.
Hence, Malaysians will now enjoy faster broadband speeds thus enabling them to do so much more. As a nation builder, TM plays a role to provide higher speeds broadband at affordable price to improve the nation’s competitiveness towards becoming a high income nation by 2020.
Customers have to be registered for the qualifying services before 31st December 2016. However, the following will criteria are also applicable:
1) The customer must not have been given a free upgrade prior to the Budget 2017 announcement (those upgraded between May – September 2016)
2) Technical and service availability.
3) Customers under UniFi Smart Partnership Package are also not eligible because they are bonded with the current developer’s contract.
Apart from that, customers do not need to register or visit any TMPoint outlet. Customer need to give consent via e-mail or SMS. Once the consent is given, the upgrade will be done automatically in phases. There will be cases where the upgrading process will be done through TM Telemarketing Centre. Customers will be enjoying the speed upgrade in phases, starting from 1st January 2017. Customers will be informed via E-mail, SMS or telephone prior to implementing the upgrade at their areas.
However, you also may refer following link for further assistance:
https://www.tm.com.my/speedupgrade/Pages/index.html For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers).
When I signed up in Jan 2016, it was for 30Mbps download with 5Mbps upload. But TM silently upgrade to 10Mbps upload later...is this considered an upgrade already and I won't be eligible for upgrade in 2017?