Outline ·
[ Standard ] ·
Linear+
Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29
|
kcimo
|
Sep 7 2016, 03:31 PM
|
New Member
|
QUOTE(desmondk @ Sep 7 2016, 11:26 AM) Just talked to Samsung Careline. For those who already sent in their phone with box to sc and have yet to get an new replacement unit before the recall announcement, we are require to go to sc and collect the new replacement unit from 29th Sept onwards. I sent in mine on 25th August. that's mean I'm gonna be note7-less for a whole month... haha I just called and they gave me a different answer aka solution-less. Told me to collect the faulty phone and do the exchange on my own! They have no SOPs I guess. Every agent gives different "solution". Update: saw your newer posting. Morning and afternoon different answer huh.. they really playing with our feelings This post has been edited by kcimo: Sep 7 2016, 03:54 PM
|
|
|
|
|
|
kcimo
|
Sep 7 2016, 05:15 PM
|
New Member
|
Latest update for those who sent their unit to SC before the recall.
SC guy just informed me the current decision from Samsung is to get back your faulty unit and do the exchange with your respective seller, which he himself don't support the idea. He told me to hold on and not collect first cos he will ask Samsung again if it's possible to do the exchange in the service center itself. Can't believe the team who handle the note7 case can come out with such ridiculous decision.
|
|
|
|
|
|
kcimo
|
Sep 13 2016, 04:44 PM
|
New Member
|
QUOTE(vignaroli @ Sep 12 2016, 06:01 PM) My set purchased through yes telco. Today i make a call enquiry at samsung service center as i will taking plane soon, so not convenienct to continue using my note 7, they ask me to return the phone full set to service center and loan me a note 5. And once the replacement set ready will call me to pick up at service center instead of yes store. Feel happy for the good service from Samsung. As preorder we enjoyed 10 % discount and alot freebies which quite useful for me....i can put 1 charger at home and one wireless charger at office..... power bank (fast charge) on the go.....29 sep i will enjoy another unit note 7 unboxing plus screen crack protection and currently using note 5.... considering the value i pay.....the service i enjoy is 5 star..... unlike my previous unhappy encounter using china brand flagship..... power button "short" and cause the hp keep restarting suddenly during my teatime...... totally no chance for backup.....bring to service center 2 months not fixed , end up i pay for the fixed instead of waiting no end time......yet.....only compensation gift is apologize from the service center staff..  May I know which SC you sent it to? I enquired yesterday with my SC @ 1U they told me I can't get my new phone from there on 29th but additional 1-2 weeks. I'm told to collect the faulty phone and do the exchange with YES on my own.
|
|
|
|
|