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Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29
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lllllx3
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 Sep 7 2016, 09:49 AM
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Getting Started
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QUOTE(CAC@MBO @ Sep 6 2016, 10:11 PM) thanks for the update. at least management is doing something. maybe refund the RM248? or give voucher RM250 so we at least get something as refund seem impossible.  but yesterday i call careline they say if you already brought then you cant enjoy this benifit then. then i straight fire up to this unacceptable answer ~ so heartbreaking ! |
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lllllx3
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Sep 7 2016, 02:49 PM
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Getting Started
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QUOTE(desmondk @ Sep 7 2016, 02:46 PM) Just received a call from Samsung Malaysia. He informed me that the replacement will begin from 29th Sept onward at the place I purchased it from. I then inform them my note 7 is still at sc since 25th August. He told to go collect from the sc then only to exchange at 29th. It's different from what the Careline told me this morning that my exchange will happen at service centre itself. Now have wait them to sort it out and give me another call later. I must say I'm quite satisfy with the recall and replacement arrangement although there are some messes during the announcement. i totally din get any call about this issue, my phone at SC since 31 Aug, they din call me to collect back the old phone ...totally no use ..sigh |
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lllllx3
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Sep 7 2016, 03:09 PM
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Getting Started
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QUOTE(pendekar7 @ Sep 7 2016, 03:09 PM) iflix voucher is sealed inside the box. so we going to get new free 6mth voucher  why my box dont have iflix voucher? errrrr |
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lllllx3
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Sep 7 2016, 05:24 PM
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Getting Started
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QUOTE(kcimo @ Sep 7 2016, 05:15 PM) Latest update for those who sent their unit to SC before the recall. SC guy just informed me the current decision from Samsung is to get back your faulty unit and do the exchange with your respective seller, which he himself don't support the idea. He told me to hold on and not collect first cos he will ask Samsung again if it's possible to do the exchange in the service center itself. Can't believe the team who handle the note7 case can come out with such ridiculous decision. Now i call careline, thay reply me i coolect at the service center which i send my phone.. their representative dont even update the annoucement ..haiz |
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lllllx3
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Sep 7 2016, 05:34 PM
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Getting Started
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QUOTE(starz92 @ Sep 7 2016, 05:31 PM) 1am to 3am leh.... I am just curious on the Apple's version of Icon-X...rumored to be higher class then beats.. =.= iphone 7 plus come with the airpod (wireless ear bud) seems so geng ! but selling price RM37xx OMG!\ walaoooo~ but im not ios fans ..haha |
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lllllx3
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Sep 8 2016, 10:33 AM
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Getting Started
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QUOTE(mydragoon @ Sep 8 2016, 10:30 AM) lolz... no need to declare which camp we're on. but ya... i saw the new iPhone specs and it seems impressive. price wise... in USA, the 128GB 7Plus is so close to Note7 pricing. YUP. Price in Us is cheap...but i check TW & SG price if convert to ringgit will be around 3.7k before GST.. that price is quite big different...hmmm |
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lllllx3
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Sep 8 2016, 02:47 PM
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Getting Started
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QUOTE(eetony @ Sep 8 2016, 02:42 PM) just to share samsung called me 5mins ago regarding the replacement. Fyi i didnt make call to them or livechat and still i receive phone call, they r calling all the preorder buyers. thumbs up. is common many wan jump ship, probably they r not into note features & spen anyway, whats not better than new replacement and some compensation, maybe they change phone often anyway. i think we can skip here till the replacement done. long weekend holidays is coming when is my turn? i din receive any call n any email also ... |
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lllllx3
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Sep 8 2016, 05:59 PM
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Getting Started
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i just get called by samsung, and i ask for the screen warranty stuff..then the representative divert my phone to another people who sound more pro , answering my question in professional way, .... so the answer i get from her is : the compensation gift is 1 tented glass screen protector & 1 screen crack protector (more tough protect than tented glass =.= which is she say)..... so thats mean no such 1 year protection warranty stuff... the final is 2 slide of screen protector.... i dunno its really final confirm or not but at least she sound confidence ..hahhaa at last i suggest them announce this to their fb with photo attach to avoid the mistake because the last post they post is 1 year warranty.. i hope they can explain tis on fb asap... may be the next person who receive call can looking for her to answer your question... her name is Tiffany... hope this help u guys..  |
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lllllx3
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Sep 12 2016, 02:19 PM
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Getting Started
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QUOTE(desmondk @ Sep 12 2016, 12:24 PM) Just talk to Samsung. To those who phone are still in service center, we are require to collect from the service center then proceed to exchange at the store from 29th Sept onward. but i been confirm with their marketing & careline few times... they final confirm answer is we can straight collect at the Sc .... hmmm... why many different answer ...i worry later i go to SC they say dun hv.. then i go to the outlet they also say dun have...thats mean 2 side also pushing to each other then i really will pissed off ..! |
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lllllx3
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Sep 12 2016, 02:21 PM
