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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29
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nexona88
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 Sep 27 2016, 04:26 PM
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QUOTE(Sugasugar @ Sep 27 2016, 04:10 PM) Update on the above matter.. I went on live chat with samsung and asked nicely if I could keep the accs and return only the phone and box. He said yes sure.. I then asked why YES wanted to take accs from the new box and replace if I lost any accs.. He said that shouldn't be the case and said he will escalate this case and inform YES about this.. so i said thanks and end the live chat.. after a while, samsung called me to inform that they have informed YES and I can return the phone and box only without the accs. So yes if you asked nicely, you get to keep the accs. ✌ glad to know that.. but u know some would not ask nicely.. talk like want to get into fight / argument   |
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RVN10
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Sep 27 2016, 04:26 PM
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Getting Started
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QUOTE(rummage @ Sep 27 2016, 04:25 PM) The Samsung store in Nu Sentral say no stock on 29th so exchange only second week of October. Anyone got this issue with Samsung store? Something not right. Better call Samsung directly. |
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benny888
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Sep 27 2016, 04:34 PM
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Gadget Freak
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So many variations of exchange requirements
Just bring the whole box and the accessories n if one so desired negotiate to keep the accessories
My ex unit from Courts I read here at least 5 different versions of exchange !!
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yvonnesoo
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Sep 27 2016, 04:42 PM
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QUOTE(kc6012 @ Sep 27 2016, 01:29 PM) Found a set of adapter, cable and earphone Totally like original, even my friend work with Samsung also can't differentiate Gonna give them this set of accessories S Pen decides keep it (tell them accidentally drop the pen somewhere err tbh, this seems like too much  instead of swapping it with the non original one, better you tell them you lost it |
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brandon8921
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Sep 27 2016, 04:42 PM
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Getting Started
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QUOTE(benny888 @ Sep 27 2016, 04:34 PM) So many variations of exchange requirements Just bring the whole box and the accessories n if one so desired negotiate to keep the accessories My ex unit from Courts I read here at least 5 different versions of exchange !! Ya that's why i said is the problem of local dealer. Some allow to exchange without accessory some will not. |
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msa9696
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Sep 27 2016, 04:49 PM
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Hi all, no need to lie or do anything funny, just tell the store straight that you want to keep the accessories as allowed by Samsung. As some has already confirmed this, I also call Samsung and had a live chat with them too, we can opt not to return. The store cannot remove the accessories from the new phone to replace whatever we didn't return. Also as mentioned, confirmed by Sunway branch too. We can keep the old accessories.
No need fight with them, if they really disallow, just move on. No need fight over small matter.
This post has been edited by msa9696: Sep 27 2016, 04:51 PM
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icyblanca
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Sep 27 2016, 04:59 PM
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QUOTE(KingKo @ Sep 27 2016, 04:25 PM) just get call from Samsung Pavilion... i made appointment with them to exchange Friday night, lesser people, and they can help me transfer data to new phone too. Ask them about compensation, they said screen crack protection and screen protector. About the accessories, they said bring along with it because Samsung planned to give the old accessories to us as compensation too... wonder how true is this lol. Singapore got give the old accessories too? just received as called from Samsung Pavilion. told them that i gave away some of my accessories to my frens, but they just said to bring along the box and the phone... did not mention that they plan to give us the old accessories.. |
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pendekar7
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Sep 27 2016, 04:59 PM
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my appointment on 29th 10am. touch & go then reapply clear coat. i dn need transfer/backup or argument bout accessories. wasting time. as an owner of most high tech note device, this is how the replacement should be. mesra, cepat dan betul  so many yadi yada ding dong just make u looks stupid. |
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nexona88
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Sep 27 2016, 05:02 PM
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QUOTE(msa9696 @ Sep 27 2016, 04:49 PM) Hi all, no need to lie or do anything funny, just tell the store straight that you want to keep the accessories as allowed by Samsung. As some has already confirmed this, I also call Samsung and had a live chat with them too, we can opt not to return. The store cannot remove the accessories from the new phone to replace whatever we didn't return. Also as mentioned, confirmed by Sunway branch too. We can keep the old accessories. No need fight with them, if they really disallow, just move on. No need fight over small matter. well said  just tell them straight in the face, u want to keep. simple as that. |
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yuhhaur
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Sep 27 2016, 05:12 PM
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desmondk
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Sep 27 2016, 05:21 PM
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QUOTE(kc6012 @ Sep 27 2016, 01:29 PM) Found a set of adapter, cable and earphone Totally like original, even my friend work with Samsung also can't differentiate Gonna give them this set of accessories S Pen decides keep it (tell them accidentally drop the pen somewhere Bro, this kind of post is the one that ignited those unnecessary conflicts here. You do not need to self claim what you gonna to do to help to ease your mind. Other people is gonna start name calling you, calling you a cheap skate or whatever. Stop it. Just keep it to yourself This post has been edited by desmondk: Sep 27 2016, 05:49 PM |
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icemessenger
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Sep 27 2016, 05:53 PM
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just received this from senheng  |
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Star_knight79
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Sep 27 2016, 06:09 PM
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QUOTE(yuhhaur @ Sep 27 2016, 05:12 PM) May I ask why the photos become blurred when I try to enlarge them?? |
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becauseyuckfou
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Sep 27 2016, 06:11 PM
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Getting Started
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QUOTE(frozz@holic @ Sep 26 2016, 11:08 PM) seriously ? that late ? This will be the restart sale of the Note 7 right ? what about those who have pre-ordered and paid like me ? You already paid and didn't get your device? This is kinda new to me. But if you wanna refund (because it is quite a long wait), you can do so by contacting them. And buy from someone else. I believe there's plenty of people are selling their unit in here. Lel. This post has been edited by becauseyuckfou: Sep 27 2016, 06:16 PM |
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yuhhaur
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Sep 27 2016, 06:20 PM
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QUOTE(Star_knight79 @ Sep 27 2016, 06:09 PM) May I ask why the photos become blurred when I try to enlarge them?? Sister upload to fb (resized) and I downloaded to pc before upload again Sorry ya. Just look from far far can a? |
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Star_knight79
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Sep 27 2016, 06:25 PM
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QUOTE(yuhhaur @ Sep 27 2016, 06:20 PM) Sister upload to fb (resized) and I downloaded to pc before upload again Sorry ya. Just look from far far can a? Lol. I'm sorry about that. Curiosity kills a cat. Anyway, I'm enjoying all of them from 3 feets away now. Looks absolutely gorgeous. Beat the fruit! |
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eternity4av
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Sep 27 2016, 06:27 PM
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mine is Oct 4th latest. as I requested to exchange it at SC level which I got my loan phone of S6 Edge+, but bought from Pyramid. Try asked him whether can change color or not. Suddenly feels like Silver is nicer / Gold. haha. He said he will find it out for me.
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monked
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Sep 27 2016, 06:33 PM
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Need to set appointment to collect phone ke?
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thugs
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Sep 27 2016, 06:58 PM
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For Courts customers, below is the email from Courts. I think this is quite clear.  ------------------------------- We thank you for your email below. Pertaining to your enquiry, for the one to one exchange customers are advised to return the charger (usb and wall adapter) as well. This is one of the requirement from Samsung for the exchange to be done. We apologize for any inconvenience caused and thank you for your patience. “Thank you for choosing Courts” This post has been edited by thugs: Sep 27 2016, 06:59 PM |
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