Is it really? Box there so huge says 2 years warranty. Haha. Tomorrow live chat with them.

Does have any letter on box from samsung pay?
As i saw previous post, those redeem gear have a letter show warranty is one year

Yes. No matter how huge is tje writing, it is still 3 months lol. I asked before in live chat. Anyway, just go recomfirm with them

All items are redeemed. Haha

There's 2 receipts showing device serial no and yesterday's date. There's no congratulations letter like previous gear redemptions though. And the usual warranty sheet in the box but without stamp or anything.

Haha. That's a bummer. I'll try to reconfirm and update here tomorrow.

If I were you, I would try to register the product on Samsung Members. Whatever slip that came with it, just keep it altogether in the box.

this is shit man, until now i still cannot redeem, even redeem giant voucher also cannot press confirm.. wtf man.. gonna ditch samsung

I thought the item already fully redeemed when I cannot press confirm button ... looks like many ppl having the same issue here.... sigh ....

If i press softly cannot press but if i press with more pressure then it pop up

After u tick the accept then the confirm will go dark blue or not? Mine will not.. sincr last night

Yes you are right on this matter. I believe they will keep increasing their point required for their upcoming rewards offerings. So better stock up on points.

Before tick


After tick

Yours is really weird Bro. I tried pressing on the Gear VR and wireless stand charger last night and they just work as intended (but I didn't hit the get voucher button), nothing like what you are experiencing.

Not sure whether it's your Samsung Pay app playing up or Samsung trolling you (which I highly doubt)

Using 3D touch phone? Need more pressure

Just have e mail again from spay



This post has been edited by PJng: Apr 21 2018, 10:39 AM

I just talked to live chat. Was informed that warranty is standard sme warranty. 2 years in the case of vacuum cleaner. No need to do online or offline registration. But the cs kept saying keep the receipt of purchase even though I told her I didn't purchase the item and it was redeemed from Samsung rewards. Lol. But I told her I got a user copy slip showing the date I received it. Then she said that is valid too.

That is good to know. Thank you for sharing the clarification from Samsung CS with us. 👍👍✌

Right. That makes sense. Warranty should follow the standard one. It doesn't mean that a redeemed product is any lesser value than a purchased one. Whatever we redeemed is still what we earned in months.

Good that you got a clarification on that.

This post has been edited by Lingohal: Apr 21 2018, 11:14 AM

When you signed up for your samsung account, did you fill up your last name? You can check this at the Samsung Members app. Look at your profile and see if everything is complete. Then try the redemption again.

It may or may not work. No harm trying.

I found this online where this user had problem redeeming but upon completing the profile, i.e. the last name, it worked.

How come you received email?
I didn't receive email at all!

I got the email but it say didnt link to my phone