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Getting Started
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QUOTE(Max2006 @ Sep 12 2016, 02:04 PM) Nope. Your idea is not that ridiculouis at all. In fact, anything can happen now. Seeing that there are more accidents, more regulations, more people request for refunds now.....Samsung top management sure are scratching their heads very hard this time...  but dunno you all got realize or not ..all note 7 advertisement has been remove ... izit they planning to change name on this or wat.. ? jus got a sign on it..hahaha |
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lllllx3
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Sep 12 2016, 02:26 PM
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Getting Started
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QUOTE(desmondk @ Sep 12 2016, 02:24 PM) I also been told that I can directly exchange at the SC. but this i tried to talk to them again, they gave that answer. I'll tried to call SC tmr. In my opinion, I think collect from sc and exchange from dealer store would be a more proper way although it is not as convenience. Well anyway, I will update again after I called the SC tmr. i think SC & SME didnt connect very well ! their info is no updated 1.. haiz... at last just consumer suffer go here go there... hope you update us after u call the SC ya.. Thanks bro! |
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lllllx3
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Sep 12 2016, 02:36 PM
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Getting Started
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QUOTE(Max2006 @ Sep 12 2016, 02:28 PM) The advertisements were removed simply because they still don't know what to do with the Note 7 in the foreseeable future. The replacement programme is still in process. Relaunching date is not yet confirmed. Plus all those pressures and regulations from around the world. Right now, it's really hard to predict what is their next move after 29th Sept. i think sine they invest huge money on note 7 R&D ...they wont jus simply dump the model rite? sure they will continue ..but i think the sales confirm will drop at least 30% ... now i jus hope the new beginning wont have same bootloop problem.. god bless! |
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lllllx3
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Sep 12 2016, 02:46 PM
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Getting Started
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QUOTE(Max2006 @ Sep 12 2016, 02:42 PM) Impossible to dump. Most likey, they will rebrand it with a brand new name. and relaunch the whole thing. Probably. Still hard to predict at this moment. Most people suspect that the bootloop issue was caused by the battery failure. Let's hope it's the correct answer. If not and bootloop still happen after the replacement unit, then it will be another big problem for Samsung to deal with..... The bootloop issue so far just happen in few country only izit? Korea seems like didnt report on the bootloop issue... hope they will take serious investigate on the bootloop is cause by the battery.. |
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lllllx3
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Sep 13 2016, 10:42 AM
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Getting Started
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QUOTE(nexona88 @ Sep 13 2016, 10:33 AM) Malaysia DCA bans usage of note 7 in all flights.. So late decision when others countries already implemented it since last week  may i know they ban is for current note 7 or they forever ban even after replacement? |
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lllllx3
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Sep 13 2016, 01:30 PM
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Getting Started
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QUOTE(chaosneo @ Sep 13 2016, 01:19 PM) hmmmmm true also. i was really hoping to see the roadshow though and feel my hands on the Note7. yesterday i passby cheras leisure mall senQ .. they still displaying Note7 device with charging.. hmmm.... |
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lllllx3
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Sep 13 2016, 03:49 PM
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Getting Started
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QUOTE(DroppedJaw @ Sep 13 2016, 03:25 PM) Attention: Your Galaxy Note7 is confirmed to be in the list of affected devices and should be replaced  can any note 7 owner that doesn't having bootloop or hang issue go to check this... izit same result? like this then may be we know that the bootloop is cause by the battery... hmmm |
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lllllx3
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Sep 13 2016, 05:47 PM
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Getting Started
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just receive call from samsung 03-77137477..
Regarding the screen protect warranty issue, they confirm can refund rm148 to us whoever brought it before the recall.. but i ask them how to refund ? cash / cheque, refund at SC or by mail? then they cant give me any confirm answer and throw back to marketing... so i need to wait another person to call me again...!
honestly the pass week i dunno receive how many call from samsung and dunno how many different answer i got from them...haihz...
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lllllx3
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Sep 14 2016, 10:21 AM
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Getting Started
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QUOTE(squall_kay @ Sep 14 2016, 10:19 AM) I hope they will wow customers in next year release. Hehe i hope they will wow our pre owner when replacement.. not only wow when they launching... because new buyer din't experience what we experience..hahhaa  |
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lllllx3
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Sep 14 2016, 05:48 PM
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Getting Started
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QUOTE(crayzee @ Sep 14 2016, 04:59 PM) Just get the refund at service center and at the same time top up another rm99 to extend 1year easier right?  because my collection at SC so i choose cash refund ..then on the spot top up rm99 for the extended warranty... if choose bank in still need to wait.. dunno when they will transfer the refund.. they told me refund progress start 29th onward... |
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lllllx3
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Sep 15 2016, 09:56 PM
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Getting Started
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dunno why i keep waiting & count downing 29th...
the feeling is just like that time i pre order and waiting for the collection..
hahahhaa~
anyone feel the same with me?
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