My unit still at sc. Sent in last two week due to random freeze and restart problem.
Hmm... guess need to give them a call to clarify how I gonna get the replacement from SES...

Just talked to Samsung Careline.
For those who already sent in their phone with box to sc and have yet to get an new replacement unit before the recall announcement, we are require to go to sc and collect the new replacement unit from 29th Sept onwards.

I sent in mine on 25th August. that's mean I'm gonna be note7-less for a whole month... haha

Yup. totally agree with you.

Just received a call from Samsung Malaysia. He informed me that the replacement will begin from 29th Sept onward at the place I purchased it from.

I then inform them my note 7 is still at sc since 25th August. He told to go collect from the sc then only to exchange at 29th.

It's different from what the Careline told me this morning that my exchange will happen at service centre itself.

Now have wait them to sort it out and give me another call later.

I must say I'm quite satisfy with the recall and replacement arrangement although there are some messes during the announcement.

Don't worry. I'll update here once they call me.
Just hold on to your service order. Your note 7 is just around the corner.

Yea same here...

Waiting for their second call to confirm the proper procedure for us.

Just give them some time. It's probably one of the biggest issue Samsung faced in the past decades.

Just continue to use your phone. Stop immediately when there is any abnormalities.

Scold and complain blindly won't help you to get your replacement quicker.

Take a chill pill and be glad that we are getting a new phone soon. It is definitely great that Samsung announced recall so soon. I couldn't be more satisfy with their decision.

then don't let us see you here since you HATE it so much.

LOL. don't be so childish la. Peace.... everyone have their own liking, do not need to keep bashing each other.

This post has been edited by desmondk: Sep 8 2016, 12:50 PM

Please don't be misleading.

They are only requesting people to switch off and do not charge it during on board.

I noticed your posts were all about losing faith to Samsung since the battery issue.

One do not need to repeat itself so many times unless you're a recorder.

Chill bro.

Just talk to Samsung.

To those who phone are still in service center, we are require to collect from the service center then proceed to exchange at the store from 29th Sept onward.

I also been told that I can directly exchange at the SC.

but this i tried to talk to them again, they gave that answer.

I'll tried to call SC tmr.
In my opinion, I think collect from sc and exchange from dealer store would be a more proper way although it is not as convenience.

Well anyway, I will update again after I called the SC tmr.

then will you exchanging the new note 7 directly from SC?

then you going to exchange your phone at SC on 29th?